un agency from conducting operations.eferred to as accountability needs to hold israel accountable and responsible for the death of the unra personnel. precluding it from doing its job. this would constitute the start of the end of the un and multilateral actions more generally. next week on the international community to provide the necessary legal political and financial support so he can continue its activities and service 6 million palestinian refugees in its five areas of operation stop financial contributions to the budget they are commitment to the core of the refugees. our group would like to insist the need for a definitive solution to the funding issue the agency experiencing. because unra's work doesn't only help palestinian refugees it also helps the countries to share the burden they face and contributes to the stability in the region. we applaud the resilience of our fellow people on their land and their motherland. we refuse to accept any attacks on the unalienable ights. first and foremost, regulation 194

and the agency justifies it. they come in and they say well , our normal practice is this, and courts don't push back. so the best that we seem to be able to do in the district court in d.c. is a processing rate of 500 pages a month and in some cases we are stuck with 360 pages a month and you can see what the big volume request that extends out to years and years and years and the courts simply accepts from the agencies that this is the best they can get in -- get. and the problem is there's no incentive for the agencies to better fund their foia because you can be sure when there is, and there had been a few courageous judge's who have said to the agency no, i want this done and i wanted done it in this timeframe in the agencies are able to come up with the resources because they are facing a court order. but if the courts are not willing to exercise their authority and impose higher processing on agencies, the situation is never going to change, so, yes, we need money from congress that the problem is not pres

do you have to be certain the agency would do that? hionfint the agency would do that? what?mr gannon: the courtiscuion of this, the standard we quote in our brieftheris no all-purpose standard for evaluating harmless error. there are case-appropriate considerations, but the chief one the court cites is the eson of the likelihood that the result would have bee different, and it is a really w likelihood you could be confident that the agency would do something different that it is just going toe id and useless formality that the rule of prejudicial error keeps the courts from engaging in here. justice kagan: and maybe just out of curiosity, why did in -- didn't the agency just do with respect to each of these applications -- this marketing plan is no different from 100 other youth marketing plans we have seen and none of them are icie for the following boilerplate reasons. mr. gannon: the record here doesn't get hat ll to just has the footnote. what the footnote says is are doing it for the sake of efficiand know the fda is considering a big backlog of applications that had pi

federal agency over farc calling. coin. why would we do that? but in essence this market has persisted. it is at its arguable peak right now. there is large-scale adoption by traditional financial institutions and many retail investors. and proof is in the enforcement actions both cftc and sec have been bringing for the better part of a decade. i think as as a regular and s chairman of the agency in this binary choice, i say this often between legitimizing at the asset class that is relatively new and perhaps questionable by some verses leaving u.s. and american investors vulnerable to fraud, manipulation and losing their net worth, i take legitimizing it and protecting u.s. investors all day long. because one, i think that's what are responsible, our core responsibility is as a regulator and the government is, but also we've seen this in history. when you have regulation and you have too shy to let a something that is otherwise in the dark, opaque, the sort of cream will emerge and come to the topic everything else will kind of go away. and i t

the agency's experience, its system for providing humanitarian assistance and the agency's infrastructure established over decades. and today, almost people of gaza are categorized falling into the group category and unrwa is practically the only source of support they have left. nevertheless, despite the forego, israel is dead set on stripping unrwa from the opportunity to carry out its main function and stripping the people of gaza of the only life they have. the allegations leveled by the israelis about the agency not complying with the presume of neutrality and 19 agency staff being involved in the ruthless attack committed on 7 of october, 2023, this hasn't been backed up. no allegations is grounds for banning unrwa's work, an agency established by decision by the entire international community in 1949. we emphasized that the israeli laws violate the norms of international law and the u.n. charter, the fourth give convention and relevant general assembly conditions but at odds for conditions joining the u.n. back in 1949 which is implementation of two flagship u.n. 181, the partition

hear you say the agency made an error. -- here you say the agency made an error. does the harmless error argument not viola principle? >> doesn't fear with th lawyers are not coming up with an ad hoc reason after -- a rson here. the agency has revealed what th apa specificaeshis context. the rule of prejudicial error to administrative review. this court has recognized that rely. that's what makes a difference noasking ourselves, g, what are the agency has already indicated e maeting restrictions and said it did not look at se applications would not have made any diffe 2020 guidance said, look at the landscapehere, things that include educating andes a vapehops online, that is not sufficient in order to keep the -- that has not proved suffient in order to keep these products out of the hands ors. when you look at the harmless error question in this case, the court has saides n engage in idle and useless itie this is not an endless game of ping-pong. sore right if we did not knowhat the agency was going to do, then you should remand, but in this instance, we do. >>

the other thing is with agencies like the f.t.c. you come in and it is not like there's a blank canvas. you inherit a lot of active litigation and investigations, market studies so coming in midstream with a whole bunch of matters and figuring out what are we going to do with these? i was not sure when we started them. how do we start creating capacities for the agenda items we want to prioritize. all of that just takes time so it was at least 12 months in that some of the core general items that i wanted to advance really got to even seeing the light of day. the other important task was building the right team and who was the right fit for what type of role and i was so grateful to have warm colleagues at the f.t.c. and my colleague, commissioners, had been there were longer and i had to figure out how did this execution work. the f.t.c. is a unique institution in a full set of ways and it has been interesting as i engage with enforcers around the world to realize a lot of agencies across the world are thinking through now how do w

there's no other agency in the world, there's no other agency in our government that i'd rather lead. because of the talent that's collected here in this room and those watching around the world. that will be our mission and i hope we will be able to do it together. there will be changes. but the changes are not meant to be destructive. they're not meant to be punitive. they're not -- the changes will be because we need to be a 21st century agency that can move by cliche that's used by many at the speed of relevancy. but we need to move faster than we ever have. because the world is changing faster than we ever have. and we have to have a view that some say is called look around the corner but we really need to be thinking about where are we going to be in five, seven, 10 or 15 years? some of the issues that confront humanity today have no precedent. they have no historic precedent. some of the challenges we face have no historic precedent. we can compare it to another era, to another time, but they're not the same. things are moving faster than ever. think about how much the world ha

in which they sued the agency to stop the agency from releasing the documents.hey brought a suit in delaware before they filed the case in district of columbia. i was asked to represent the consumer unions and the supreme court. it was an unpleasant experience that day when i argued this case justice white said to me, among other things, he asked me my three reasons i gave him three and he said what is my third and i realized he had not quite picked up on what i was saying. he won the race to the courthouse. the company's dead. therefore they should win. if that is the rule you adopt i will never lose another race to the supreme court. we have the 10 day rule and we can get the core, they cannot go to the court until they get an actual denial and that will take them longer. sure enough, i lost the case. nine-zero. the court packing plant had failed. they were not buying anything i was selling that day. anyway, there was a whole cottage industry of these reverse cases that still goes on today. the requesters do not lose any race to the courthouse anymore as a res

an agency reaching beyond its constitutional scope. the correct answer is we will get in there and you are seeing a pattern here. that is how you have a constitutional republic. if you want to look at tracing in to the secret service agencies that have not yet been corrupted. this begins to give you at least a preview of what the new administration starting january 2025 can actually begin to deal. i am running to lead that movement for country but it will not happen. it is a one-man show. every one of us to every citizen in this country has to play a role in reviving our country. i want to recognize people in this room that worked hard starting in 2020 that i think are a key part, a key step in beginning to reclassify federal employees to open up the possibility of firing. what i am suggesting now is the next president of the united states now needs to go further and having a personal conviction that these laws are unconstitutional, that the regulations passed pursuant or not pursuant to those laws are also unconstitutional and have th

agency over smart coin, why would we do that? in essence the market persisted and it's at its arguable peak right now. there's large scale adoption by traditional financial institutions and many retail investors and proof is in the ftc and the cftc have been bringing for a decade. i think as regulator agency, binary choice i say this often between legitimizing an asset class that's relatively new and perhaps questionable by some versus leaving u.s. and american investors vulnerable to fraud and losing their met worth, i take legitimizing it and protecting u.s. investors all day long. because, one, i think that's what our responsibility, our core responsibility is, as a regulator and the government is, but also, we've seen this, too, in history. when you have regulator and you have shined the light on something that's otherwise in the dark and opague, the cream will emerge and go to the top and everything else will go away. i think among hundreds if not thousands of tokens that exist, persistent time and traded as commodities or s

okay, what agencies are we actually going to shut down and how? i mean the final real myth here that i think we've got to pay attention to -- is this idea that the administrative state as we know it -- is somehow and impartial scientific management project that is able to take on what we the people can't be trusted with. this is what's actually at stake here. it is a skepticism of we the people and our ability to settle our differences on questions from climate change to racial injustice. see the old world view was that the people can't be trusted. the people can't be trusted to sort out how to address existential climate change if we leave it to the people our planet is going to burn its way to pieces we'll have results among different races this is what's baked in. it is that old world monster rearing its head again to fundamentally skeptical of a self-governing people but what we have many this country is a discussion that an article 2 of the constitution clearly states that the executive power shall be vested in a president of the united state

sticking with issues outside of your agency.oteworthy accomplishment i think these last four years has been in which a state attorney general has up their game in terms of working with were side-by-side with the ftc and the antitrust division. when you think about what and how that happened. >> woke to my mind state attorney general has been a paramount role to play in antitrust enforcement they also into being close partners in the protection side. and they themselvess can enforce and also state antitrust laws some of those laws are parallel to the ftc unfair methods of competition authority saying that the ftc interpretation can influence how the course will be looking at that sour yes we've d a really productive relationship with penn state 80s joined our lawsuit taking on illegal schemess of the pesticide manufacturers in a bipartisan coalition turning up lawsuits invest getting taking on amazon monopolization naming as we go about our investigations we really make sure that we engage in say this is happening she we have som

and thank you for everything you have done for this agency. you will always have a home here at a.t.f. may god bless you and your family in the next chapter of your journey. we appreciate everything you have done for us. god bless you and stay safe. [applause] he always supported every idea we came up with to figure out how we could make public safety the priority and how our folks can conduct those operations successfully and safely. those are the two things he focused on the most every day. i cannot say that was true in the past. in the past, we had a lot of pushback on operations, especially the more overt undercover operations that were quite challenging to conduct safely. we received a lot of pushback, but he handled those as a prosecutor and was not new to them and was very supportive on those and was very supportive of every one of our investigative tools. special agents that focused on criminal operations every day, whether it is our firearms trafficking cases, arson and explosives, they were all a priority and he did everything he cou

i would defer to those agencies. mr. baer: over here. questioner: michael nelson, carnegie endowment for international peace just next door. i focus a lot on international digital policies. some of the the biggest channels in dijal policy involve coordinating with other country, particularly brussels. do you have any lessons you have learned about how to deal with a place like the european commission where you have so many different agendas and so many different languages, so that often they think they have a consensus that you can challenge and negotiate with about but they don't. we've seen over and over where they require companies to do three different things which are mutually incompatible. for instance, protect personal privacy but make sure our police have all the data they need if something happens. so any wisdom on dealing with the european union? comm'r khan: i've really enjoyed getting to engage with international counterparts across the world. i think especially when it comes to digital markets this is an opportunity -- this

and government agencies.heir goals are to prevent the united states from defending its partners and allies by disrupting our ability to project power into the pacific and to weaken america's resolve by causing societal chaos inside the homeland. our response must be equally clear-eyed through a whole of society effort that combines government resources, authorities, and expertise. with private sector innovation, insights and reach all underpinned by the support of the american people. which brings me to a series of recommendations. first, the federal government should continue strengthening and centralizing critical cybersecurity capabilities within cisa, streamlining regulatory oversight of industry and regulating smarter rather than simply more. additionally, the government must fully leverage its tools alongside those of our partners and allies to disrupt and deter adversaries wherever possible. second, business leaders, particularly in our nation's critical infrastructure, need to understand that the gove

hear you say t agency made an error. --you say the agency made an error. does the harmless error arguot vlate the principle? >> it doesn' witthe lawyers are not coming up with an ad ason after -- postop reason here. the agency has revealed what they would do in thisxt. the apapecically applies the rule of prejudicial error to administrati review. this court has recognized that repeatedly. that's what makes a difference from the principal, heare not asking ourselves, gee, what would the agency do onnd? the agency has already ind the marketing restrictions and said it dilookt in these applications would not have made any dference. 2020 guidance said, look at the landscape out there, things that include educating an sales and vape shops online, that is not sufficient in order to keep the -- that has noed sufficient in order to keep these products out of the hand of minors. when you look at the harmless error question in this case, the has id it does not engage in idle and useless formalities. this is not an endless game of ping-pong. so you are right if we di

the agency justifies it. they come in and they say well our normal practices are this and courts don't push back. so the best that we seem to be able to do in the district court in d.c. is a processing rate of fiber pages a month and in some cases we are stuck with 360 pages a month and you can see what the big volume request that extends out to years and years and years and the courts simply accepts from the agencies that this is the best they can get in the problem is there's no incentive for the agencies to better fund their foia because you can be sure when there is, and there had been a few courageous judge's who have said the agency no, i want this done and i wanted done it in this timeframe in the agencies are able to come up with the resources because they are facing a court order. if the courts are not willing to exercise their authority and impose higher processing of agency, the situation is never going to change so yes we need money from congress that the problem is not presently in the statute, i

if we are confident that the agency is to rch the same decision and its when it take the agency a long time to reconsider the application whawe think they are going . gannon: in this instance we are not saying it is a big burden to rete tse particular applications as long as the court, assuming that the court is reversing the fifth circuit on the other things about not having to -- what studies it can ask for that once real scientific -- justice barrett:a marketing question. mr. gannon: we are not saying that is a big burden on the agency to have to decide the application from these two antsnd look at the the is nothing in there thatthat changes its mind about the bottom line conclusion. justice barrett: that is pretty low stakes -- mr. gannons lostakes withct tthat practical reality assuming we win on the other parts of the arbitrary and capricious analysis. we do think it vindicates the harmless error rule congress put in place here. 're not supposed to play this endless game of ping-pere applicants get shuttled back and forth and the agency gets shuttled back and forth between its o

it secretive government agencies. it's the ca, tom, that are, that are actually responsible for this. they just, you know, kind of have a front, that's why they use these p r networks. instead of, you know, having an obvious dictatorship. we seem to main screen media and the nightly numerous reciting, clean, develop scripts that essentially say exactly the same thing using the buzz words of this as a threat to our democracy. when you see 10 different channels, say exactly that sentence. you know that it's the central intelligence agency script. the, this is, are the public under my senior snap once you do this and get him to these and nothing's been developed in the next. this is and the machine is that about some courses and i'm just take from circular, it's me doing with this and i'm just 6 to 400. is it near but you not to us of i don't use 470 bucks. i've done most of the envelopes often done. most of this girlfriend is, i mean, i'm a dunce items, i think i've gotten the the, the, the bell punch into is one of the

i seek a lot of agencies struggle with this. we are seeing a growing number of digital services teams evolve. i believe dod is further along. i think dhs is further along and having enough digital service capacity to do these things on their own without having to rely on external support. i think the interesting thing about dhs is not only do they have a lot of very good internal technology expertise, they also have a very large customer experience office. we have seen those two things in combination, engineering expertise, plus customer engagement expanse, to be a potent model. >> more like the private sector does. >> exactly. >> they focus on customer service. >> yes. >> very good, thank you. how do agencies get in trouble when they buy commercial off-the-shelf software, as the v.a. has done with the cgi momentum financial s ystems? >> i feel like a broken record. if you start with end-users from the beginning, it is possible a commercial off-the-shelf system could work but you have to be careful understanding what the systems

highly after to sell gas in the agency's workforce. i'm committed to protecting and supporting the workforce. toughness and resilience and be clear when they put themselves in harm's way will make sure they are taking careful return home. we owe thatrn to america's men d women in uniform and we owe it to silent warriors who risked their lives in the shadows as well. altogether they will be important addressing the priorities that i will focus on. the cia, technologies of tool and a target. as a tool, technold into nearly every facet of the agency, from spy gadgets created by the director of science and technology and used by the director of operations and the cyber capabilities deployed by the director of digital innovation to the director of support using new technology tools to support our work and the ai powered large language models used by the director of analysis. over the decades as technological innovation has shifted more and more from the public sector to the private sector, the cia has struggled to keep pace. as a target tec

they were like kind of a recruitment agency for just tv and they said there's a job. some people would like you to go in interview for, but it's based in rent. so i totally sense that's nice think i'm quite happily kind of look at that. so i went along to the interview. he was in a building central london. and it was all very kind of a kind of secretive inside of it. and it felt like you were in a building, it wasn't normal. and then there were armed guards. so then i knew things went to normal. i just assumed i'd be doing some kind of news, the type of things for them, and that was the role. and then i kind of discover that and this is kind of in is more intelligent space. and at the end of being that your said, so when will i know if i got the, the job to which you responded or you've already got it because i don't told you. yeah. we're done with your background search. you're telling you that and you go on monday, this was friday afternoon and i was due to flag the following monday. so on the monday i flew to wait. then i was met the other end by a lovely woman in

you know that it's the central intelligence agency script. the 2nd. yeah. and the public under my senior snap ones, eda pacific again. yeah. these are bouncing and i've had some explosives and the machine is that about some was this and i'm just take from psychiatric to me doing with this and i'm just 6 to 400. is it nearby now to us? i told me this 470 bucks. i've done most of the envelopes often don't. let's just go from. this is, i mean i'm done. so i'd like to go back on the the, the, the bell punch into is one of the world's largest ppo outfits. the pentagon hated more than $500000000.00 for the correct coverage of the iraq war. there was a very large project. it was the biggest contract, the americans a warranty to anybody outside of america? the contract vanity was off a 1000000000 us dollars. so that's quite a having a contract. and so i knew it was big. june of this mountain wells weren't at bell punch into over several years. i was working for you loans and i was contacted by an agency i worked for a while at the time. they were like kind of a rec

because the agency staff as mr. schweickhardt mention how frustrating it must be for people who are trying to serve veterans to have to deal with this clunky so i have ware -- software that are getting in the way of the services that they're trying to provide. so there's kind of -- i can't imagine that everyone isn't frustrated by the current status. the other value of starting small is that the implications of being unsuccessful are much pleasant impactful. >> thank you. you also indicated that you have thoughts on the budgeting and appropriations process. and how they should be changed. can you expand on that? sure. i think honestly, the that you're going hear from me repeatedly is how important it is to have digital expertise in the government. and i think for two key reasons, ms. harris mentioned how valuable it is to have oit involved. if they don't have it, it's going to be very difficult for them to be actively involved that the v.a. manages and should be working on. the other thing is the flexible multi-year

management at those agencies? mr. vought: i will speak on a specific proposal. sen. scott: can you want the job. would you support a proposal to put more political appointees to oversee the activities of american law enforcement at the federal level and the american intelligence community? mr. vought: the president has not spoken to that matter to my knowledge and i am not here on behalf of my personal views. sen. scott: can the thing that keeps coming up is, again, i do not quibble at all with the fact the president will put in people i do not agree with from a policy perspective. that is not my debate. my concern with you and with the potential secretary hegseth, yesterday, is when asked to your, constitutional questions about the allocation of money, you can out answer a straight constitutional question. we will disagree on policy, no question. it is not my issue with you. my issue is on the constitutional side. you will swear and owes to the constitution, not donald trump. just like any other confirmed officia

we are all better as an agency, department and country. please join me in welcoming the 39th deputy attorney general of the united states, the honorable lisa monaco. >> thanks so much. i really hope that your families only know me as the dag. but really thanks so much for the generous introduction and for your incredible service to this great agency and to our beloved justice department. i want to start by recognizing steve's family here today, especially his wife carol. steve's service as you all have heard me say many times before like so many in the justice department is really enabled by their loved ones. all of our work is enabled by our loved ones and the sacrifices you make so thank you for your sacrifices. now it is really an honor to be here to help celebrate and say farewell to steve. it towering figure in the department. it's too easy right? not just because he's the tallest component head. i'm pretty sure i didn't fact-check that. when i think about the breadth and the length of his service from civil-rights prosecutor u.s. att

we said nothing, just culture and nurture the agency. they work in the most dangerous situations shoulder to shoulder with a law enforcement counterparts. it is something that has always been there and you have done an awful lot to foster that and proselytize the willingness to get out there. you have been kind of a force multiplier in that regard. we will always remember you for that and appreciate it, and your boundless energy which has been referred to before. and you have empowered your executive staff to be involved in the same way. marvin, the energizer, the johnny appleseed, travels the countryside, i do not think he will ever let up. but in any event, we appreciate you for all of those things. we appreciate the culture of atf. i would just close by saying i really did look and research people in leadership positions who came before us that we could maybe equate to director dettelbach's approach and energetic level. being an old army guy, i kind of drifted two prominent generals. i thought of general douglas for one and more conte

management at those agencies? >> specific proposal we do support a proposal question i'm asking if you want the job? you want it back? gigi would you support a proposal too put more political appointees to oversee the activities of american law enforcement at the federal level and american intelligence community's question. >> the present is not spoken to that matter to my knowledge i'm not here my own personal views. >> again, that feeling that we have, the thing that keeps coming up is again i don't quibble at all the fact the present put in people i don't agree that a policy perspective. that is not my debate. my concern with you and with potential secretary pegs at the yesterday is that when asked clear cause additional questions about the allocation of money, cannot answer a street constitutional question. again we are going to disagree on policy for this a question about that and that is not my issue with you. with you. my issue is on the constitutional side. you will swear and owes to the constitution, not

we are really the only other -- major the has two agencies. we know can be done. with one agency. the biggest inefficiency as i said in my testimony, is the clearance and conflict issues more importantly are the macro questions. who should take leadership over artificial intelligence? even though the relationship is wonderful, they strongly wanted to take leadership on artificial intelligence and had many conversations about that. we had months and months of discussions about big tech and who will lead on the ftc side. that takes a lot of effort to resolve those issues on the macro level. sen. lee: especially given in many markets, many newer markets, it does not fit neatly into things that one agency or the other has followed. it is neither man nor horse, but like the centaur it is both. mr. alford: it seems odd you would have one agency taking beer and another taking hard liquor. there's a lot of oddities with the clearance richmond. sen. lee: usually don't see that outside of the state alcoholic beverage commission. she wanted to have samples. i would have been fine with the sa

in be transparent, and if we want am public health agencies we the public health agencies we . ~ ~ ,hould us more us more than the chronic unite us more than thechrunic epidemic, these are our health epidemic, these are our kids, 60-70% health epidemic, these are our kids, 60—70% of them are damaged and i know what a kid looks like because healthy kid looks like because i have some of them in my healthy kid looks like because i have: i me of them in my healthy kid looks like because i have: i did of them in my healthy kid looks like because i have: i did nothem in my healthy kid looks like because i have: i did not know1 my healthy kid looks like because i have: i did not know anybody family. i did not know anybody with a food allergy growing up, allergy, so why do a peanut allergy, so why do of my have five of my children have allergies? why are we seeing 77 7 of diabetes7, neurological diseases, depression? these things that related to the environment. can't we just agree why can't we just agree with each �* to why can't we just agree with each �*to put differences other issues asi

no one's head to the agency. typically get through in the first couple months of the presidential administration. it depends what else is on the docket as well. things could take up legislative time. so, i would say i think were going to be looking at a constant trickle of folks going through. but it is going to take a couple of months. >> there were also reports have not seen the more recently about bypassing the senate process. the use of recess supplements are pointing people as acting but not confirmed. have you heard more about that recently? i've not heard as much of the ie last month or so. i saw it before that could at infusion of chaos into an already bumpy process. >> interesting thing about recess appointments it requires the appointment to recess. they're going to be doing budgets and a whole lot of other things i think that's the challenge, it's an idea that is out there. i don't think in the near term you're going to see anything like d d that. >> a, jeff thoughts on procurement policy in this area?

by the federal agencies . litigation after litigation by the citizens has had to contend with these obstructions . in virtual hearings and amendments are virtually required, especially with the incoming trump regime which is likely to be even more secretive and suppressive than was the case under the eight years of the reagan administration which was seriously obstructive and determined to pursue secrecy to the utmost limit. my second suggestion is the creation of citizen groups that voted exclusively to petitioning for specific information under the freedom of information act. i think that's an urgent need because not only are business groups the biggest users but the citizen groups who use it usually related to a specific program or issue that they are dealing with . what these new groups could do is recognize the overall general right to know by the citizens. and file innumerable requests for information across the board. only the tip of the iceberg has been accessible by these freedom of information reques

one is equity, both outside the agency and inside the agency. and that has paid huge dividends.repared, whether we're growing or shrinking, that we never let go of our focus on the customer. and this is a tiny investment in really concluding work that we've been doing for many years of just bridging that last gap around the customer. i agree with everything you've said. it's just the best thing we could do for the customer is to show up on time, right? isn't it? and we're doing that from a technical standpoint. the issue is when the tree falls down across the roadway or a switch breaks in the subway. we are masters at figuring out how to get around the technical problem. we can still use some improvement around getting the information out to the customer. when we're not able to get the bus around the town. that's a very it's a very timely point too, because there is a tree across the fiveaa, which is why i was late today. and so your point there is that it's not just showing up on time, it's telling people why you'reate. that's right. when you have to be late. and we find this a