anna: ana stays with us.w minutes away from the start of the european equity trading day. 19 minutes away from the start of the trading day. and looks as if the futures are telling us we will see a bit of a boost to the upside of the start of the european trading day. up next, we look at which stocks to watch -- letting carlsberg. . ♪ ncluding carlsberg stop ♪ anna: you are watching "countdown." 7:345. here are the stories you need to know this morning. china's industrial output slowed in october to match the weakest gaze the global credit crisis, retail sales rose more than forecasted. it marks a gradual shift in economy to greater reliance on consumer spending. lose -- liv ufthansa canceled nearly 1000 flights today. the cabin crew union has called for three more strikes through friday, and said it was continuing lengthening the walkout. hird-quarter profits plunged due to a failed software project. saleslivery company said fell to 197 million euros, to sing estimate -- missing estimates. let's give you an

anna, back to you. anna: ryan chilcote in moscow.next, black friday on both sides of the atlantic. theirme have turned backs on this very american holiday. we take a closer look at the british experience, coming up. ♪ anna: welcome back. 6:46 in london. it is friday morning raid let's get to nejra. nejra: standard chartered commonly passed the assessment last year, but regulators are stepping up scrutiny on the exposure to emerging market read standard chartered generates most of its earnings in asia. airbus is looking for a saudi order. the company is pitching a new 615-seat version that it says will be the ideal congestion lester for carrying children to mecca. the ceo said let's month that he was evaluating the airplane, but he has declined to comment further. and goldman sachs has appended england's new national rugby coach to the board in japan. eddie jones will join the nine member board. he recently coached japan's national team to an unprecedented three games in the rugby world cup. that is your bloomberg business flash. for

anna: just two.p next, french gdp. ♪ see you in a moment. ♪ the only way to get better is to challenge yourself, and that's what we're doing at xfinity. we are challenging ourselves to improve every aspect of your experience. and this includes our commitment to being on time. every time. that's why if we're ever late for an appointment, we'll credit your account $20. it's our promise to you. we're doing everything we can to give you the best experience possible. because we should fit into your life. not the other way around. guy: it is 6:30 in london. here are the stories you need to know. the bloomberg commodity index is at the lowest level since 1999. chinese stocks have fallen. copper futures are trading at a six-year low. withtoshiba has tumbled shares trading near the lowest level in three years. that is after the company talked about losses of the power operation. they are struggling to recover from the biggest japanese accounting scandal. promoted aan sachs record proportion of women. bloomber

anna: u.s.will be watched around the world, and its impact on the fed's december rates decision. aboutcould be concerned the hard landing in china. economists predict u.s. employers added 185,000 workers. pharma,eca will by zs they said the transaction will have an aggregate value of $2.7 billion. the our record chinese exports, the world's largest fuel maker also says profits fell 29%. just a few minutes away from the start of the european equity trading day, caroline had of the companies you need to keep an eye on. caroline: a lot of corporate stories, let's focus in on the one that is a hell whether for the in -- bellweather for the entire luxury industry. have seen some cause for it to fall as much as 4% this morning. some of the luxury jewelry you know, watches, they are really highlighting that things are getting tougher. they saw a challenging first half, profits missed analysts estimates. the asia-pacific area was particularly week in hong kong, macau. uarters will 2 q remain challenging

anna: the u.k.ent has also announced increased homeownership in london by expanding its help to buy scheme in a city where average homes now cost more than half a million pounds. conservative candidate for mayor zac goldsmith was behind the plan. we spoke to him following the government's announcement. awaythink it is far and the biggest issue in london. the london helped to buy helped a lot of people who couldn't otherwise achieve homeownership. there's a lot more to be done. anna: in a city where the average selling price is over 500,000 pounds, is this going to make a dent? do we need something more radical? >> we do. this is a 40% loan interest free for five years. it is only part of it. the chancellor also spoke about starter homes and the next mayor is going to have to do a lot to create affordable rent. a lot of people aren't poor enough to qualify for housing a veryh, and there's large group in the middle. young professionals who rely on affordable rent. anna: it must be good when you are ru

anna: thank you very much.nichols joining us from berlin. guy: we are going to take a break. after that, we are talking about what's happening with ryanair. ryanair pushing guidance up towards the top end of the stated range. michael o'leary, the ceo of the company, is going to be joining us after this break. we will get his take on what winter looks like. this morning is quite foggy. anna: we will also keep an eye on what is going on in turkey, where it is not foggy. the weather is lovely. the turkish lira gaining ground. the turkish stock exchange gaining ground. we will be back. ♪ we live in a pick and choose world. love or like? naughty or nice? calm or bright? but at bedtime ...why settle for this? enter sleep number. don't miss the semiannual sale going on now! sleepiq technology tells you how you slept and what adjustments you can make. she likes the bed soft. he's more hardcore. so your sleep goes from good to great to wow! gift the best sleep of your life to your whole family. only at a sleep number st

back to you, anna, guy here it anna: put your feet up -- guy. anna: put your feet up. london futures is showing you a positive sign. going to open up slightly softer on european markets. i don't know why it is not read today. anna: willype of -- be had by manager $90 million headwinds. one stock on the move. guy: london looks lovely this morning. it might be sunny for a change. we will take a break. bloomberg tv continues. ♪ manus: good morning and welcome to "on the move." i'm manus cranny, in for jonathan ferro. before the start of the european trading day. let's get straight to your morning brief. a rough ride ahead for rolls-royce. the engine maker lowers its outlook for 2015 and warns of 2016 headwinds. engineering growth. a beak and buyback at siemens as it raises dividends. mario draghi speaks in brussels as ecb boards suggested divisions over more stimulus at next month's meeting. that's what we are watching this morning. 8:30 will be mario draghi. european markets are just getting underway. let's get across to nejra. we saw theerday biggest rebound in two week

anna: thank you.e will be speaking to the cable and wireless ceo in an exclusive interview at 7:15 london time. up next, apec on high alert after the paris attacks. leaders including barack obama touchdown in the philippines. ♪ anna: welcome back, you are watching "countdown." here are the stories you need to know this morning. peterecutive board member says downside risk may warrant further action from the central bank. inflation expectations remain fragile. >> you have to make sure that your inflation expectations remain anchored because that can complicate dramatically of markets revised structurally downwards. anna: stocks are extending their rally in the u.s. as global financial markets showed resilience. indices from australia to japan have risen after the s&p 500 have rebounded. france is destroying the islamic state's command center in raqqa, syria. earlier, called on the u.s. and russia to forge a new alliance to defeat the islamic state. through seven deploying the philippines capital of man

anna: the markets say 66%.ristin: we are above the markets on this, but we have to remember there are only a few weeks between now and then. the volatility of the markets came because of china. that could still indicate that plentyis time, there are of risks out there. on the basis of what we know at the moment, it seems like it is the most likely scenario. attacks, asris tragic as they have been, to they not distract the fed from what they are doing? kristin: we have to closely watch if there is an impact anna: on consumer spending. kristin: on consumer spending or consumer confidence. is the firstaction saycation that unless we more attacks, it is likely to be a relatively short-lived thing. politics, we have discussed much wider implications. particularly, across europe. anna: back to the markets and the fed. treasuries markets, volatility has decreased to their lowest levels. when you look at currency the euro has its tightest range. kristin: i think you could interpret it that way. that's again, it may cha

anna: plastic with mccarthy. tesla surged on news that will deliver at least 50,000 vehicles this year, set to unveil its more affordable model 3 next month. corey johnson has more from san francisco. reportedla third-quarter earnings. it was quite a doozy. they sold more cars than ever before and lost more money than ever before. $937 million, selling 11,000 cars in the quarter to be specific. let me look at my model. cars -- more than ever before for the model s. a very small increase over the previous quarter, less than 1%. the slowest pace of sales growth that the company has seen in at least seven quarters. and yet, the company trumpeting these results. they will officially narrow the guidance on how many cars they will make for the agreed they had said they would make 55,000 for the year. now they are saying 55,000 for doing 50,000. the midpoint of the guidance now at 51,000 for the year, a good number below what they initially predicted. there is talk of a production and production changes for the model x,

anna: thank you very much. guy: cryan canceled christmas. the grinch of the financial markets. really christmas morning from here either. good morning to you guys in london. we are seeing a mixed picture in the asian markets this afternoon as we wrap up the trading day. , returning from a holiday. playing a little bit of ketchup, catch-up, but overall, trading volume down, not a lot of risky bets as we and her into a short weekend. sharp was the biggest mover on the nikkei today. there are some reports that mainlanders are considering for giving loans to facilitate an investment fund. the stock surging 13% today, the biggest gain we have seen in two years. that is making the three-day gain 24% up this week. that is one of the big stories that is moving the market. the time one exchange is 1% down. the shanghai and hang seng markets weighed down on the regional index today. the hang seng down close to 1%. concerns that traders will start to sell their shares in order to raise funds to take part in the next round

anna: going dutch. euros as thes government recoups some of the money it spent bailing out to the bank. welcome to "countdown." 6:00 here in london. let's go straight to the asian market story. biggest weekly advance in six weeks. it was looking like it some of thoseg games early in the session but we have seen a pickup again. the shanghai composite up by around half of 1%. shanghai headed for a weekly advance. we have had career closing pretty flat. the nikkei closing higher by about 1/10 of 1%. some good gains australia. up about one third of 1%. in hong kong, things looking a little bit flat at the moment. , the mood has been a little bit weaker in the afternoon session. some of the main stocks we have been watching. the league performer in terms of percentage points of the msci regional pacific index. that is out in north and south agreed to talks. sharpton japan having its best to date again in four months after an expected return to profitability. reports that is going to launch a new budget. else

we're with anna's and their beautiful daughterdannielynn nine years after anna's death. >> she doesn'ther mom and that's hard. >> ahead. ♪ ♪ it took the rockettes years to master the kick line. but only a few moves to master paying bills on chase.com technology designed for you. so you can easily master the way you bank. great change comes from doing the right thing. like the radical idea that health isn't an industry. it's a cause. so we do things differently. we combine care and coverage. and believe prevention is the most powerful of cures. so forgive us for not going with the flow. we just think the flow should go with us. which makes us rebels with one cause. your health. >> that's britney, blue extensions and all doing a toxic dance on jane the virgin. ♪ >> every single one of the music videos like 72 times over the past three days so i'm learning everything. >> gina rodriguez gets her fan girl on. britney gues stars on the episode. news she leaked at the emmys. >> you're going to get a moment. it's going to be a moment it's going to change my memories of life forever. >> but you

anna: indeed.king for brighter spots in the data, perhaps at there were some especially around consumer spending or the extent of the businesses were running down inventories and it means more production in the future. what were the positives he took away from the number? takuji okubo: right. side, i would say results were actually positive, up by 0.5% quarter over quarter. the fundamental for consumers not bad. starting to rise. a very small amount, but rising. greatergy prices is a consumers for a private consumption, number is positive. part, weon the capital said that seamlessly japanese topany managers reacting invest in japan and a very bad sign for abenomics. anna: what this is mean for prime minister shinzo abe and his agenda? the second recession under abenomics, isn't it? the fourth in five years in japan. takuji okubo: indeed. has beenid, japan recession prone in the last five years. 2011 and againn in 2014-2015. i do expect the japanese government to take some countermeasure by formulat

we're with anna's and their beautiful daughterdannielynn nine years after anna's death. >> she doesn'ther mom and that's hard. >> ahead. aging is n jus abt wrkles ur sn cod belosi vole. vitaft vume ller from'ore wi hyaloniccid. chee areulle wrines, ooth. i n sethe fferce herend he. vitaft vume ller om lreal thers a ory hindy sk. mynly keup ue mch. only te mah ha l'eal'techlogy to matchour in'sniqu ne a undtone 100%uaraeed. ski mytory myrue tch. from'ore. we've got some new options that might interest you.in a while, like adult dental coverage. great news for you. and your sweet tooth. to find free local, in-person help visit coveredca.com find out if you could get help paying for health insurance with just your age, income, zip code, and the number of people in your household. information you probably know off the top of your head. enroll by december 15th to be covered by january 1st >> that's britney, blue extensions and all doing a toxic dance on jane the virgin. ♪ >> every single one of the music videos like 72 times over the past three days so i'm learning everything. >> gina rodri

annex: -- anna: thank you.he world's biggest social media company posted better-than-expected figures. caroline hyde is in dublin. caroline, give us the figures. you have sales gaining some 41%. equaling $4.5 billion. that beat analyst estimates. you have profit driving higher. interestingly though, the users per month, still managing to increase their reach in terms of who is actually accessing facebook. 14% growth in users per month. per day -- get this, a third of all of those, more than two thirds are accessing it per day. that is more than one billion people around the world turning on their facebook everyday. think therefore, of the marketing power that they can offer companies. they can target one billion individuals around the world for your company. this is why they are able to charge more. they have more videos. that is more lucrative in terms of bang for the buck. you're getting the likes of instagram adding 400 million users. many of them are already facebook users. it is a different way of targetin

♪ anna: i am anna edwards.

we're with anna's ex and their beautiful daughter danniel nine years after anna's death. >> she doesn'ther mom and that' >> ahead. >> that's britney, blue extensions and all doing a toxic dance on jane the virgin. ♪ >> every single one of the music videos like 72 times over the past three days so i'm learning everything. >> gina rodriguez gets her fan girl on. britney guest stars on the episode. news she leaked at the emmys. >> you're going to get a moment. it's going to be a moment too. it's going to change my memories of life forever. >> but you know there has to be a twist when it comes to jane. >> you guessed it. that did not happen. here's what happened. >> she is such a fan and shows you so much love and i'm so glad to be part of the family. >> so that dream came true at least. britney will turn 34 on december 2nd which means she wasn't even born yet when e.t. first hit the air because we are celebrating our 35th season covering the biggest entertainment stories. 35 years. >> and one of the biggest stories we ever covered has been the life and death saga of anna nicole smith. her

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anna: thank you very much.k about the other big stories, this strengthening of the dollar. u.s. tightening is a big deal for investors, who are expecting a rate hike in december. that tension now goes beyond that. we have the fed minutes coming up. what will the path of tightening ultimately look like, and will they signal that, and how accurately will it be received? futures indicates that the funds rate will reach around 0.7% by december, 2016. it is a bit vague. anna: let's bring in the cio at investment management. good to see you. in minutes today will focus people's attention back on where the fed goes, in the markets are increasingly expecting an increase of interest in december. but the question then turns to how quickly do rates go up after that? that seems to be the subject of much debate. >> that is the question we want to be addressing. that is the question that, for me, is about normality, the economy returning to normal, not leading economic growth through monetary policy. i think that does become

anna: thank you very much.uy: french president francois hollande heads to russia to enlist vladimir putin, a task made more complicated on tuesday. it comes after the french president asked angela merkel to step up germany's commitment to the cause. ryan chilcote is in moscow. hans nichols is in berlin. things have changed cents francois hollande first changed his trip. ryan: this is going to be tricky. look at russia's relationship with turkey, the spat only growth. russia limiting imports into russia. this is coming from the russian worthper about $1 billion of food was imported from turkey into russia just the first 10 months of the year. that looks like it will get stuck in customs, if it is allowed to enter russia at all. car parts from turkey may also come under scrutiny, and not be allowed in. when it comes to the food, we saw a russia do a similar thing in response that sanctions. it was a counter sanction to the eu food imports and when they osed sanctions against russia. the foreign minister said he w

anna: what a difference a day makes. in the u.k., david cameron has announced an extra 2 billion pounds will be spent on special forces to fight terrorism. europeansecretary says countries must work together to tackle the terror threat. >> it is imperative that europe pulls together to defeat this thread. france is one of our oldest allies and we work with them closely on matters of national security and counterterrorism. i spoke to my french counterpart to offer our deepest condolences to france and to make clear that the u.k. stands ready to provide any additional support and assistance. anna: let's bring kristin scholz into the conversation. rest ofs us for the this hour. great to have you on the program. give us some context around what we saw friday and how this is impacting the global story. couldlieve that if this have a much more material impact on any change in european and u.s. strategy. at this time, it is different. we saw a show of solidarity, but not much change in western policy in terms of is policy or to

legacy of anna. many wondered if she would be damaged by anna's alcohol and drug usel but we can ll you the fourth grader is an excellent student.. and like any regular little girl, loves playing games with her dad like "star wars." >> victory! >> you kind of look like me. >> tell me aboutit. >> what are your favorite colors? >> blue and purple. >> favorite things to do? >> minecraft. >> what do you like to build in minecraft? >> cruise ships. >> where's'sour favoriteteplace to go? >>>>o the bahamas. >> the bahamas was the beginning of the end for anna thick coal. three days after she was born, anna's son daniel died from a lethal combination of drugs. anna shared her heartbreak candidly with "e.t.'s" mark steines. >> what's the first thing you do remember, hearing the news that daniel had died? >> [ inaudible ]. >> he was her hope and we watched her grow. >> say mommy. >> like a model. >> mommy's right here. she used to rock you right here. until you fell asleep. >> we go back all the time. we go to

anna: indeed, and the conversations in vienna. thank you very much. nobody can predict how markets will react to terrorist activity , of course, but history shows movements are often sharp but short-lived. nejra cehic has been taking a closer look. sharp and short-lived is exactly how we can describe some of the market reactions to pass the tax. let me take you back to september 11, 2001. after that attack, we saw the s&p 500 fall 12% in five days, the most since the aftermath of the 1987 crash, but u.s. stocks recover their losses by the next month by october 11. looking at barley, october through thousand two -- looking 2002, hitting a low, but by the end of the year, it ended up a .4%. if we look at madrid march 2004 come on the day of the bombings, the ibex 35 index fell the most since the previous november. in the next three days, it reached its lowest level of the year, but it rebounded by the beginning of april. finally, looking at the bombings in london in 2005, the ftse 100 fell the most in a year, but it recovered its losses the next day. th

let's get to anna. she is standing by. chuka umunna. anna, take it away. anna: thanks very much. get straight to our guest, mr. chuka umunna, former shadow business secretary. thanks for joining us. let's talk a little bit about the big picture here. we are wondering whether george osborne is going to step away from this commitment to create a 10 billion pounds surplus by 2020. is that going to be one of the big focuses? mr. umunna: that will be a focus. we've got a situation in the u.k. where the public have been offered this ridiculous choice between, if i was to compare it, taking a shower in scalding hot water or in ice cold water. you've got george osborne saying that any deviation from his plan would lead to the u.k. economy becoming like greece, and you have some commentators in this country saying we don't need to do anything. of course the truth is, that's and absurd proposition. he's got to strike a balance between fiscal responsibility and ensuring that we protect public services, we don't hit the vulnerable, and we don't attackingault of measures like investment in r&

anna edwards at cbi.ring you a little more detail on the financial stability board, which mark carney has -- we will hear a lot more about this. this is for the biggest banks, too big to fail banks. aside --sk assets set 16% of the risk assets set aside. it was at 6% initially and it is now up to 6.75%. just reaffirming, defining what it is that the global banks that are too big to fail need to have set aside in terms of capital. up next, sales failed to take off at the dubai air show. we are down on the ground. ♪ manus: this is "on the move." let's get straight out to dubai, where the air shows taking place. insiders are gathering for the boeing day as airbus and sink the orders from the major persian gulf carriers. let's get straight to elliott gotkine. elliott? elliott: good morning. i am pleased to say that i am joined by the senior vice president at boeing commercial. two years ago, it was manic. record for airbus, but it is a breath this time. >> it is great to be here. always great to be here with

jason r: anna died of a heroin overdose in april 2014. she's now memorialized along a clive greenbelt trail bench. with the hope of telling her story. a story carla richards has now heard. teachers, and it's in our suburbs. jason r: over and over again. >> it is a huge epidemic, it is so scary because it is so cheap, and they deliver it to your doorstep. jason r: carla's goal now to dispel the notion. >> it's not a backstreet alley drug. jason r: recently, anna's memorial was noticed by a complete stranger -- >> i stopped to take a break at this bench. jason r: writing a post garnering hundreds of likes. >> i was curious, so i googled her name. jason r: a process carla hopes continues on. >> my hopes and dreams for anna is that she will be able to save lives. jason r: jason rantala, kcci 8 news, iowa's news leader, kevin: carla has since formed anna's warriors to spread awareness of heroin's impact on the suburbs. she says several of anna's high school friends have come to her about getting into rehab for the drug. she now keeps in touch

let's go straight to anna edwards, who was at the event. who was your guest? anna: thanks.are waiting to hear from david cameron, 15 minutes or so from now. we can moderate our expectations about how much detail we will hear. this week he writes to the president to set out on paper what it is that the u.k. wants to see from its renegotiations with europe. even now, they could be broadbrush themes we will cure about rather than really specific requirements that david cameron could meet or fail to achieve. we will hear from david cameron later, possibly trying to give some broader context of this very business audience here at the cbi. we have here trying to work out what business really wants to hear from the politicians about brexit and the broader u.k. economy story. let's talk to a business with a lot to say, the brewery business. and he would joins us. great to -- and hy wood joins us. great to see you. what does it mean to a business the size of your stash what does brexit mean to you? >> along with two or three other things, it is the big issue of our time. recentlye h

just like a little miniature anna nicole running around. lynn is the living legacy of anna nicole. many wondered if she would be damaged by anna's alcohol and drug use. she is an excellent student and loves playing games with her dad, like star wars. >> could you have looked like me and that would be bad. >> tell me about it. >> what are your favorite colors? >> blue and purple. >> what are your favorite things to do? >> mine craft. mine craft? >> cruise ships. >> where is your favorite place to go? >> the bahamas. >> throw days after dannie lynn was born, anna nicole's son, did notty dan died danny died from an everdose of drugs. >> what is the first thing you remember. and when you talk about it, daniel's dead. >> dannie lynn was anna's hope and we watched her grow. >> say mommy's love. say mommy's love. see how long she's gotten. like a model. >> mommy is right here. she used to rock you right here. >> we go back all the time. good to the grave. and we visit and i tell did notty lynn stories about her mom. i don't sugar coat it. there are things there that your mom did. make her

richards hopes it will help spread anna's story. >> my hopes and dreams for anna is that she will be able to save lives, just by spreading the word. stacey: carla has since formed anna's warriors to spread awareness of heroin's impact on the suburbs. she says several of anna's high school friends have come to her about getting into rehab for the drug. kevin: the gershwin song "a foggy day in london town" says the town had me low and had me down. that wasn't just a song today. in foggy london town where conditions causing tons of flight delays and cancellations. visibility fell to just about 300 feet near heathrow airport where more than 100 flights were canceled. the ripple effect being felt all across europe today. here in central iowa record high , temperatures. and if someone would've suggested you could walk around say, grays lake in shirtsleeves and shorts in november, you might've gotten some strange looks but that's what many des , moines-iacs were doin tonight. they'll probably be doing it tomorrow and tomorrow night? kurtis: normal highs 55. it is after 10:00 at night. well

ben: i get confused, elsa and anna. anna: and that is not the blonde. ben: she should because you are the blonde.

anna: thank you for joining us. guy: we will be back with anna later.gest any world's manager says the selloff has room to run. where is rock-bottom? see you in a moment. ♪ guy: 6:30 in london. let me get you the bloomberg first word news. reporter: president obama and nato have called for a de-escalation of tensions between turkey and russia. that is after the downing of a russian fighter jet, threatened to undermine efforts from a united front against the islamic state. president putin has called the incident a stab in the bank -- back. tunisia has declared a state of emergency after a bus carrying president shall guards was struck by a bomb in the capital. 17 more were injured in what is thought to have been a suicide attack. an overnight curfew has also been imposed. prosecutors in paris say the alleged ring letter -- ringleader of attacks had planned to blow himself up days later. the attack was land in the business district. he was killed during a police raid on the morning of the 18th. and thee, schools subway system in brussels are reopened toda

i guess with the music and all, t was too much for anna. but when i heard about joseph's visit to the grocery store, i egan to realize that sermons take a while to sink in. it seems he ran smack into the old stove league, the most exclusive club in america. in another place where the boys carveout public opinion. everyone went right on doing what he was doing. and joseph felt at first like no one knew he was there. but that wasn't true. because the minute his back was turned, they looked up, curious s kittens. nd joseph knew it. i have given a lot of thought to that day. i'm sure the boys were just a self-conscious as he was. the trouble was, no one knew ow to begin. how to make the first move. so, i realized i would have to ake the first move myself. take people by the arm and lead them together. peter, one of the refugees, had been a printer of fine books back in austria. so, i took him out to the press o meet jim archer. i knew jim could understand the old man's desire to get back to his craft. it wasn't hard to tell that he had been awa

. >> jen is mom to a joyful anna. but when anna gets sick, they can't find the cause. >> mommy? >> i'm coming. >> mommy, it hurts. >> when anna got sick, i just couldn't understand it. why was this loving little girl going through this? there is something wro our little girl. >> you need to be calm. >> i'm not leaving this hospital until i know what's wrong with my daughter. >> there is no cure for anna's consideration. >> finally, diagnosed with a rare disorder, more tragedy strikes when she falls from an old tree. >> anna! >> the true story is based on the best-selling book by christy christy believes letter daughter went to heaven after falling and was miraculously cured of her disorder. >> so you're telling me that when this baby girl fell 30 feet she hit her head just right and it didn't kill her and didn't paralyze her. it healed her. >> yes. >> that's impossible. >> queen latifah plays a woman that helps the family in the film which explores faith, belief, and miracle recovery. >> he told me i'd be fine. >> who told you you'd be fine? >> the real life girl anna bell beam

anna's daughter was finally rescued. the doctor concluded she was a severely battered child and could have died from blood loss. >> they almost killed her. >> reporter: the county refuses to discuss any changes in its response to abuse reports or how the agency screens foster homes. how quickly would you like your abuse reports to be resolved? if a social work wither gets a complaint about abuse, what are they supposed to do. >> we can set up some time to talk. >> later the director declined to talk. laura is the director of the department of children and family services. she too declined any information. >> why d do you think they won't answer questions about the audit and what they have done to improve since that time. >> i can't answer for others. i will certainly ask those questions. >> do you trust social services? >> no. >> anna is now suing santa clara county. she's sharing her story because she fears other children maybe suffering from a system that ignores reports of abuse. for her daughter it was almost too lat

. >> reporter: we're calling her anna to protect her identity. she lost custody of her children in 2013 after her father was accused of physically abusing one of the children. she says and police records confirm the little girl suffered severe abuse in her new foster home. bitten, burned and beaten, all of it captured in photographs taken by anna. >> more than 100 pictures. >> you had more than 100 photos? >> yes. >> reporter: anna says for months reports of abuse were unreported, and when she tried to show these pictures to the agency worker, she did nothing. >> what did she do? >> she just turned around, showed me her hands, she didn't want to see it. i can't believe they didn't help her. >> reporter: anna's experience provides a rare view into serious problems at the santa clara department of social services. this audit completed two years ago revealed that the department's quote, failure to answer more than 7,000 calls annually resulted in abused and neglected children remaining in dangerous homes. the audit also found quote, workers directly