the program day to day administrative staff, angela [speaker not understood] excuse me, sorry annette randolph, [speaker not understood] and taking the full bore of the electronic process and working every day with san franciscans and the installation community to keep the program moving forward. we have a goal of processing our reservation letters in this program of 30 days and payments in 45. during that phase of the program where we had some backlog to work through, we were not hitting our goal -- our goal for reservation letters, but we are at this time. we were not hitting our goal for payments. we're currently processing payments at approximately 60 days instead of the 45, but as the electronic process moves forward and we reconcile the paper process with the electronic one going through that transition, we expect to return to the 45-day payment. >> when do you expect that to happen, electronic signatures? do you have a time frame on that? >> we don't have a time frame on electronic signatures. that's something that we've been advised by the city attorney's office. we can't move towards