practice that lead to the investigation into the mishandling of remains of fallen soldiers from iraq andafghanistan at dover airforce bases mortuary. >>> not strongly exercised by the army the chain of command and command oversight was not properly conducted. technical oversight was almost nonexistent rules regulations, et cetera, were not properly understood. >> the report did say operations at dover have greatly improved, still, some members of congress say they want to know why the family members of the 9/11 victims were not notified allison. >> do we know for sure which 9/11 remains are involved. >>> you know there is a big question surrounding that, i looked at the report and it really -- there is a memo in there detailing a memo from 25, july 02 that directs disposal of group s remains described as from the attack on the pentagon, the executive summary makes a one word mention throwing shanksville in there as well but the associated press talked to the coroner from shanksville pennsylvania and he says all remains of victims from flight 93 remained in pennsylvania he has no idea how they could