chief executive andy hardy believes the planning is paying off.ing pressured, the pressure has been around for two or three weeks now. what we have done, because we know this is coming, we have been creating capacity for the expected surge and we are getting close to that now in a number of ways. the most important is increasing critical care capacity. we've prepared as well as we can. i do not want that to be famous last words but i'm, you know, i'm very confident in the preparation we have done. the most experienced medics are being drafted in to support intensive care, while some of the mostjunior are volunteering to help. some are fresh out of medical school. i think, on the one hand, i really welcome and inspire them and say this is the start of your journey. 0n the other hand i want to be honest and say you are heading into the unknown a little bit, but we will look after you. so it's a mixture of emotions, isn't it? i want first of all to say thank you. you've all volunteered to help the nhs in a time of real need, and i'm quite touched by