ann aherne, an anchor for the commission for quite a few years, will also be retiring in july. the category here is that they have a boy served the city and have more importantly always put their good work through the efforts of the department, and for that, we will always be thankful. also, i would like to commend the staff. dan lowry, chief building inspector. steve penelli, the chief plumbing inspector. rosemary, a housing inspector. john, and the acting senior building inspector. they have provided a whole range of categories of performance ranging from addressing nov's and inspections. when i look at the numbers, it is really commendable. again, thank them for their continued service, and good job and good work. also, i would also like to say the effort of the commission would be to also maintain and keep moving forward with the balance of the year, strong support for not only staff, but for the categories of how the department will continue to perform and take on the challenges of reduced staff, but at the same time, probably the ingrowing load of good work that is coming

and i am sad to say ann aherne, our secretary, after 35 years, will be retiring. sonya harris, who had been in her stead at this time, will cover those duties. again, welcome to the bic meeting. that is it. >> item 3 is public comment. the bic will take public comment on matters within the commission's jurisdiction that are not part of this agenda. >> good morning. my name is sandy burnback. i live at 570 o'farrell. as i explained last time, we have had some problems. nov's are issued and then there is no follow-up. to emphasize my point, an nov was issued on 5/24 regarding the water heater. on june 16, a second issue wanos issued, along with a certified letter to the landlord stating, and i quote, you are directed to fix the unsanitary conditions. as of the close of business yesterday, nothing had been done. the last thing mentioned on the complaint database was 6/27, where the landlord asked the inspector for an additional two weeks. this is now four weeks later, and nothing has been done. it i will ask ms. day, since it is on her letter had, what this means? >>