we know from our colleagues in d.c., natasha bertrand and alex mar marquardt, that the companies have been actively engaged in this and trying to help facilitate or broker some kind of an agreement. but whenever you're in these situations and you're trying to make very, very difficult agreements against the backdrop of continuous bombardment and rocket fire, it becomes exponentially more dangerous for those people who are being held. and you watch that clip, and your heart just breaks for these families, who really very few of them have any idea what's going on, where their loved ones are, if their loved ones are even alive. we've spoken to family members who have said that they've been learning about this stuff from social media because there is such chaos around the events of saturday still and who was taken and who was killed and where they may be held and whether they're still alive. and the agony of these families that are going through this protracted state of horror, of not knowing, it really has such a powerful effect on the sigh ki not just of those families, although of cour