andy gutierrez and his wife were at the airport in manila in the philippines said to fly to taipei and then on to san francisco, home. but the airline told them they only had a reservation from tie pie to sfo. on spot in manila, they had to book a separate flight and that cost them $380 on the spot. they asked expedia to pay for that. >> correct process was followed. we regret to inform you that my request for refund was fully denied. >> we contacted them. a week later andy got his $380, plus a $200 bonus voucher for the hassle. in a statement expedia said, our executive team determined there was an error made in reissuing the customer's airline tickets. call us at 1-888-996-tips or nbcbayarea.com/responds. >> thanks, chris. 4:57. a check of the forecast coming up. >>> yeah. the sunshine that's headed our way this afternoon making it easier to get out of bed this monday morning. martinez will be in the upper 60s by noon. a look at rain in the forecast for the middle of the week. more on that coming up. >>> and a clear view of the traffic across the richmond to san rafael bridge. l vote

. >> put yourself in andy gutierrez's shoes.nila, set to fly from manila to taipei and then all the way home to san francisco. but the airline told them they only had a reservation for the second leg from taipei to san francisco. so on the spot the gutierrezes had to book a separate flight from manila to taipei out of pocket and it cost them $380 out of pocket right there on the spot. andy later asked expedia which made the original reservation to pay for the missing flight and he says, well -- >> upon their investigation correct process was followed and they regret to inform me my request for a refund was denied. >> thumbs down. andy contacted us. we contacted expedia. a week later he got his 380 bucks plus a $200 voucher, a bonus for the hassle. expedia said our executive team determined there was an error made in reissuing the customer's airline tickets. good for andy but i want to note we just helped another viewer with a nearly identical situation. both of them got their money back because they were savvy and kept a copy of

andy gutierrez and his wife were at the airport in manila in the philippines said to fly to taipei and san francisco, home. but the airline told them they only had a reservation from tie pie to sfo. on spot in manila, they had to book a separate flight and that cost them $380 on the spot. they asked expedia to pay for that missing flight. here's what happened. >> correct process was followed. we regret to inform you that my request for refund was fully denied. >> andy contacted us. we contacted expedia. a week later andy got his $380, plus a $200 bonus voucher for the hassle. in a statement expedia said, our executive team determined there was an error made in reissuing the customer's airline tickets. call us at 1-888-996-tips or nbcbayarea.com/responds. >> thanks, chris. soon you will be able to visit a galaxy far, far away. but only for four hours. >> disneyland is announcing it is employing storm troopers to impose strict time limits. during the first three weeks after opening, you will have to wear wrist bands to designate a time spot. the forces will escort visitors out of the att