i'm anthony crescenti , senior general manager for sunset scavenger, and i'm going to discuss some of initial results of the operational additions that were made as part of the rate order for abandoned materials collection. a new zone was added beginning october 1st to support street cleanliness, bringing the total number of dedicated zones covering the city to six. with this additional resource, we have seen a 20% increase in the amount of tonnage collected from the streets when comparing q1 of fiscal year 23 to q1 of 24. in addition, the resource has allowed all zones to drive city streets proactively collecting material, and this has resulted in a 10% reduction in complaint calls into the 311 center for abandoned material. sla response time compliance has also improved 62% year over year, moving up to 82, and preliminary q2 numbers are showing continued improvement towards 100. also added were two abandoned cardboard sweep routes covering corridors throughout the city. during the three months, the two new routes were moved, over 200 tons of cardboard. overall, the new zone and card