so, colleagues, the reason why i really wanted to recognize miss anne cronenberg, the executive director of the department of emergency management, because it's an important time in her life, this marks the occasion of her retirement. after 40 years of public service, anne will be retiring from d.e.m. on august 10th. starting in 1997, anne served as department of public health deputy director for public health emergency preparedness, responsible for disaster preparedness and planning for emergency medical services. and after 15 years, with san francisco department of public health, in january of 2011 became the executive director of the department of emergency management. and during her time as the e.d. of, i'm going to step into city jargon, she directed upgrades to the 911 dispatch center and also executed major hiring initiatives to increase the 911 dispatchers. anne has also secured funding for city-wide emergency operation watch center. and this center will enhance san francisco's ability to gather situational awareness of evolving incidents and address immediate needs of the commun