maryana zhukova, yuri lebedev, anna ryabova, channel one.ceive compensation, we come on vacation with a voucher, and there is a surprise, the room is not at all the same as the one we booked, the responsibility in such situations is the natural operators, he is an intermediary. between the hotel and the tourist, is responsible for the provision and quality of services, it is important that all of them, the star rating of the hotel, type of food, room category, view, availability of air conditioning, are specified in the contract. in case the hotel does not correspond to the information described in your voucher or in the agreement with the travel agent tour operator, you need to record the facts of violation and failure to fulfill obligations, that is, take a photo or video, contact first of all a representative of the tour operator or... but according to the law, if the holiday conditions do not comply with the contract, you can always request compensation , write a claim to the tour operator, ideally immediately in fact by email. you have