airline aeroflot which is a mark. fifty safest airline in the route that the restaurants are which is also very good. there is seven and then there are dozens if not hundreds of small airlines and nobody knows how well do they maintain their fuel is russian surely the russian aviation authorities we know they've got strict controls in place these these airlines are monitored surely not i mean toughest on airlines it is a very well known airline well it's a whole raft of them are fortunately. there was. some mistake made by my colleagues do you know talking in the past as we're looking the pictures we've got very few pictures coming through europe please stay with us if you would just looking at the picture on the screen now the first we've gone through we're seeing what appears to be in the darkness there i think it's a little bit of the fuselage of the plane it doesn't look like again from the little bit i can see and. you're seeing what i'm seeing it doesn't look like this been a severe fire but i may be very wrong t

in place a customer service program that has catapulted aeroflot to the number one slot in customer satisfaction among eastern european airlinesr thought i would see that day. what do you think? >> yes. funny. i actually flew them from all the way from everyone ulan batur to miami. it was pretty good in the air. on the ground more rough around the edges and some of that common sense we're talking about, common sense not always common enough. no. they clearly are taking it seriously. they want to compete for those high value, high tier global business travellers who as you say for too many years would not have taken aeroflot that seriously. >> they have the winter olympics coming up in a short while so they have to get their act together on that. >> they do. >> thanks, seth. >> thanks. >> how do you be your own worst enemy when it comes to your retirement savings. and how tuhao is gaining traction around the world. we'll tell you what it is in just a second. when does your work end? does it end after you've expanded your business? after your company's gone public? and the capital's been invested? or when your company's bought a