here is how we do it one case at a time, arlen fernandez helped out segundo in san francisco. he had mistakenly made a $725 purchase using an app. he tried to get a refund but couldn't, so he contacted telemundo 48 and he got all his money back. over at "nbc bay area responds," we recently spoke up for amy in san francisco. she told us her delivery service account was hacked and thieves had racked up $84, sending food to a hotel in minnesota. amy reported the hack, but said the delivery company wasn't responding, so we made contact, and then amy got her $84 back. maybe we can help you, too. our responds and responde tip lines are available 24/7, for english call 888-996-tips, spanish 844-408-4848. >> all right, that was chris chmura for us. >>> a san jose family is unt cou counting their blessings because their young daughter received a new kidney. you'd never guess 4-year-old penelope suffered from a lethal liver disease. she was placed on a liver transplant wait list and her family was told to expect a long wait, but amazingly, a liver became available in a week. >> very sho

consumer investigator arlen fernandez was able to help out anita. she had a problem with a medical supply company. arlen straightened it out and got anita her $1899. on the nbc bay area responds side, we were able to help out melissa in redwood city. she had a $1406 dispute with a travel business. our team stepped in and the company paid melissa her 1400 bucks. together we have now recovered for viewers like you more than $2.3 million. we would love to add to that total, so please give us a call with your consumer problems in either language. in english, 888-996-tips. or spanish, 444-408-4808. >>> all the rain we have dealt with in the last couple weeks and days, today is our treat. >> yes, today is our chance to dry out and enjoy the nice, dry weather. we'll see the rain coming back by the end of the weekend, which i think is pretty good timing, considering it won't really affect your weekend plans. so if you're going out to christmas in the park in downtown san jose, looking good. look at all of that sunshine. we're also seeing some sun if you want

telemundo responde, consumer investigator arlen fernandez was able to help out anita. she had a problem with a medical ply company. arlen got anita her $1,899. on the "nbc bay area responds" side, we were able to help out melissa in redwood city. she had a $1,406 dispute with a travel business. our team stepped in and the company paid melissa her 1400 bucks. together telemundo 48 and nbc bay area recovered for viewers like you more than $2.3 million. we would love to add to that total, so please, give us a call with your consumer problems in either language. in english it's 888-996-tips, or in spanish 844-408-4848. have a great weekend. >> thank you, chris. today marks the 77th anniversary of the surprise attack on pearl harbor in hawaii. more than 2,400 servicemembers and civilians were killed. several remembrance events are being held across the bay area. this afternoon a candlelight event will be held at the cal state east bay campus in concord, lit at 5:00 this evening and stay lit all night long. this morning a commemoration event will be held at the "uss hornet" m

over at telemundo, customer investigator arlen fernandez just helped out segundo in san francisco. she made a mistaken purchase, and got all her money back. over at nbc bay area responds, we recently spoke up for amy in san francisco. she told us her delivery service account was hacked, and thieves had racked up $84, sending food to a hotel in minnesota. amy reported the hack, but said the delivery company wasn't responding, so we made contact. and then amy got her $84 back. maybe we can help you, too. our responds tip lines are available 24/8. english, 888-996-tips. spanish, 844-408-4888. >>> now we look at our weather for the last weekend of the year. >> a lot of people going to parties and have big plans for the weekend. we've got some very nice weather that shouldn't interrupt any of your plans. although you might have to make some adjustments, because it will be quite chilly. here's a live look outside in fremont. the clear blue skies and notice the flag over here in the corner of the screen. it is still flapping furiously in those winds that have been whipping up and at times

over at telemundo, consumer investigator arlen fernandez helped out segundo in san francisco.had mistakenly made a $725 purchase using an app. he tried to get a refund but couldn't, so he contacted telemundo 48 and he got all his money back. over at "nbc bay area responds," we recently spoke up for amy in san francisco. she told us her delivery service account was hacked and thieves had racked up $84, sending food to a hotel in minnesota. amy reported the hack, but said the delivery company wasn't responding, so we made contact, and then amy got her $84 back. maybe we can help you, too. our responds and responde tip lines are available 24/7, for english call 888-996-tips, spanish 844-408-4848. >> chris, thanks. >>> check out this dash cam video of a police officer driving down the street outside of chicago, wow! out of nowhere, that train came right in front of the cruiser. the officer had to make a hard left to avoid getting hit. and you could see the rail road crossing arm never came down. luckily, no one was hurt. >>> former president and first lady barack obama and michell

fernandez was able to help out anita. she had a problem with a medical supply. can. arlen got anita her $1,899. on the "nbc bay area responds" side, we were able to help out melissa in redwood city. she had a disdispute with a travel business. together telemundo 48 and nbc bay area recovered for viewers like you more than $2.3 million. we would love to add to that total, so please, give us a call with your consumer problems in either language. in english it's 888-996-tips, or in spanish 844-408-4848. have a great weekend. >> you, too. >>> this morning, a new video is going viral for two different reasons. >> take a look. the woman being shown is kicked to the ground by an aggressive kangar kangaroo. >> wow. >> somehow she manages to keep her beer can upright, as she hits the dirt. >> it's coming! >> oh my god! >> sorry, a woman shooting video, dad holds beer upright, either way, this is a winner/winner. daniel's daughter posted this to faiceboo facebook. her dad was trying to protect his dogs near a dam in australia when it happened. we can only chuckle because he's okay. i would not want to be