i've got ann romero here, who's taking notes on her laptop so we can collect this data as part of our data collection. so one of the things we wanted to ask is what do you or your family need to get or stay in housing, so just kind of a general question. other than housing services -- the second question is, other than housing services, what are other services that are most important for you and your family, so nonhousing services that you would need. and then, what are things that would get in the way to be able to access or use existing programs or services, are there barriers particularly that you have identified or constituents that you know of that are in the way of getting access to particular programs. so those are three specific questions, and then, the next ones are, do you have suggestions on how we could make our services better to meet your community's programs and needs? the next is are there services that you've been unable to find, so again, trying to find unmet needs. and this is a communication question. if you wanted to learn about affordable rental or ownership oppo