and for british airways themselves because, asi british airways themselves because, as i say, they simply at the moment. one thing to get a refund but most people would prefer to go on holiday. in terms of reputation what does this do for a company? not a lot. people will rightly as the question, where is the resilient in the british airways systems? given that airlines around the world are totally reliant on their computer reservation systems, for their operations and everything else. to have a failure of this dimension, which is completely shut down the airline today, must raise questions about the resilience of their systems, and that is clearly a big worry and something they will have to address. thank you. british airways have issued a statement. with regret, all flights are cancelled for the rest of the day. we are working hard to get our customers... the prime minister has announced that the threat level facing the uk is being reduced from critical to ‘severe' , following significant progress by police in their investigation into the manchester bombing. it means that an attack is n

what would you say to british airways if you could say to british airways if you could say anything?direct way. just... just respond! just put some staff on the gates when planes are arriving to give us information, even to say, we're sorry, information, even to say, we're sorry, we information, even to say, we're sorry, we can't say much more, but please go here and have a complimentary meal. just put some people on. there is no one anywhere. you are trying to get back to newcastle. you are trying to get back to the united states? what have you been told about your onward journeys? just the time of check-in and just wait. yeah. we journeys? just the time of check-in andjust wait. yeah. we might journeys? just the time of check-in and just wait. yeah. we might be able to organise sitting in a lounge, but that is not guaranteed. and policemen. i am sorry to interrupt. you are in the region and room. “— interrupt. you are in the region and room. —— bereavement room. how did you end up in there? the cleaners told us to go here. so it is the clea ners told us to go here. so it is the cle

what would you say to british airways if you could say anything?more direct way." just... just respond. just put some staff on the gates when planes are arriving to give us information, even to say, "we're sorry, we can't say much more, but please go here and have a complimentary meal." just put some people on. there is no one anywhere. so, you guys are trying to get back to newcastle. you are trying to get back to the united states, monica, with your husband? what have you been told about your onward journeys? just the time of check—in and just wait. yeah. wait until check—in opens. "we might be able to organise seating in a lounge, but that is not guaranteed." and policemen are... i am sorry to interrupt. you are in the bereavement room. how did you end up in there? the cleaners told us there's no more comfy seats so go in here. oh my god, so it is the cleaners who are helping you! yes. well, i dare say, you would be grateful for the kindness, but not quite the help you were expecting. no. this is obviously one story of many today. but it makes y

operate all long haul services —— british airways has issued.een a long, uncomfortable night. bleary passengers this morning, still hoping to catch their plane. even free bottles of water failed to cool some people's mood. it's moving around, and a lack of information and it is too big and they don't know what to do with it and it seems like there is not enough people. we have been in the line for about five hours and we have no idea how much longer we will be here and getting no communication from the staff will stop sarah and herfamily from the staff will stop sarah and her family should be in budapest but instead she is stuck having lunch at a pub near heathrow. she was told to go to the airport only to find the flight had go to the airport only to find the flight had been cancelled. we travelled a base on the fact our fight was still running and we had been told by british airways to make sure the fight was running, before we left on, and we did that. you have come from? worcestershire and my sister has come from folkestone. now they are prob

pa: british airways has cancelled all departures from heathrow and gatwick.mers were handed out leaflets advising them of their rights to a refund and compensation. ba say that a problem with the power supply had caused the it outage, affecting everything from check—in, to boarding, to baggage throughout the airline's global network and it apologised to its customers. a senior figure in the aviation industry said an it failure of this magnitude was extraordinary and rarely seen. he added that ba had taken the right step to stop all departures. for some ba passengers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. simonjones has simon jones has been simonjones has been speaking to people at heathrow airport. what people at heathrow airport. what people want from british airways is clarity. they wanted to that during the day. many people turning up not knowing there was a problem then told flight knowing there was a problem then told flight had been cancelled until six in the evening and then later told they would not be an

have you read any of the statements from british airways. —— british airways?ise, do you feel reassured? i am more concerned about how i am going to get home, because it could take a few days until things have settled down again. —— the ceo apologised. i understand they are working on it. but it does seem to be really chaotic, right 110w. seem to be really chaotic, right now. assuming it will be a couple of days, do you have the money for that? what will you do? rely on friends. hopefully, we will hear from british airways. there were no british airways representatives in the airport, at all. that is u nfortu nately pa rt the airport, at all. that is unfortunately part of the problem. so hopefully, we will be up to get in touch with somebody. because i been tried to call and britain online, and of course, that is not working. you actually went out to dinner to celebrate with your son, didn't you? yes. it was for is 18th birthday. said this was supposed to bea birthday. said this was supposed to be a treat? it has not ended up like that. not at the moment, no. i

what people want from british airways is clarity.with many people turning up at the airport not knowing there was this problem. then they were told flight had this problem. then they were told flight had been cancelled until 6pm then later told there would be no ba flight then later told there would be no ba flight from here and gatwick for the rest of the day. what they want is to know when this will be fixed and whether they might be able to travel. i just spoke to whether they might be able to travel. ijust spoke to british airways who say they are working tirelessly to fix this problem but they could not give me any indication of a timescale. they are sailing they hope during the night flights will be able to take off on long haul services with a view to landing here in the morning and hoping the system will be running again by the morning. but at the moment that seems to be a hope rather than firm expectation. what the advise anyone due to travel is checked before you even set out to the airport because today we had the extraordin

i suppose the other thing about this is that british airways isa about this is that british airways is they would have do answer to their shareholders and all the rest of it, but heathrow airport is one of the biggest parts of our transport network. is there anything you think could usefully be done by government to try and help in this situation? is not fair to expect the kind of public authorities to do anything with something like this?” authorities to do anything with something like this? i think it is symptomatic of businesses that have given up caring about their customers on purely care about profit. i understand that businesses have to make a profit, but actually you shouldn't forget where those profits are coming from. it is from the customers. heathrow airport and i have heard nothing from them. they we re i have heard nothing from them. they were also incompetent yesterday because they had no information. they are equally couple bull in this, i think. they are equally couple bull in this, ithink. we they are equally couple bull in this, i think. we were they are equally coup

unlike british airways, they try their hardest.se the captain says he cannot contact anyone to his phone network, it is only through e—mail you can contact the head office or whatever. they are all trying their hardest. how much longer would you be happy to set radio are, just in case anyone has just switched the television on, you are stuck on an aircraft at heathrow! i am exhausted, iwant you are stuck on an aircraft at heathrow! i am exhausted, i want to be at home now. alex, thank you for talking to us. the headlines on bbc news: british airways extends its cancellation of all flights at heathrow and gatwick for the rest of the day after a major, global computer system failure. the terror threat level in the uk, which was increased to the highest to the highest status of critical following the manchester bombing, has been reduced to ‘severe'. police and army bomb disposal experts evacuate an area of moss side as part of an ongoing search linked to the manchester arena bombing. the prime minister has announced that it has gone f

let's go back to the bank holiday weekend british airways chaos.hts home. of course hundreds of passengers who were supposed to fly out of heathrow or gatwick have had their travel disrupted — earlier my colleague sean ley spoke to eddie leviten and his daughter esther about their experiences at heathrow yesterday. we were due to fly to marseille to spend a week in the south of france. it was clear there was some kind of problem when we got to the airport, but they took our bags and said it was ok. we spent the whole day in the terminal and trying to get our bags back with no information from ba staff at all. the best information i found was via twitter. there were no announcements in the airport, no information on staff, nobody going around telling us anything. there was complete chaos in the baggage hall. we still do not have our bags, we can't phone them or contact them to find out where they are. we do not know when the bags will get here and we can't rebook anywhere because we can't get our bags. it's like the worst nightmare, like some kind o

that was a message sent directly to british airways on twitter.le have said there is still chaos inside that terminal and they are complaining that they're not enough british airways staff to help passengers. what other be a response has there been? they have apologised has there been? they have apologised has been talk of refunds. are you getting any wider explanation as to what has gone wrong here? we have not been able to interview anybody in person from british airways. we have not been able to put those questions to them. we have a statement from the chief last night saying there was no evidence of a cyber attack despite rumours to that effect. he said there was no evidence. he put the computer failure down to a power outage, but we have had no more detail about that. we know that some of ba ‘s systems a re that. we know that some of ba ‘s systems are up and running but it seems the company is not back to normal by any means. thank you, andy. police have appealed for information about the movements of the manchester bomber in the days before

some breaking news regarding the british airways it failure.l flights from heathrow and gatwick before 6pm today because of what they call a major it system failure that is causing very severe disruption to flight causing very severe disruption to flight operations worldwide. all flights from heathrow and gatwick cancelled before 6pm because of the it system failure. it may be that more information will emerge about flights elsewhere beyond heathrow and gatwick. we have heard over the last few hours that flights in other parts of the world have been affected and in other uk airports. the system failure is clearly significant and the effect in terms of flight cancellations will run for at least the rest of the afternoon. the prime minister has announced that the uk terror threat level has been reduced from critical to severe, which means an attack is highly likely. the move comes after theresa may chaired another meeting of the government's emergency committee, cobra, to discuss the impact of monday's bombing at the manchester arena. i have just

the problems of british airways.andy moore was saying from british airways. they are not doing interviews of any kind at the moment, but they are putting out video statements on their twitter feed every so often. this one is from alex cruise the chief executive who is now saying that passengers are not being admitted to terminal five at heathrow. that is the big purpose built state—of—the—art turn, terminal. they are not being allowed into the terminal before 90 minutes before their schedule is due to depart. is a very short statement. it is not sure whether that is overcrowding, safety, we heard that there were some chanting in terminal three. maybe people have become a bit bolshie about the difficulties that. it could be that they have taken a decision for another reason, but people are stuck outside terminal five until 90 minutes before the flight five until 90 minutes before the flight is scheduled to depart. presumably waiting in the areas in front of the terminal building. no indication of any facility is being

cheryl: british airways to recover from a technical failure over the weekend. the company apologizing after hundreds of flights were canceled after leaving thousands of passengers stranded because tens of millions of dollars. lauren: at branch clearing brawl after a fastball hate. pittsburgh boasts a three goal lead a surprise to take the opening game of the predators. all of those headlights coming out. cheryl: u.s. futures ahead of their opening bell. i simply done fractionally. s&p and the green. lauren: back from holiday weekend. happy tuesday to you. 5:01 a.m. in new york. your first look at today's america than the latest breaking news. cheryl: lots of breaking news over the weekend. president trump now defending his son-in-law and senior eyes are jared kushner saying he is doing a great job for the country. a statement provided to "the new york times," the president said a total confidence in him. kushner under fbi scrutiny after an investigation into possible collusion between the trump campaign in russia. he's accused of cretinous secret communications

british airways have not given any broadcast interviews.e company's chief executive alex cruz told passengers: live to heathrow — and the latest from our correspondent andy moore. we have been talking and it's been pretty clear from what you have said that although the initial phase of the problem is over, the knock on effect is considerable. yes, it is considerable, and we still don't know the initial it problem has been resolved, but ba says many of their systems a re resolved, but ba says many of their systems are up and running but we don't believe they have a complete reset of their systems yet. as for the knock on effect, ba said they will be running the majority of their flights from heathrow and they are planning to get away their long haulflights, but are planning to get away their long haul flights, but that is at the expense of the short—haul flights. ba have not been able to say how many cancellations there will be, but the bbc has been running to the departure boards and we believe until lunchtime about a0 flights we re until l

british airways at the moment not putting anybody up for interview.er by their chief executive, but not consenting to do any broadcast interviews. i talked about the number of delays and cancellations. we are not sure how many there will be because the systems are still not fully up and running and ba can't give us that information. thank you. the conservatives and labour are both promising to improve security on britain's streets, if they form the next government. theresa may is highlighting tory plans for a new commission to counter extremism, whilejeremy corbyn says cuts have undermined security and is pledging to recruit an extra 10,000 police and more security staff. amber rudd and diane abbott have been speaking on the andrew marr show this morning. with me, matt cole. what have they been saying? amber rudd, home secretary, being asked a lot of questions about the man behind the manchester bombings, salman abedi. we understand he was highlighted to the authorities with a phone call to his mosque. questions of the home secretary about what happen

the british airways ceo has said a power supply issue was to blame. union said the meltdown could have been avoided if the company hadn't outsourced hundreds of itjobs to india. a ba spokesperson has refuted the claim and has said that they "would never compromise the integrity and security of their it systems." our business correspondent, joe lynam, has more. this is what happens when there is a major it failure. queues were snaking out of the door at terminal 5 at heathrow airport for thousands of ba passengers. the long bank holiday didn't start very well for these people. people have been standing in the queues for up to 120 minutes in some cases. the queue stretches from the check—in desks all the way out to the back of the terminal and down in front of the terminal where all the taxis deliver people. we have just literallyjust been told nothing is happening and no flights until 6pm. prior to that we had not been told much at all, there we re had not been told much at all, there were no tannoy announcements whatsoever. travelling with my 80—year—

british airways is a leading airline for the world, better placed than most.line including, for example, a low—cost airline. british airways has more resources in terms of people and systems to deal with challenges. they are used to dealing with bad weather runway blockages. but if they find it difficult, others would find it substantially more so. others would find it substantially more so. thank you very much. a vigil has been held in the us city of portland for two men who were killed when they tried to stop a man from racially abusing two teenage girls. it's thought the girls were muslim. the suspected killer, jeremyjoseph christian, is said by us media to hold racist and extremist views. caroline davies reports. panic and fear on a normal commuter train. another mac i was so scared. there were people running around and crying. this was the scene in portland. two men were stabbed to death here. other passengers said they were trying to stop a man abusing two teenage girls who appeared to be muslim. this is the suspects, jeremy dose of question. while trave

airways bringsi 20 million passengers a year. said every additional flight to thailand will generate an extra 800 employment in the country. the one who would benefit is not just the pilots and allied staff -- airline staff. everyone will directly benefit from having visitors to our country. >> right now, about 11% of countries involved in tourism, taxis, hotels, shopping, restaurants, the culture, the local experience. ♪ >> i wanted to be a tour guide when i was very little. i remember i was only five years old and i like the tv show -- tv show called "i love thailand." the show was only once a week so that is why i couldn't wait to see the show. it is like my dream. ♪ now i really want you to try the noodles from this man. he has been selling these for 30 years and his noodle is the best. you can taste it. this is the egg noodle. >> spicy? >> not spicy. >> thai airways has been absolutely critical to the growth of tourism over the last 30 years. without that the easily accessible route network tourism , would never have taken o

stephen: have been watching shares of british airways parent company. since the london markets were closed on monday, we have been looking at reactions today. across the board on european markets, we have shares falling on the main indices. new figures on the economic confidence in the euro zone showing a slight dip from the last month. >> now to greece in the way there seems to be another debt drama on the way. governmente greek has denied reports it could opt out of the next installment of bailout loans if lenders failed to come up with a data released -- debt relief plan. the finance minister says there are no excuses for its creditors not a green to a deal on debt -- agreeing to a deal on debt relief. he told journalists in athens that exiting the bailout should be the responsibility of the creditors as well as the greek government. he said we have done our share of the deal. it is now to our creditors and the imf to do theirs. more of the business headlines for you next. ryanair says it is focusing on new routes in continental europe as the u.k. pl

also this morning: more disruption for british airways passengers.re still struggling to make sure their it systems are fully functioning but insist most flights will go today. more than 200 drivers a day have been caught using their mobile phones in the month after heavier penalties were introduced.

the headlines on bbc news: british airways cancer is —— british airways cancelled all flights until 6pmghest status of critical following the manchester bombing — has been reduced to severe. the prime minister said the country should remain vigilant. police and army bomb disposal experts have begun an evacuation in moss side as part of an ongoing search linked to the an elderly couple stabbed to death in the home have been named. a relative found their bodies, who are both 83 yesterday. 8a0—year—old man was arrested and is being questioned. president trump said he will make a final decision over whether to maintain us support for the paris accord to tackle climate change next week. they are meeting at the g—7 summit in italy today for the final day of talks. let's go live to sicily where james reynolds is following the summit. the italian prime minister saying it has been more frank than many summits. what does that mean exactly? it means they did not get what they wanted, certain that the titans did not and five of the others did not. —— the italians did not. you have six on one side a

however, we have to realise british airways is not a british company, it isa airways is not a britishing the investment in where they should. we will find out. the gmb union is saying all of this could be have —— could have been avoided. loyal it staff redundant and work outsourced to india? how fair is that? that us realise that india is a major it centre. a lot of countries to outsource their work to india and it works well. it also means the actual operational source of their computing system is fairly distant. the gmb is quite right. they did cut right back on it. it does look as though some of the chickens are coming home to roost. we should not rule out the fact we live in dangerous times at the moment and it could well be that someone is causing a bit of mischief somewhere. it only takes some very bright hacker in a bedroom to actually upset the apple cart. so much -- ba ising it upset the apple cart. so much -- ba i sing it is not a cyber attack. we do not know what it is. what about the prospects of those hoping to travel this weekend? if you have lots of people arriving at a

for now, what is british airways doing for the stranded passengers?uropean union rules to provide compensation for even a two hour delay is that some people have been waiting a day and a half. at least $250 and that stretches up to about $700 for long haulflights. stretches up to about $700 for long haul flights. that is only one leg. there is the flight back as well. it is thousands of dollars per person, multiplied by who knows how many of british airways customers. financially this will cost them. also making news today.... the german chancellor angela merkel has warned fellow conservatives that europe can no longer completely rely on others. speaking after what she'd earlier described as a very difficult and unsatisfactory g7 summit, she said europeans had to take their destiny into their own hands. we europeans must really take our fate into our own hands, of course in french with the united states of america, with great britain, other countries, even with russia. we have to know we must fight for our own future on our own. a statue of the ancien

british airways, these are short—haul flights.r problems over the last few days. on saturday nothing ran out of heathrow or gatwick. yesterday gatwick was offering and the normal service. he threw had a third of flights cancelled. peter sheridan way says it is hoping for a full schedule today and what it calls a high proportion of short—haulflights. calls a high proportion of short—haul flights. it is clear what we have heard that this is turning into some kind of pr disaster for temp two, the fact that nobody has come forward to tell passengers what is happening. we are getting daily updates on twitter. we have been speaking to some passengers this morning to find out how they have been disrupted. i've been here all night. i slept here all night. all the hotels were booked up. the closest hotel was in london and it would have cost me about 400 euros a night. we came in from denver airport with no communication from british airways telling us that our fly—tipping cancelled. after they transferred us through to a line that was clos

which is why damon ince isn't ready to let british airways off the hook.'m looking forward to them making up for this situation. and if not, they will definitely be hearing from me via social media, twitter, instagram. i will be very vocal. >> reporter: delays complicating an already hectic holiday weekend. it's still unclear just how many flights have been affected, but so far here at new york's jfk airport the last flight arriving here from london came at 11:15 a.m. that's why british airways officials say they hope to have things back up and running tomorrow. jose? >> morgan radford, thank you very much. >>> in portland, oregon a man is in custody tonight charged with aggravated murder after the fatal stabbing of two men on a train. police say the men were killed when they attempted to intervene after the suspect made racist and religious slurs at passengers. nbc's steve patterson has more on that story. >> reporter: a hate-fueled tirade on a portland train ending with two brutal deaths. >> one was stabbed in the neck and the other in the stomach. >> re

the headlines at 3pm: british airways cancels all flights at heathrow and gatwick until at least 6pm this evening, after a global computer system failure. it's thought that thousands of passengers are affected at heathrow, a queue is now stretching outside terminal five due to the computer problems. currently as you can see behind me, there is a huge queue waiting for any information. my main concern now is that i don't want my 80—year—old grandma spending the night on the heathrow floor. the terror threat level in the uk, which was increased to the highest status of ‘critical‘ following the manchester bombing, has been reduced to ‘severe‘. there will be more arrests and searches, but this greater clarity and progress has led jtac, the independent body that assesses threat, to come to the conclusion that the threat is no longer imminent. police and army bomb disposal experts have been evacuating an area of moss side as part of an ongoing search linked to the manchester arena bombing. new revelations about president trump's son in law, jared kushner, and his alleged involvement in sec

as well as the cost implications there is reputational damage to british airways.red and £50 million. 300,000 passengers have been inconvenienced around the world by bob was one stand the world's favourite airline. well, ba's ceo has been repeatedly criticised in the past few days. the businessman set up the low—cost spanish carrier clickair in 2006. three years later, the company merged with another low cost airline and cruz became ceo. last year, mr cruz was appointed chairman and ceo of british airways and the spanish businessman began looking for ways to lower the cost of air fares. expert it staff were made redundant as their work was outsourced to india. cuts were also made to the in—flight passenger food service. two months ago, the airline announced plans to offer less legroom than ryanair on some planes. aviation expertjulian brayjoins me from peterborough now. thank you forjoining us. what are you make of the last three days? well, it has been a pr nightmare. absolute disaster. there has been reputational damage and i'm afraid this all has to be laid at t

what would you advise a british airways to do to recover from this?o look at how they treat customers and try to do as much as they can to alleviate the pain in many people have been through. this will test the brand and now they will be under scrutiny to achieve what they have been seeing through social media, that they want to try and fix this. march, thank you for your time. passengers travelling on eurotunnel‘s folkestone to calais line are facing disruption tonight due to technical faults on some shuttles. eurotunnel says trains are running, but there are delays of around two and a half hours. passengers are being urged to check in as normal while the problem is fixed. eurotunnel says that it's focused on reducing the delays as quickly as possible. the headlines on bbc news: a 25—year—old man has been arrested, as armed police stage a further raid as part of inquiries into the manchester arena bomb attack. the conservatives and labour promise more action to minimise the threat of terror attacks in the wake of the manchester bombing. british airwa

pa: british airways has cancelled all departures from heathrow and gatwick.handed out leaflets advising them of their rights to a refund and compensation. ba say that a problem with the power supply had caused the it outage, affecting everything from check—in, to boarding, to baggage throughout the airline's global network and it apologised to its customers. a senior figure in the aviation industry said an it failure of this magnitude was extraordinary and rarely seen. he added that ba had taken the right step to stop all departures. for some ba passengers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. doctor todd curtis is a airline security and safety expert. he's also a former boeing safety engineer and founder of airsafe.com. hejoins us now from boston. ba do seem to have been rather caught unawares? it appears and this is partly due to the nature of the problem. the catastrophic failure, albeit temporary, of a complex system. it does seem rather strange that the airline should be so caught unawares? it is probably

british airways will be cutting the company for quite some time. host: thank you very much.e for the press review. ♪ joined by -- you are joined with -- starting with vladimir putin's visit to paris. >> the stakes are high for the french president. take a look at the front page of the left-wing daily. visit is a diplomatic test for the french president. macron has met with many of the world's greatest leaders recently. the nato and g7 summits last week he met with donald trump, only vladimir putin was missing. host: what can we expect either missing? >> tensions are likely to emerge between the two leaders. they disagree on a number of issues, including the conflict in the ukraine. and also the war in syria. macron's predecessor, francois hollande, accused moscow uprising is humanity in syria. russia and france on opposite sides of the conflict. russia has been reluctant to let go of one of its closest allies in the region. host: tensions could emerge over russia's attempts to swing the election of france? >> macron's campaign was the target of repeated cyber attacks. have a

british airways says that british airways says it hopes to restore some normality to its services todays catastrophic computer failure left thousands of passengers around the world stranded. the airline says the it problems were caused by a powerfailure. our reporter sara smith is near heathrow for us this morning. sara, what's the latest? are things going to get back to relative normality today? dues says some of its systems have been restored, so what they're planning on is what they call a near normal service at gatwick and a majority of flights to go here at heathrow. but there will be destruction, not least because crew and aircraft are in the wrong place and have been since everything was grounded yesterday —— disruption. thousands of passengers going on holiday, going to work meetings, some going to family gatherings, one best man was stranded yesterday, queueing for hours and stuck on planes on the tarmac and some in the airport, not knowing what was going on was part of the problem. the systems failure affected the website and the call centre so there wasn't the information. to

after two days of airport chaos, the boss of british airways says he's sorry about the disruption caused by a computer meltdown —— but he refuses to resign. golfer tiger woods blames a reaction to prescription drugs for his driving under the influence arrest. and a steep rise in the number of deaths from cholera in yemen. we have a special report. against the grandiose backdrop of the palace of versailles, europe's newest leader confronted an old hand today. france's emmanuel macron met vladimir putin of russia. at a press conference which was strained at times, putin insisted that any implication of russian meddling was nonsense. from paris, lucy williamson reports. despite these well during weather, this meeting held a touch of frost from the start. at the entrance to france's versailles palace, the two leaders greeted each other with brief handshakes and small, grim smile is. two hours later after their first meeting, the smile is. two hours later after theirfirst meeting, the mood smile is. two hours later after their first meeting, the mood was smile is. two hours later after theirf

one at that.ive british airways' c.e.o.cruz has said the company will compensate passengers. >> we absolutely, profusely apologize for that. we absolutely are committed to provide and abide by the that areion rules currently in place. reporter: while british airways costet to give an official estimate, analysts are saying that the thousands of passenger could seton claims back british airways more than 100 million euros. a computer outage at london on saturday led the airline to cancel hundreds of flights. coincided with the holiday weeks in both the u.k. and u.s. and left thousands stranded. eligible passengers can claim varying compensation sums from 250 euros for a more than three-hour delay to a 1500nation less than kilometers away to 600 euros for a similar delay to a destination outside the e.u. according to european compensation guidelines. the chaos that wouldn't have happened had the company not scrapped hundreds of and outsourced them abroad. but the c.e.o., cruz, says the nothing to do with cost-cutting. ago took

very little information made available by british airways.eues for up to 70, 90, 120 minutes. the queue goes from the check—in desks to the back of the tournament will and out in front of the terminal where the taxis are delivering people. still chaos, despite this going on for some hours now. on the line is the bbc‘s philip norton, currently in rome. as we talk, some of his pictures will appear on screen. tell us the situation where you are. pictures will appear on screen. tell us the situation where you arem is quite calm here. people are waiting around for news. the flight was due to have left 1.5 hours ago and there was a small announcement which couldn't really be heard some people are getting information by going to the desk and it was only then that we found that there was an it problem. flight was delayed 45 minutes and i asked if it was realistic and the lady on the desk and they said no and trucked shoulders and i asked if there was any idea as to when the flight may ta ke any idea as to when the flight may take off and she said to

after two days of airport chaos, the boss of british airways says sorry for the disruption caused by its computer meltdown, but refuses to resign. tiger woods blames a reaction to prescription drugs for his driving under the influence arrest. and a steep rise in the number of deaths from cholera in yemen. we have a special report. hello. against the grandeur of the palace of versailles, europe's newest leader confronted an old hand today. france's emmanuel macron met vladimir putin of russia, and standing right next to him at a press conference, criticised the use of chemical weapons by the syrian government, which russia backs, and attacked the output of two russian media outlets as propaganda, not journalism. he's already accused moscow of interfering with the french election. mr putin insisted any claim of russian meddling was nonsense. from paris, lucy williamson. despite the sweltering weather, this meeting held a touch of frost from the start. at the entrance to france's versailles palace, the two leaders greeted each other with brief handshakes and small, grim smiles. two hour

also this morning: more disruption for british airways passengers.ay three, british airways say they are still struggling to make sure their it systems are fully functioning but insist most flights will go today. more than 200 drivers a day have been caught using their mobile phones in the month after heavier penalties were introduced. in sport, sebastian vettel gave ferrari their first win at the formula one monaco grand prix since 2001. it means he extends his championship lead over britain's lewis hamilton. and matt has the weather. good morning, a night of severe storms across south—east england but could there be further rumbles of thunder elsewhere for bank holiday monday? the forecast in 15 minutes. first, our main story. the intelligence service mi5 is to review the way it deals with information from the public, in the light of the manchester suicide bombing. it will look in particular at its response to warnings that the man who carried out the attack, salman abedi, was a threat. police are this morning searching properties in chester and gr

that is the problem facing british airways. the day in heathrow airport or not, they are coming back from all over the world and that ta kes from all over the world and that takes time. ba have said, we advise people travelling across the bank holiday weekend to continue to check the status of their flight on the website before coming to the airport. we are extremely sorry for the disruption and understand how much frustration it is causing. back to you. you can see more on all of today's stories on the bbc news channel. the next news on bbc one is at 6:05pm, bye for now. the next news on bbc one is at 6:30pm, bye for now. it's been a fairly quiet weather morning across the uk, however we are expecting some changes. there will be some dry weather and some sunshine for most of us, however storms are just waiting in the wings to head our way. this is one part of the uk that will see some changes during the afternoon. minehead in somerset where we had some sunshine earlier on in the day. everything is moving up from the south, som

british airways. airways passengers can expect more delays today as the airline recovers from a global i.t. system failure. hundreds of flights were disrupted and thousands of passengers were stranded worldwide following a major glitch over the weekend. the airlines as many computer systems are now up and running again. not all, many. it plans to operate a full long-haul schedule from heathrow and a high proportion of its short-haul services will run as well. the ceo saidssage, the carrier is doing all it can to get back to normal. >> i know this has been a horrible time for customers. some of you have missed holidays. some of you have been stranded. some of you have been separated from your bags. committee of you are stuck in long queues as you wait for information. on behalf of everyone at british airways, i want to apologize for the fact that you had to go through this very trying experience. matt: for more, than a campbell joins us. -- benedict campbell joins us. how could this have been avoided?

figures —— british airways has been unplugging itself.ecause it has all been so good and we are now worrying about greece again. are you just being contrary? no, here is an opportunity. when you start seeing numbers like this with a bit of volatility coming into the market, that is a time when a good investor can buy some assets quite cheaply. during the summer, there is often a period of volatility triggered by who knows what. some build up some cash. so you are saying sell in may? no, iwant cash. so you are saying sell in may? no, i want to buy. if you have got some cash, by during the summer.‘ word on politics. i normally don't like talking about politics, but last night in the uk we had interviews with theresa may, the prime minister and jeremy corbyn, leader of the opposition here. we didn't learn a whole lot. it wasn't particularly exciting. the markets looked at it and walked away. there was nothing on finance there. i would like to see some radical common—sense about your areas of funding, how we get more investment coming in. the

a second day of chaos for thousands of passengers with british airways.s computer failures continue. another brazilian leader under political pressure — thousands rally on the copacabana beach, to accuse president temer of massive corruption. no cannes do? joaquin phoenix walks off with a best actor prize at the film festival but has to apologise for his footwear. joaquin phoenix walks off with a best actor prize at the film festival but has to apologise for his footwear. hello. for decades germany has stood shoulder to shoulder with america and the uk. but in the wake of brexit and the election of donald trump, might that be about to change? the country's chancellor, angela merkel, has warned that europe can no longer completely depend on its old allies and that europeans had to take their destiny in their own hands. it follows a g7 summit that chancellor merkel called very difficult and unsatisfactory. caroline davies reports. a loud reception and a giant pretzel, angela merkel received a large warm welcome campaigning in munich but the german leader ha

british airways says it intends to operate a full schedule of long—haulflights and a high proportions short—haul programme from heathrow on monday, after a weekend of disruption caused by a computer failure. now it's time for world business report. france's newly elected president emmanuel macron faces a diplomatic challenge as he meets with russia's vladimir putin. but the countries do have deep economic ties. it used to call itself "the world's favourite airline", but with flight disruptions entering a third day, few of ba's passengers are likely to agree. welcome to world business report. i'm jamie robertson. in a minute we'll have special report from sri lanka on why the country is selling chunks of its infrastructure back to the country that built them, china. but first, today the new french president emmanuel macron will meet with his russian counterpart, vladimir putin. the kremlin was hoping that the meeting would take place under rather different circumstances — in the recent french election campaign, mr putin had voiced his support for the eurosceptic candidate marine le pe

that was the chief executive of british airways and work travel correspondent.. what's the situation with the destruction nick? things have eased today after what has gone on the last couple of days. we know that 13 flights were cancelled between the hours of nine this morning and 1pm this afternoon, short—haul flights. heathrow and ba itself in the morning has said it aims to put on a fool long haul schedule and while it is termed a high proportion of short—haulflights, is termed a high proportion of short—haul flights, there are is termed a high proportion of short—haulflights, there are many passengers angry of what has happened. i think the lesson to learn is that this is obviously going to cost british airways a lot. some estimates suggest 150 million... you have to remember that there is harm that could be quite immense. 300,000 passengers, it is estimated to have been inconvenienced over the weekend, not just here but globally in what has been regarded previously as the world's fearless airline. —— the world's fearless airline. —— the world's favourite ai

british airways apologises to passengers who are experiencing delays. new revelations about president trump's son in law, jared kushner, and his alleged involvement in secret dealings with russia. leaders of the g7 leading industrial nations fail to reach agreement on climate change at a summit in italy. deep concern as one nhs trust considers reducing the number of children diagnosed with autism. also in the next hour... all to play for in the all—london fa cup final. arsenal last did it three years ago. now chelsea are hoping to do the double. and dateline london assesses president trump's first overseas trip. that's in half an hour here on bbc news. good morning and welcome to bbc news. british airways is apologising to customers are facing delays following what the airline is calling an it outage. our correspondent is following events. what do we know? we have a brief on line confirmation of some sort of problem. we do not know the extent of the problem. what happens in these circumstances is that you find out social media are ahead of confirmation