my name is andrew pittman. edward edward. i'm here to be of service to you.ing. no, he's not here. we were told at the time gutierrez was out getting his new meds for his treatment. a person has to want help to get help. >> according to the san francisco health department, 27% of the adante clients move on to a residential treatment program, while 24% continue with their medication at their shelter. andrew pittman, the caseworker, says forcing anyone into treatment is not the end game for you. success is what keeping people alive, keeping people alive. >> that's your success. that's a success. >> you know, we love coming to see you and we love this, like drive and this like, strength that you have another client, wesley, has continued with his treatment for the past two months after leaving the ardent hotel, before moving to san francisco from virginia. >> he had been drug free for 14 years. then he discovered fentanyl. >> it's a never ending fight, you know, it's every day, i mean, so many days, i want to give up and just, you know, being on the streets is e