kqed's alex ensley has been on this every step of the way and he joins us now. hi, alex. this was a pretty damning report. what were some of the most serious short comings. >> i think you mentioned the big three. use of force investigations were found to be sort of shoddy. they're not tracking the officer statements in these cases up to and including, you know, fatal officer-involved shooting cases. that was one of the more surprising things to me. there's been a lot of controversy around those kinds of cases, but the idea that the department hasn't found a way to sort of set up a strict protocol for how they're handled blew me away. >> and if there's no protocol in place, then you don't know the details of these shootings there's no accountability either. >> accountability is another area this report looked into and found the sfpd lacking on some of that. a lot of that has to do with another big word that we've become familiar with in san francisco around policing too. that's transparency, right? maybe sometimes the department does discipline problem officers, address mi