. >> last but not least,up -- ann pruitt. >> a universal health care is what the overwhelming majority of parish people want, something which i remain firmly committed to. however, there are claims about nurses who fail to show care and compassion to their patients. what exactly will the prime minister do about that? >> the honorable lady speaks for the whole house and the whole country in raising this issue, and i know how pain. it must have been -- painful it must have been with what he's witnessed with her or own family. i am, as she is, an enormous fan of the point that it is free at the point of use, and my own family has had extraordinary care from our nhs. but we don't do our nhs or, indeed, our nurses if we don't point out there are some very real problems in parts of our health and care systems. as a constituent si mp, i see quite a few letters from people who are not getting the appropriate set of care in hospitals. i set up a forum to discuss with nurses and nurse leaders these issues. there is no silver bullet, no magic wand, but some simple steps like asking every hospital