cnn's alan chernoff is here with the story. what is going on? >> remember the great quote from mark twain, reports of my death have been greatly exaggerated? it applies to thousands of social security recipients every year, including one elderly woman we met who received very untimely news from the social security administration. marjorie is a healthy and vibrant 94-year-old yet the social security administration thought she died five years ago. >> you look very much alive to me. >> i feel alive now, but at one time i didn't. >> was that because of what the social security administration told you? >> yes. exactly. one young clerk looked me in the face and told me i was dead and i said but i'm standing right here. >> she went to her local bank to get cash, but her atm card wouldn't work. when she went inside, a bank officer cut the card up right in front of her and said according to our records, you're dead. >> i explained to her well, i didn't feel dead, but she insisted i was. >> to your face? >> to my face. >> someone inside the social securit