. >> reporter: andria puck is an east bay spokesperson. we met with her at the command center. >> right here we have our operations center. so this is working people 24/7. what they're working on is ensuring that the water is moving through our system to our customers, so our system is very complicated. our water will come from 90 miles away in the sierra foothills. it's snow melt majority of it, 90% of the east bay customers water. it flows 90 miles through three large audiocassette ducts. aqua ducts. or it might be held temp it rarely in one of the local reservoirs. >> reporter: and after a few years of drought conditions, she says as of now, there is no concern about it this year. >> we recognize that customer conservation plays a significant role in terms of our water supply. so east bay mud typically will make a call in april on where we are in terms of our water storage for the year. and make an announcement about whether or not we're in a drought situation. >> reporter: that's why rich says he's keeping an eye on what he can do to h