she's in charge of process improvement, but she's serving an ombudsman process role. employees are going to her to say, here is what my issue is, and here is how the system is not working for me. she's looking at our process, at the eeo investigation complaint process, and really coming up with a number of recommendations, which i think will be very helpful. her options have been very helpful, anticipating what will be coming out with that, what i recognize is that our own -- we have not given our own managers and supervisors the training that they need to be effective in dealing with some of these issues before they become bigger issues or to not be the issues themselves. so i've started working with director callahan and her staff, as well as the city attorney's office to develop a series of trainings for hr professionals within the mta but then for all managers and supervisors. anybody who supervises anybody else in terms of kind of a catch-up course as well as a bit of process change so that we have kind of a better business process, and then we're training our fo

rail passengers wishing to complain about theirjourneys will now be able to appeal to an independent ombudsmanal train operators have signed up to the independent body, meaning they will be obliged to take action if failings are identified. joe miller has more. delays, cancellations and crowded carriages. britain's long—suffering rail passengers have had plenty to complain about. 500,000 air their gripes in the past year, butjust 28% were happy with the outcome. from today, disgruntled passengers and those who have waited more than 1:0 and those who have waited more than a0 working days for a response will be able to appeal to an independent ombudsman, paid for by the franchise owners themselves. we are very aware that we have lost the trust of many of our that we have lost the trust of many of oui’ passengers, that we have lost the trust of many of our passengers, especially after what happened with a timetable, and we are going to work hard to try to get it back. and this is part of that process. effectively it means that process. effectively it means that if a train operating company hasn't

do you think it will make a difference, there is no point in having an ombudsman without teeth.complaint about a rail company, just with the company. at least there is the option to take it further but actually if it makes any difference, people will always have something to complain about. and a piece in the guardian, elon musk saying he is thinking of moving to mars for good despite the threat of death! he is an incredible futurist and is making the future happen so maybe not so ridiculous and he is talking about six years' time! we saw there is the vehicle landing on mars today. it is that growing exploration and space travel and he is an amazing person, albeit after a difficult year. we are glad your throat is better! thank you very much. thank you forjoining us. plenty more to come on bbc news throughout the day, goodbye for now. good morning. 0ver good morning. over the last week or so we have had an easterly or south—easterly wind and that has put in some chilly conditions over the uk. we still have that blue across us uk. we still have that blue across us at the moment b

just beginning to supposedly beginning to revamp those mechanisms and say we have an officer and an ombudsman so, from a technical standpoint and as a lawyer i can tell you i informed my supervisors this is happening. we need to discuss. it's before i was able to create the records from before the fed. we filed the whistleblower lawsuit and how with respect to that mechanism one of the decisions the team made it clear going to call the fed and say we have all of these evidence do you want it back and they didn't want it back. they didn't want to do anything about it. they could have taken it back. >> you referred briefly to what you call a partial solution bringing together other bodies such as the consumer financial protection bureau which is very weak as it is right now. >> this is an enforcement issue. the mechanisms are there. some of the statutes that are currently in place and can be used to hold the federal reserve and the employee reserves and goldman sachs employees accountable have not run out. it's something that the trial lawyers could choose to enforce as well and what is the app

supposedly, just beginning to revamp those mechanisms and sort of saying, we have an ethics officer, an ombudsman, but in practice you got fired before you can trigger the mechanisms. so -- yeah so from a technical standpoint, i did trigger it and as a lawyer i can tell you, i informed my supervisor via e-mail, this is happening, can we meet to discuss? and then i was fired. so, i triggered the mechanism but wasn't able to trigger it completely because my supervisors basically turned around and fired me before i was able to create the record from within the fed. one thing talk but is exactly -- a little bit in the book is exactly so what happened when you trying to file the hissing blower lawsuit and you march. so one decision that the team made was, we're going to call the fed and say we have all this evidence, did you want to do something about it? they didn't want it back. they didn't want to do anything about it. they could have taken it back, and then i would be -- you wouldn't know the story. but, hey, they chose not to take it back. >> if i may, just a slight parallel question. you referre

we ask an ombudsman to be elected to this board. [inaudible] >> once again, we thank m.t.a. and thank you for your time. >> thank you, mr. zucker. next speaker. >> good evening, board of directors. charles defarge, san francisco bicycle coalition. very happy to be here late this evening to express my strong support for this protected bike lane project. it was almost exactly a year ago that we were here supporting the folsom protected bike lane. we've seen great improvement in biking safety for riders along that corridor. we need the same at howard. [inaudible] >> i want to echo what some people have said about doing more. i think one thing that we learned from the folsom parking protected project that we really love these signalized intersections. that's the beginning towards the intersection that roland referenced. right now this project at each intersection where you couldn't make a right turn, they're mixing zones, they can be uncomfortable for inexperienced bikers. the last thing i'll say is there's got to be a better way to bring contentious issues to these meetings. i

happy with how operators have dealt with their complaints will now be able to appeal to an independent ombudsmanhe uk's national train operators have signed up to the independent body, which means they will be obliged to take action if failings are identified. the new service is being funded by train operators and can be used by customers if their complaint has not been resolved within a0 working days. we are very aware that we have lost the trust of many of our passengers a specially after what happened with the may timetable and we are going to work hard to try to get it back and this is part of that process. after six months in space, the nasa insight mission to mars is due to land on the red planet later today. once there, it will start a series of experiments, including drilling 15 feet underground. this is the first time that scientists have looked deep beneath the surface of any planet other than earth. from nasa mission control in pasadena, here's our science correspondent victoria gill. they call it seven minutes of terror. at this last stage of its journey to mars, nasa's insight lande

happy with how operators have dealt with their complaints, will now be able to appeal to an independent ombudsmanhe independent body, which means they will be obliged to take action if failings are identified. our business correspondent joe miller reports. delays, cancellations and crowded carriages — britain's long—suffering rail passengers have had plenty to complain about. 500,000 aired their gripes in the past year, butjust 28% were happy with the outcome. from today, disgruntled passengers and those who have waited more than 40 working days for a response will be able to appeal to an independent ombudsman, paid for by the franchise owners themselves. we're very aware that we've lost the trust of many of our passengers, especially after what happened with our may timetable, and we're going to work hard to try to get it back, and this is part of that process. effectively, it means that if a train operating company hasn't dealt with the complaint to the satisfaction of the passenger, or the passenger feels that the train operating company has dragged its feet and not replied within eight weeks

happy with how operators have dealt with their complaints, will now be able to appeal to an independent ombudsman our business correspondent joe miller reports. delays, cancellations and crowded carriages — britain's long—suffering rail passengers have had plenty to complain about. 500,000 aired their gripes in the past year, butjust 28% were happy with the outcome. from today, disgruntled passengers and those who have waited more than 40 working days for a response will be able to appeal to an independent ombudsman, paid for by the franchise owners themselves. we're very aware that we've lost the trust of many of our passengers, especially after what happened with our may timetable, and we're going to work hard to try to get it back, and this is part of that process. effectively, it means that if a train operating company hasn't dealt with the complaint to the satisfaction of the passenger, or the passenger feels that the train operating company has dragged its feet and not replied within eight weeks of their original complaint, then there will be an independent body that will force the train op

happy with how operators have dealt with their complaints will now be able to appeal to an independent ombudsmantional train operators have signed up to the independent body which means they will be obliged to take action if failings identified. the new service has been funded by train operators and can be used by customers if their complaint has not been resolved within a0 working days. there we are. that is a look at the latest news stories on bbc news. i will be at westminster from 11 o'clock. now back tojoanne. later on the programme... theresa may goes to the commons this afternoon to urge mps to get behind her brexit withdrawal plan — saying, if they don't, they risk causing more "uncertainty and division". she's holding a cabinet meeting in the next half hour. we'll be live with our correspondent at downing street. and we'll hear later how a surgeon described essure — a contraceptive implant — as turning into a "calcified nail" inside the body. it's part of an investigation for bbc panorama into a wide range of medical devices that have gone wrong. do get in touch with us throughout the m

prior to joining an essay was involved in the oversight and ig world having served on the oig .s -- of the doj he also chaired the whistleblower ombudsman working group. interviewed by julian sanchez, senior fellow at cato. on national security and intelligence surveillance. prior to that, he was an economist at reason magazine. >> thank you very much and thank you for taking some of your precious time to subject yourself to this. [laughter] about to start by talking your approach. hadfirst signals some of us that you might be doing things differently from some of your isdecessors at nsa -- that when you released a public version of your semiannual report to congress. something that had not --viously been public though i don't think anyone would imagine it would endanger national security. , i asked time we met how big your office was in your response was -- i have to make sure that is a number that i can divulge publicly. don't worry, it was something he was able to tell us soon after. defaultency where the on even facts that might seem main -- monday and might be -- us the, can you tell effort you are making to make your work more pub

the property or the tenancy agreements, could constitute an aggressive practice and therefore be unlawful. and what's more, the property ombudsmant to view a property so our view is that the agent is not treating the tenant fairly and we would not expect them to ask for any monies to allow a viewing to proceed. in response to our film, labour said they are calling for tighter regulation. the example that you have brought forward is really dreadful. i can't help but think that is the tip of the iceberg. we'll never really know how many people are exploited in this way because so few people will be aware that they could go to their local authority to register a complaint. we know that the rental market, because it is so highly pressurised, that people are ripe for exploitation so that's why we've been calling on the government to take much tougher action and give greater protection to those people who are renting and seeking to rent. flintons deny any wrongdoing. they have told us that they do not charge any fees for viewings, and payment is only taken when a person confirms that they wish to take the property. they say that their

ombudsman. and this is a link on the website. both the high side and the public one. so if people want to ask questions, they can go to that person. that's not an intake person. that's not the person that's going to do the investigation. but somebody who's job it is to make sure that people know their rights and know what protections are available. and that's someone who is an existing person. i didn't create another bill. because we're all about economy, right? but i wanted to people to have that. i'm looking down here. i brought a pop. i always bring these with me. i have one in my wallet. we created these cards we give out to people. we do briefings of employees, contractors, are representatives, and others, and it talks about -- it says we need you. and then there's talk about our office. and talks about how whistle blowers are critical. that's where you come in. and the back says we want to hear from you. we've done this. we've put up posters. we provided posters, the agencies put them up all around the enterprise. they're electronic billboards as you might imagine. and they put them up on that. we're trying to do everything we can to get