we are renewing our effort, especially working with the alu, to look into those complaints a little more frequently, whereas often they get pushed to the side when we have other things to do. with the economy being what it is, i think restaurants are trying to do what they can when they can to bring people in. complaints due to the questionnaire being online -- thank you crystal -- and with better communication with 311 -- thank you nicholas -- we are getting more accurate and up-to- date complaints from the public. the good news is we are communicating much better with the public. the bad news is that there are only four of us. the increase in complaints is good. it means, unfortunately, because of it being a small staff in a small apartment, it can take a while for us to be able to investigate or three back into every complaint. -- thoroughly look into every complaint. moving on, you will see some of the incidents. there is one incident at horizon that i want to go into a little bit in more detail. there is an incident. we had some incidents with serious injury, one being next to an nv