when kisha clemencia and queen anunay joined the department, there were 1500 firefighters and just 35later, these two women have risen through the ranks and helped change the face of the city's finest public servants. every year, firefighters in the nation's capital protect some 700,000 residents. and more than 20 million visitors from around the world. >> when we show up, it's your worst day, and it's our responsibility to help you out on your worst day. >> battalion fire chiefs queen anunay and kisha clemencia say the job is tough on anyone. >> you have to have the spirit of giving. you can't have never run, never competed in sports. this is what you would call a professional athlete. >> you have to be physically strong and mentally strong. >> absolutely. you're going to see things that's going to be devastating to you, that's going to last in your memory forever. it's how you deal with that. >> everyone doesn't fly airplanes. not everybody is going to run into burning buildings. >> for women, there are other challenges. >> a man can walk in a firehouse for the first time and they w