kasprzak. though when veronica first met annie, she wasn't a kasprzak at all. she wasn't even her daughter. she was a client, just 7 years old, with a rough childhood. >> she'd been through some abuse, and she had a hard time trusting other people. >> reporter: back in 2005, veronica was a case worker for utah's division of children and family services. her job was to find homes for kids who no longer had one. annie was one of those kids. >> annie has kind of a larger-than-life personality. whatever annie does, she never did small. if there was something she liked, she loved it and she was huge. if there was something she didn't like, it was big. and there was no question about it. >> reporter: drama came with it, huh? >> oh, yes, oh, yes. >> reporter: veronica tried for years to find annie a stable home. but after annie had been flung back to the state nine times, veronica, young, naive and stubborn, made a surprising decision to adopt annie. did your superiors tell you, you know, we don't do that, veronica? >> oh, yes. >> reporter: don't cross that line. you have a professional relationsh