. >> you know, alan, the spokesperson released this statement, chris goodman, saying everyone who is involved with amy is shocked and devastated. our thoughts are with her family and friends. the family will issue a statement when ready. they're shocked and devastated, yet publicly and we still don't know the exact cause of death, but publicly we have known about her drug and alcohol problems. you mentioned the rehab, just a couple of months ago. talk to me how people around her, how concerned they were, about her addiction, about her experience, about her trying to handle that and her performance. >> well, you know, in 2009, her parents went public with their efforts to try to help save her daughter, predicting she was on the road to destruction if she didn't get any help, if she didn't take the road to recovery. she went into rehab several times, she had, of course, a much publicized arrest and a broken marriage. and, again, preparing for her european tour. they put -- she voluntarily went into rehab. we don't know which rehab, a british rehabilitation program. she got out in early june and immediat