this airline has done very poorly. carol: when we talk about airlines, i know i've had bad stories.hey will have their problems. but with united, they are dealing with extreme problems. drake: they are one of the worst. among non-discount airlines, quarter after quarter, they finish at the bottom of the barrel.s the planes are late, the planes don't show up on time, customers are upset. it has been poor at united for a long time. carol: so that he had cerebral palsy and there was not a wheelchair for them when needed to get off the plane. dave: crawling off the plane. drake: this is a disability rights activist. unfortunately for united. he was coming home to washington dc. there wasn't one of these aisle wheelchairs. it turns out it was because of a misunderstanding. it was just one more instance where united seems to find these ways to very vividly piss off customers. [laughter] dave: it seems like there was a decline around the time of this merger. that was shepherded through by jeff smisek, whose face i recognize from calais videos. eos.countless vido watching all of those on my

you look at all of the different ways that you can measure the performance of an airline, and this airlineas done poorly. carol: whenever we talk about airlines, you had that story. i had that stories. i had that stories with united. they have all had their problems. it is just a business. with united, they had extreme problems. drake: they were reliably worse. among non-discount airlines, you look all of these things, they finish year after year, bottom of the barrel. the planes are late, the backs don't show up on time. customers are upset. you look at customer satisfaction, it has been poor at united for a long time. carol: you write about someone with surreal boat -- cerebral palsy and there wasn't a wheelchair for them. david: crawling off the plane. drake: this is a guy who was a disability rights activist. unfortunately for united. he was coming on to washington, d.c. was one of these i'll wheelchairs -- aisle wheelchairs. it was because of a misunderstanding, but it is one more instance where united seems to find these ways to vividly caps off -- piss off. david: it seemed like the

carol: also focusing on running an airline. david: running united airlines is tougher. there have been a lot of ceo changes. a 2.8 million dollar fine from passengers using wheelchairs, flight delays, lost baggage -- you get the idea. david: we are joined in new york with more horror stories. this is a company that was in the news after a colossal merger. the merger was not a success from the get-go? >> there was a lot of optimism. united, the size of their network, and continental's management. they will will run and their employees were happy. the idea was you would have a powerhouse. that hasn't happened. get the different ways to measure performance, this airline has done poorly. think that you have bad stories about airlines. they all have problems. with united, there are extreme problems. non-discount airlines, looking year after year and quarter after quarter, they finish at the bottom of the barrel. customers are set. customer satisfaction has been poor at united for a long time. about someonete that had cerebral palsy and there was not a wheelchair for them to

it has a pretty tough job. >> the ceo changes at american airlines have -- united airlines y frequent.creasingln this week's cover story, we have been digging deeper into the troubled airline. we have some more horror stories. this is a company that was in after a colossal larger. it was not successful from the get-go. >> a lot of expectation. you take the size of united and ther wha network, and ofl-run business continental, and it was thought you would have a powerhouse. that has not happened. get all of the different ways you can measure of performance, and they have done poorly. >> you have had bad stories, and i have had bad stories with united. have their problems. but with united, they are extreme problems. >> they were a lot worse. among non-discount airline can be look at the things that finish year after year and quarter after quarter, they finish at the bottom of the barrel. the planes are late, the banks do not show up on time, the customers are upset. customer service has been poor for a long time. somebody had cerebral palsy, and they do not have a wheelchair to get off the plane.

coming up, the not so friendly skies of the airlines. the fall of united airlines. and a game changer. onid: that is all right here bloomberg television. carol: so another great issue. this is an interesting issue and it talks about the dominoes for him and it is the fourth industrial revolution -- about the davos meeting. is that youhinking have all of these great minds gathered there in switzerland and i was struck regarding the such aand we think it is great piece and we're going to get into here in a few minutes. all been focused on that volatility of the chinese markets and we have been pointing our finger at the circuit breaker. david: the circuit breaker, yes, isis stopping trading and it a very provocative thing and that might not be the only thing going on here. carol: indeed. also, running airlines. it is a very tough job. david: seo changes. there have been a lot of them. fine with many things, including other things like dealing with a passenger in a wheelchair. it by we are joined now our guest from new york. there was a giant, colossal merger that was

but increasingly the airline this is the cargo terminal, and it is nowhere near that second counter. >> come on in. >> reporter: for peter harold and his wife jan, shanty is part of the family. which means when they fly their golden doodle does, too. but she is too big for the cabin, so she has to be checked. typically, airlines require carry-on pets to fit under the set in front of you. >> it is not the easiest thing. it takes a long time, you have to go to your vet within a week of the flight and get a health certificate each time that you do it. so yeah, it adds about an extra hour to your arrival time. >> reporter: starting in march, delta will no longer allow larger pets to be checked on their owner's flight. instead they'll have to be handled as fright. pets will have to arrive tree dropped off and picked up in the cargo section and the pooch could fly on a separate flight and arrive at a different time. >> we don't do it on the cargo way. we just don't have the confidence and it would be too traumatic for us to think of the dog being handled as cargo. >> reporter: delta's chan

the airline index down 23% from a year ago. investors fear that these regional airlines are trying to eat into the big guys' business and it could cause a price war. good news for consumers, though. go out and get yourself a cheap fare right now. >> all right. cbs news business analyst jill schlesinger. thank you so much. >> thanks. >>> a pickup game in gainesville, florida had a surprise visitor this weekend. nba great shaquille o'neal. he showed up as a guest of local police after seeing a viral video of an officer who played with kids instead of yelling at them after a noise complaint. the seven-foot big man was rusty but as you can see he still had some moves. >>> still ahead, an officer who pick a new partner. >>> we close tonight in texas, where a policeman is trying to do the impossible. he is looking for a replacement for his best friend, a k-9 officer killed in the line of duty. here's contessa brewer. >> shots fired. shots fired. my partner's been shot. >> reporter: officer ryan davis was devastated. his k-9 jethro wa

the airline ranked number one? hawaiian airlines, with 93.9% of flights on time. rounding out the top 5 were. delta, alaska airlines united and american airlines last on the list with the worst performance at number 13 was on-time average. the panthers are advancing to the nfc championship after yesterday's victory at home. wyff news 4 sports brad fralick has more from charlotte. brad: what a game by the carolina panthers. you want to talk about a tale of two hats? 31 and -- unanswered points in the first half. 24 unanswered by the seattle seahawks in the second half after that is what great quarterbacks do. russell wilson got his team back in the football game. the carolina panthers were able to hold on. >> everything you strive for, work for. it is part of our vision. we haven't accomplished what we want yet. we played good football teams along the way. seattle being one of them. in all honesty, we had an opportunity and we one. now comes the next one. arizona, the two seed for the they have a dynamic quarterback, a good coach, playmakers like we saw last night.

it's up to the airline, but those from around the world, they have frequent fliers top in mind. >> i will say it makes perfect sense from a business perspective, but as a customer, it's another way the airlines nickel and dime you on top of every other fee they charge me from the bags, boarding early, as a consumer, as a flier, you feel like there's a price for everything these days. >> i can see that per spective, but if there's a price for something, it's value added and enhances experience. airlines see this as value added revenue stream. >> i totally understand why you came up with this, but i do see that there's a way this can backfire. what have you heard from partners using it? >> we have, let's see, 45 partners, all thrilled not just with the revenue generated, but the good will they generate with the passenger. what better thing can happen when upgraded? if you have thousands of people flying up front rather than in the back saying airline x, thank you, airline y, it's, you know, they are generating healthy profits and having happy passengers. >> what does it cost? an auctio

how safe is the airline? "airline- ratings-dot-com"-- just released its newest report. it looked at 407 airlines and australian carrier qantas comes out on top. the website says-- quantas has amassed an "extraordinary record of firsts"-- in operations and safety including a fatality-free record. some of the safest domestic airlines in the top 20 include -- american -- alaska airlines -- hawaiian now here's a look at some of the safest low-cost airlines that made the top 10. jet blue -- virgin america -- westjet -- and aer lingus. to see how your favorite airline ranked in terms of safety, we put the report on our website wtsp dot com -- just click the seen on t-v tab. check this out -- chick-fil-a is making a bold menu change. they're jumping on the "super-food bandwagon" they are introducing a kale salad -- which includes broccolini, dried cherries, roasted nuts. the new "superfood salad" is replacing cole slaw on the menu. it has just 140 calories -- and seven grams of fat. chick fil a is the first fast food chain to ever put kale on their menu. coming up, if you love

some are saying we won't get out until sunday night. >> reporter: so delta airlines airlines operating today. the rest of the airlines have canceled their flights today, tomorrow and hoping to begin flights again on sunday. your best bet, if you are scheduled to fly out of here or have someone coming in, check with the irlines before you come. -- airlines before you come. back to you. >> fayetteville regional airport also reporting some consolation. >>> the stow of raleigh has suspended trash collection scheduled for today but buses are running on schedule. the city saws garbage, recycling and yard waste will be picked up on monday instead. go raleigh buses are running on a regular schedule except for the wake tech express service lute. >>> mikaya thurmond has been working all morning out in the conditions, the winter weather. let's check in with her. she is live in orange county, that chapel hill area. what are you seeing and how have you seen it change? >> reporter: it is definitely coming down more than we've i am on frank lynn street and you can take a look behind me and see the sl

many airlines, though, have already issued waivers. good afternoon. i'm rikki cheese. washington d.c., just recovering from a smaller storm, now trying to get ahead of what could be a crippling blizzard as extreme weather begins to wreak havoc on the south. here's abc's lana zak in washington the snow is already falling... nats blanketing north carolina-- where the panthers are practicing for their nfc championship game still scheduled for sunday. and in lousiville, kentucky...a rare treat... "five sledding hills in our parks are up and running, if you want to get out and burn off some energy." but for all the wintery fun--concern too. with 70 million americans in the path of extreme weather. the storm making its way north--up 95-- at least two more deaths from road accidents in north carolina. and the nation's capitol in a lock- down. bowser: we have a forecast that i don't think we've had in 90 years. washington today, beginning to lock- down. drivers asked to stay off the roads, the dc metro closed-- 5928 //you need to be where you need to be by 3:00 up to 30 inches

and be sure to do your research by comaring airlines and seats to increase revenue, some airlines have added making the plane more cramped. finally, try booking through a travel agent. better seats than people who book their own flights online. a new study is showing some of the most unsecure passwords are actually the most used. this is according to five years worth of data from computer security company 'splashdata'. one computer expert we talked to shared some of the most common mistakes people make when choosing a new password. wyatt soulam/the computer guy supervisor: i'd say about 80% are simple not secure. yea passwords. "password" 1,2,3,4,5,6, qwerty, that kind of stuff. pet's name, kids' name. soulam suggests picking favorite song, or movie for a password. he also suggest replacing words with numbers or adding symbols at the end of your passwords to make it more difficult for someone to guess. a warning today for pregnant women... the c-d-c has new health recommendations for you regarding the zika virus... use vaccine file and we all know carrying extra weight isn't good for y

which airline ranks best when it comes to customer satisfaction and which airline came in last? that's coming up next. ,, ,,,,,, to pay the state seven-poinx million dollars. the california public utili commission f >>> new at 5:00 uber will have to pay california $7.6 million. the public utilities commission fined the rideshare company for failing to report data on driver training, safety and access, back in 2014. uber has since handed over that data. it agreed to pay the fine to avoid a 30-day suspension. but it says it will appeal the ruling. >>> traveling these days can be extremely stressful. but which airlines make flying easy and which ones don't? >> consumerwatch reporter julie watts is here now with a brand- new list of airline customer satisfaction rankings. >> reporter: the "wall street journal" released its annual middle seat scorecard today and overall airlines are getting better but a couple of bay area airlines, well, one was at the top and one was ranked at the bottom. mood lighting, in-see the power and ordering, all popular perks from bay area-based virgin airl

jean medina speaks for the airline industry. (jean medina) "what's good news for consumers is when airlines are profitable, customers, the communities and investors and employees win because they're re-investing that money back in to the business." (kris van cleave/cbs news/reagan national airport, va) the airlines say they've added 10-thousand jobs and, on average, took possession of one new plane a day last year. they also say ticket prices dropped three percent in 2015. kris van cleave, cbs news, reagan national airport, virginia. > ((denise valdez)) > unloading an unwanted timeshare... the legal way. ((dave courvoisier)) > coming up at six... michelle mortensen is on your side with the one place you should turn to... if you decide timeshares aren't right for you./// ((coming up... coming up on the cbs evening news with scott pelley. )) < j@j@ on average, it takes three hundred americans working for a solid year, to make as much money as one top ceo. it's called the wage gap. and the republicans will make it worse by lowering

people traveling today, remember, you do still want to check first with your airline. >>> and airlines are slowing resuming flights, federal are closed today. on friday. the snowstorm is forcing the house to postpone this week. work on wednesday. >>> at this hour a massive much of the northeast. it looks beautiful, but not fun if you are there. they estimate the economic in fact be $850 million. restaurants, theaters and entertainment venues could be the most effected. new york remains under a winter weather emergency. the mayor is encouraging people to stay off of the streets. 2300 workers and 1600 plows have been put to work. >>> listen to this, we may never know washington's official snow total. this morning the number in the books is 17.8 inches, but it could be more, the reason according to the "washington post" the team of weather observers at reagan international airport lost their snow device during the blizzard. this may have kept the storm from breaking into the region's top three storm on record. the team did the best they could under pretty tough conditions. >>> it is 4:38.

plus, a new year, new airline fees. kimberly: the u.s. capitol will be the site of president obama's final state of the union this tuesday at 9:00. expect gun control to be a major topic according to the white house. the president plans to leave one empty seat in the first lady's guest box to represent the wind -- the victims of gun violence to no longer have a voice. anlier this week he signed executive order to among other things, require stricter background checks at gun shows. some taxpayers will be waiting longer to cash tax refunds this year thanks to new efforts from the irs and state tax authorities to catch tax fraud. a spike of suspicious returns during last filing season is to blame. about 90%pects to pay of tax refunds within their typical three-week timeframe. 7 on your side with a consumer alert. airlines hike fares. delta said they would raise rates by three dollars for each one-way flight. virgin america, and others followed suit. it is not clear when this takes effect for other airlines, but you will pay more. don't get y

airlines are having no problem finding customers. in just the first three quarters during that time they were on pace the past 20 fourteenths -- 2014's record in bag fees. they flew 85% full on average and the steep drop in oil prices helped fuel the big profits. tuesday delta reported a record fourth quarter and annual income of $5.9 billion. well just days earlier delta and for other carriers raised fares. >> i think it's hard for passengers understand why fares are not going down the airlines are making much money. they have to remember that airlines are a business and the bottom line is the bottom line. reporter: the business is booming bust. since 1990 a.m. left -- they have landed in the red 14 times. >> what is good news for consumers is when airlines are profitable, customers, communities and investors and employees win because they reporter: the airlines say they created 10,000 jobs in on average to possession of one new air a day last year. they say airfare dropped by about 3% in 2015. mollie: new at noon, today is veteran'

the airline index down 23% from a year ago. investors fear that these regional airlines are trying to eat into the big guys' business and it could cause a price war. good news for consumers, though. go out and get yourself a cheap fare right now. cbs news business analyst jill schlesinger. >> thanks. >>> a pickup game in gainesville, florida had a nba great shaquille o'neal. he showed up as a guest of local police after seeing a viral video of an officer who played with kids instead of yelling at them after a noise complaint. the seven-foot big man was rusty but as you can see he still had some moves. >>> still ahead, an officer who lost his best friend now gets to pick a new partner. woman: what does it feel like when a woman is having a heart attack? chest pain, like there's a ton of weight on your chest. severe shortness of breath. unexplained nausea. cold sweats. there's an unusual tiredness and fatigue. there's unfamiliar dizziness or light-headedness. unusual pain in your back, neck, jaw, one or both arms, even your upper

it is up to the airline. but with all of the airlines around the world, but all of them have their frequent flyers in mind. >> it makes sense from a business perspective but as a customer it is one mnre way they are trying to nickel and dime me from bringing my bags on if i want to board early as a consumer, a flyer you feel there is a price for everything these days. >> i can see that perspective. it is knight nice when it enhances your experience if there is an expense. >> i totally understand why you came up with this. i see there's a way this could backfire. what have you heard from partners using it? >> we have 45 partners. all of them are thrilled, not will they are generating with passengers. what better thing could happen than upgraded? when you have thousands of people who with are flying up front rather than in the back saying thank you airline x and y, they are marrying, generating healthy profit and happy passengers. >> what would it cost? i know at auction it will be different every time. roughly

both airlines at least doubled what they made in 2014.o does this mean ticket prices will come down? here is cbs news business analyst jill schlesinger. we all hopefully think they will come down. is there a chance? >> think about this, the major airlines saved 46 billion dollars on jet fuel costs last year. unfortunately, just a fraction of that gets passed along to the passengers. according to the transportation statistics bureau, we know that the averageomestic flight last year, 385 dollars, that was down 2.8% from the year before. so a little bit. now it seems pretty good though compared to the peak, 1999, the highest airfare inflation adjusted, 473 bucks. >> nair: what about the little fees, we've gotten so used to paying them. do you think those could come down. >> i think we're going to continue to get nickeled and dimed. some of the numbers are pretty remarkable. we've got the sixth largest u.s. airlines making $18 billion in fees and that's a 19% increase from 2014. it's up 163% from 2010. now globally, all airlines make about 59

airlines made almost $18 billion in profit. during that time, they were on pace to pass 2014's record of $3.5 billion in baggage fees. their planes flew 85% full, and the steep drop in fuel prices have the carriers cashing in. passenger rita moss. >> everything from the seat to the baggage being added on as extras, and the prices are still not decreasing. >> reporter: the very first thing anybody heard about the airlines in january was, they >> very modestly, and that was the first raising of fares in a very long time. >> reporter: jean medina speaks for the airline industry. >> what's good news for consumers is when airlines are profitable, customers, communities and investors and employees win because they're reinvesting that money back into the business. >> reporter: the airline business is boom and bust. since 1990, the industry has landed in the red 11 times. in 2005, it lost nearly $29 billion. >> first class is getting more luxurious, but in the back they're squeezing us tighter than ever. >> reporter: charles leocha is

airlines and american airlines. airline-ratings-dot com also ranked the top ten safest -- low cost airlines - which included jetblue and virgin america. coming up on wavy news ten at five- thirty - "i'd like to have an opportunity to sit down and be a part of the decision making people on both sides of the gun control debate are anxious to hear what the president has to say tonight. but -- will it make a difference? billed as a brain booster -- it turned out to be more of a money waster. why the developer of a popular app is now being in just a few hours president obama will take televised townhall to help sell his adminstration's gun reforms. the president's "campaign-style" event is the latest effort by the white house to curb gun violence across the country. for a look at what we can expect to hear tonight - here's ten on your side's national correspondent mark meredith. pkg trt: 1:39 out: i'm mark meredith to debate guns in primetime / scheduled in virginia 00:22-00:28 - ryan pennock / invited to presidential to

american airlines said it was canceling all flights friday in charlotte. the carrier said it operations in washington and baltimore saturday. canceled flights philadelphia. united airlines said flights at its washington dulles atlantic airports afternoon. frank vert mon still to come the storm that is skirting our area... the storm that is is going to hit the east coast hard! is going to hit the east coast hard! see how they are the storm... next toyota billboard winter blast animation could see up to 10 inches of snow... but it's nothing like what people on the east coast will be seeing. washington, dc is expected to be hit the hardest and that's where scott mclean is this scott how bad is it going to be? americans all along the east coast are preparing for a massive storm system to move through bringing ice and hail to southern states - turning to heavy snow as it moves north. washington, dc is expected to be hit the hardest and that's where scott mclean is this morning, scott how bad is it going to be? the east coast is bracing for impact with a fierce

for vietnam airlines, tying up an elite carrier will not only give it a larger market but help the airlinese its standards. it had a goal to become a four-star, five-star carrier in the future, and it is facing very tough competition from vietjet, which could overtake vietnam airlines as the leading domestic market carrier. t aream airlines and vietje fromg the newest aircraft airbus and boeing. it seems like it's a very symbiotic relationship for both. is it because it is a low base that we are seeing it grow so rapidly? few: certainly relatively vietnamese are flying, but when you fly around vietnam today, packed, frome economy to business class. capacity is increasing every year. the economy is growing. you also have a situation where the ground transportation infrastructure isn't very good. it's difficult to travel long distances in vietnam by vehicle. kind of efficient time. the railways here are not fast. in a way, the only option many if they want to get somewhere in a decent amount of time is to take to the air. while vietnam airlines was initially looking for a 20% stake from a st

the airlines one of the airlines offering those travel travel waivers. big suggestion is that you consult with the airline and contact airline before you head to the airport this weekend for sure. live at logan nicole jacobs wbz this morning. >> thanks very much nicole. >>> police are investigating threats at another local high school. this time in methuen official evacuated 2,000 student yesterday and took them to nearby lemry schools. -- elementary school. bomb sniffing dogs inspected backpacks but found nothing. -like threats at more than a dozen schools on tuesday this threat was emailed to high school staffer. >>> a patriots player getting praise for play off the field. he saved a stranger trapped inside a car after a crash. now, that woman is speaking out for the first time about this. susie steimle is live with what she is saying and the player got a little flak on this one. >> reporter: he did. he heard some negative things on gossip sites who thought he made it up to get attention. and that's why the woman involved in the crash said i will talk

american airlines, jet blue. but at columbia metropolitan airport this evening, it was a fairly normal scene for travelers trying to make it to their delays for flights heading to washington dulles...and a few delays to atlanta...but so far no cancellations. airport officials say it's best to plan in advance and if your flight does get canceled that your first line of defense is to stay in contact with your airline. "as always, we're just encouraging everyone to check with the airlines first. check the website, make sure you're plugged in either via the app or phone numbers. usually they'll do their best to notify folks if there's changes in the flight plans. but right now, everyone is really making sure that the groundwork is laid so that way we don't have too many problems tomorrow if something does happen to occur." the bulk of american airlines' flight cancellations are in the northeast and mid-atlantic where the storm is expected to hit the hardest. major airlines are issuing travel waivers for those flying

airlines made almost $18 billion in profit. during tha time, they were pace to pass 2014's record of $3.5 billion in baggage fees, their planes flew 85% full, and the steep drop in fuel prices have the carriers pazzing in. >> everything from the seat to the baggage being added on as extras and the prices are still not decreasing. >> reporter: the very first thing anybody heard about the airlines in january was they raised fares. >> very modestly, and that was the first raising of fares in a very long time. time. >> reporter: jean medina speaks for the airline industry. >> what's good news for consumers, when airlines are profitable, customers, communities, and investors and employees win because they're reinveveing that money back into the business. >> reporter: the airline business' boom and bust. in the red. >> first class is getting more luxurious, but in the back they're squeezing us tighter than ever. >> reporter: charles leocha is the chairman of the travelers united. >> the price of oil has dropped to such a low level ha

would you rather. >> spirit airlines or jet blue. >> spirit airlines. gentlemen blue. it is rolling over, 12.5. >>> still ahead, the highest valuation in nearly a decade but one market watcher said that might not be so bad. we'll explain why when we're back right after this. it's hard to find time to keep up on my shows. that's why i switched from u-verse to xfinity. now i can download my dvr recordings and take them anywhere. ready or not, here i come! (whispers) now hide-and-seek time can also be catch-up-on-my-shows time. here i come! can't find you anywhere! don't settle for u-verse. x1 from xfinity will change the way you experience tv. >>> welcome back to "fast money." stocks are the most expensive they have been in ten years. our next guest says that might not be so bad. the yahoo finance editor in chief. andy, not so bad? >> not so bad. because the average p.e. over the past 15 years is 15.85. forward p.e. on the s&p 500. we're at 16 right now. that does not give me conviction to sell stocks. they could go higher. the p.e. has been 25 at a lot of times over the

this airline is canceling flights. american airlines canceling all flights to and from philadelphia for saturday. other airlines like british airways and frontier they have some cancellations so check with your airline before, flying. but again, get out now. that is the key phrase here. >> now or never or not until next week probably, right. >> i wish i could, to a tropical point to avoid this whole mess. >>> city of philadelphia says it is ready for first big snow storm of the season. philly is under a blizzard watch, today through sunday morning. >> our team coverage continues. lets go to steve keeley. where are you now, i know you are roaming. >> reporter: i'm on broad street and i will be down the shore tonight and talking to one of the meteorologists for national weather service, the main office in mount holly and he said you will get wind as high as 80 miles an hour be careful down there. that is more than hurricane strength, 73 for minimum hurricane. so he says, power outages for sure, and so even if you lose po

but trip advisor gives the airline a good review.ch i'm julie watt. >>> a once popular name is going away. lenovo is changing the name motorola to lono by lenovo. motorola made the first walkie talk talkies and the first cell phone. >>> and tonight, he was the visionary rebel who became a cultural icon. we'll say farewell to the master of reinvention david bowie. >> plus drug lord "el chapo" meeting with sean penn. tonight penn says he has nothing to hide. we'll have those stories and more on tonight's evening news. ,, ♪ life... is unpredictable. life is deaths. and births. sickness and health. love and heartbreak. and covered california is there for it all. not just to help keep you well. but to make sure the cost of being unwell doesn't ruin this whole life thing. because it's more than just health care. it's life care. but only a few commands to master depositing checks at chase atms. technology designed for you. so you can easily master the way you bank. tonight: it's about to get noisier starting super bowl week. local airports

some customers give the airline.... poor marks for customer service and say all those fees "can" cancel out the great deals.... still "trip advisor" gives the airline -- good, not great-- reviews.. and that may be enough.... to give wow air a try... at least the c.e.o. hopes.. so... flights are scheduled to begin..... out of the bay area..... in mid- june. jw cbs five... consumerwatch.. ((kirsten joyce)) > a hotel on the strip is the most reviewed hotel in the world! trip-advisor gave out their "ollie" awards... and the most reviewed hotel award went to the flamingo. last year, more than 6-thousand people reviewed the property... more than any other hotel on earth! /// officer.. on the wrong side of the law.. for the second time.. the similar accusations made against him.. and why the charges were dropped. ((kirsten joyce)) > plus... the political spotlight.. shining on las vegas .. the impact the final debat

southwest airlines reported both airlines at least doubled what they y de in 2014. so does this mean ticket prices will come down? here is cbs news business analyst jill schlesinger with all answers. we all hopefully think they'll come down. is there a chance? >> think about this. the major airlines saved $46 year. of that gets passed along to the passengers. according to the transportation statistics bureau, we know that the average dodostic flight last ar, $385. that was down 2.8% from the year before. so a little bit. it seems pretty good, though, compared to the peak. 1999, the highest airfare inflation adjusted, 473 bucks. >> what about the little fees? we've all gotten so used to paying them. do you think t tse will come down? >> i think we'll continue to get nickelled and dimed unfortunutely. some of the numbers are pretty remarkable. we've got the six largest u.s. airlines making $18 billion in and that's a 19% increase from 2014. it's up 163% from 2010. now, globally all airlines make about t 9 billion from these ancillary revenue sources. so i don't think

: the airline business is boom and bust. since 1990 the industry has land in the revved 11 times -- red 11 times. in 2005 they lost nearly $20 billion. >> when airlines are profitable, customers, communities and investors and employees win because they are reinvesting that money back into the business. >> reporter: the airlines say they created 10,000 new jobs and on average, took possession of one new plane a day last year. airfare dropped 3% in 2015. kris van cleave, cbs news, virginia. >>> we all know it's not cheap to get to movies. now the average ticket is at a high of $8.70. the national association of theater owners says prices run almost 5% compared to the same time last year. last year box office revenue hit $11.1 billion, a record. >> i paid over 12 bucks for my last movie. >> me, too. >> the average. >> i know. >> i was thinking that just a tub of popcorn with jalapenos is over 8 bucks. >>> you don't want to be indoors today. the coast is trying to clear out. that's right. the coast is almost clear. as we take a