. >>> for more than 30 years, ron alford has owned disaster masters, a full-service crisis managementusiness he now runs with his wife, melissa. among other services disaster masters offers assistance with severely cluttered homes. >> we know that we can help those people. >> ron and i are both project managers. we go in and help people that are living in unsafe and unhappy and unhealthy conditions. >> but according to ron, disaster masters services are only available to those who make the call themselves, to take their own first step toward recovery from excessive hoarding. >> the first question i ask them is, are you calling for yourself or somebody else? 70% of the phone calls i get are third parties trying to fix somebody. to those people i say, sorry, i can't help you. i can't help somebody that's not interested in helping themselves. >> when a call comes in in 2010 from a school teacher needing help in staten island, new york, they head out for an assessment. with video camera in hand to document the case. but alford assures all his clients that their identities will remain conf

you know, the police captain tells me they are doing an enforcement operation around alford lake. this was just a few minutes ago. i walked down to see what i could see of this enforcement operation, and i actually saw a man hand somebody else what appeared to be drugs and money was exchanged and within seconds, the cops surrounded him and threw the cuffs on him and took him into custody. now, the police say they have been receiving complaints from the neighbors -- in fact a lot of them lately. >> chief suhr and members of the police commission were at the meeting and the chief and ourselves, we put together an enforcement plan for albert lake. the situation down there had become unbearable for the neighbors and members of the community. so we're trying to restore and return the park to the community. >> reporter: long-time residents have seen this happen time after time as an ebb and flow here. it seems like the neighbors for exampled on the mcdonald's at stanyan and haight where more and more people tend to be going inside buying nothing. sometimes the folks get into violent con

alford is then. she has been deputy director of animal control for 11 years. a deputy in investigation raised questions about conditions of the animals under sherri chavis. she previously refused comment. we have tried to contact her she is continue to refuse comment. >> president obama's health care controversy surrounding it shows no sign of letting up. coming up: the state of health and a major development in the case of the soldier accused of killing more than a dozen afghan citizens un]la sky hook ! guys, check it out. household bleach. no. nah, it looks good ! i know, right ! i'll tell you what saves gas money. my kids hitchhiking to school. ( guys ) great call, oh yeah. no, no, no, no, no. don't lift with your knees lift with your back. feel the difference ? yeah ! you know where surgery is dirt cheap ? so verizon 4g lte is like, 6 times bigger but i'm going at&t ! there are good ideas and bad. with over 6 times the 4g lte coverage, verizon is the good idea. [ female announcer ] need help keeping your digestive balance? align can help. only align has bi

. >> chief and ourselves we put together an enforcement plan for alford lake. situation down there had become quite unbearable for the neighbors. >> reporter: it's a perennial dispute. neighbors complaining about the homeless and the so-called travelers who occupy the park and the sidewalks of the haight. recently the mcdonald's on stanyan is th focal point. >> they take up space and cause problems and become unruly. >> reporter: the owner called police more than 300 times over the last year. >> they are not part of the neighborhood. they are living here, living off the land as it were, and they contribute nothing to the neighborhood. >> reporter: one long-time resident of the sidewalk blames it on the sit-lie ordinance and tells me it's forcing people inside to get some rest. >> i think people get tired because from 7 a.m. to 11 p.m. they can't sit on the sidewalk so everyone has to stand up all the time. and it makes things a little bit harder. >> reporter: well, wait until he takes that smoke there. no one here believes that police are the only answer. in fa

past recipients have included such distinguished individuals as alford kazen, elizabeth hardwick, albertmurray, leslie and paul lean. they've also included institutions including the library of america, dotki archive press and penn american center. as previously announced, this year's recipient of the award is an individual, robert b. silvers, who em bodies an institution the new york review of books. both have been indispensable for the works in the united states for as long as the nbcc has been in existence. the new york review was founded in 1963 as a temporary alternative to new york newspapers that had gone on strike. several of those newspapers, the herald tribune, the journal american and the world telegram and sun are distant memories. but the new york review endid you see and thrives. presenting the award to bob sellers is a frequent contributor to the new york review of books. he is daniel mendelson and he has stood up here on two other joyous occasions. in 2000 he was the recipient of the nbcc's nona blakian citation in excellence in reviewing. and in 2007 his memoir, the lost

and i think it's very clearly so and has been growing alford coming upon to a half years.he job market now, we have seen job growth for two years. in the growth is at least in terms of jobs, clearly excel rating. ami, go back a couple years ago and that job growth was very tentative and not very significant. nell as we were discussing, very broad based across regions, cross industry. it's significant. we're creating a quarter million jobs every month on average. that's a lot of jobs, and that's double the rate of job growth you need to bring down unemployment and a consistently. so i think this is very clearly a recovery. now, having said that we have not fully recovered. we're not all the way back. we have a long way to go, and that goes to the severity of the recession. to give you a number to give you context, and the recession, the great recession in 2008 through the first half of 2009 we lost eight and a half million jobs. you know, we have three and a half million bacchanal last two years, so were still 5 million jobs below the previous peak. the previous peak was de