it's been seven years since annie barber woke up to flames consuming her neighborhood in santa rosa. >> and about 215, 220 in the morning, i got a nixle that said fire jumped 101 heading to coffey park. >> evacuate immediately. coffey park was leveled. a different site today. this represents the resilience and unity of this community. annie, like many here, made it her mission to help other wildfire survivors. >> everybody in the neighborhood wants to pay it forward in some respect because they know how traumatic this is. >> and he began to volunteer for the nonprofit united policyholders, and now is a coordinator who's deployed to fire zones throughout the country without insurance can't recover, guiding many through the hardest moments of their lives, starting with what to do about your mortgage. >> we recommend that they call their mortgage company, and they ask them if they could please open an escrow account so that money from the dwelling portion of the insurance will be coming in. you'll sign it, you'll send it to your mortgage company. they will open up an escrow account for

one of them is annie barber, who has used her experience to help other survivors with their insurance claims. it's been seven years since annie barber woke up to flames consuming her neighborhood in santa rosa, and about 215, 220 in the morning, i got a nixle that said fire jumped 101 heading to coffey park. >> evacuate immediately. >> coffey park was leveled. a different site today. this represents the resilience and unity of this community. annie, like many here, made it her mission to help other wildfire survivors. >> everybody in the neighborhood wants to pay it forward in some respect because they know how traumatic this is. >> annie began to volunteer for the nonprofit united policyholders, and now is a coordinator who's deployed to fire zones throughout the country without insurance. can't recover, guiding many through the hardest moments of their lives, starting with what to do about your mortgage. >> we recommend that they call their mortgage company, and they ask them if they could please open an escrow account so that money from the dwelling portion of the insurance will be