criticisms from both sides have continued to come in with peter noble e—mailing... ..whereas anthony painterivided on that with ann best asking... ..but andrew gold wrote... well, plenty to discuss there with gavin allen, the bbc‘s head of news output whojoins me now. gavin, let's start with operations. so, you're in the newsroom instead of in the studio with me, one of the obvious changes put in because of covid. could you sum up some of the other key ones in how you are gathering and putting out news? well, it's been an absolutely transformative time for us in bbc news and bbc general and of course, the uk and beyond. so, everything has changed. from the programmes we put on—air — that we've had to take some off, we've had to streamline others, we've had to merge some output. obviously, we've put into place a lot of safety measures for our own staff, and there's been a huge amount of stresses and strains that we've had to overcome. the staff have been amazing, i would say, both on—air and off—air in terms of creatively working from home. but i also pay tribute to the audiences who have com