my name is annette williams. i'm the manager of accessible services. let me just get to the main slide here. i really appreciate you having me. and i wanted to give you an update on the services that we provide, both now during covid and in terms of our whole suite of services. as you know, at this point muni is only really for essential trips. and for those who don't have other transportation options. we're very concerned about the safety of muni customers and operators. and that we're retaining social distance on the system. so that has also resulted in some reductions to service, which i'll talk about in just a minute. as you're probably aware, most people are now boarding at the rear door. but it's very important for seniors and people with disabilities, who need the lift or the kneeler, to be welcomed and innovated in the front door. and so that's very important to us and that's a big part of making sure that access is continuing at the front door of the system. we're also making sure that on the vehicle, as i mentioned, that there's physical dist

my name is annette williams. i'm the manager of accessible services. let me just get to the main slide here. i really appreciate you having me. and i wanted to give you an update on the services that we provide, both now during covid and in terms of our whole suite of services. as you know, at this point muni is only really for essential trips. and for those who don't have other transportation options. we're very concerned about the safety of muni customers and operators. and that we're retaining social distance on the system. so that has also resulted in some reductions to service, which i'll talk about in just a minute. as you're probably aware, most people are now boarding at the rear door. but it's very important for seniors and people with disabilities, who need the lift or the kneeler, to be welcomed and innovated in the front door. and so that's very important to us and that's a big part of making sure that access is continuing at the front door of the system. we're also making sure that on the vehicle, as i mentioned, that there's physical dist