first up, apple's new retail chief, angela ahrendts, trying to change the way the company handles product in a memo obtained by "business insider" she wants to encourage customers to avoid the apple store when the watch goes on sale and instead order on-line. she writes, the days of waiting in line and crossing fingers for a product are over for customers. this is a significant change in mindset and we need your help to make it happen. jon, what does this mean and where is this coming from? >> i think apple has a unique challenge here because there hasn't been a product since the ipod that people need to get their hands on more. people never seen something like this. the interface is new, you have bands that you want to feel on your wrist, and so they need to go somewhere to have that experience but now apple is trying to shift the culture so people don't go. really, it's difficult to give try on experiences to many people at once. it's going to take them several months to figure out how to do this. they will need third-party retailers more than ever, but it's going to take them a while t