in june i saw a tenant who is here today, arthur gray, who came in and wanted to get a life line telephone. so, we provide low-income telephone services for tenants. and most hotels in the area have a phone jack in the rooms. arthur's room didn't have a phone jack. typically what we do is write a letter requesting that a phone jack be installed with ample time. this was in june. arthur doesn't have a phone jack in his room so he doesn't have a right to contact a doctor. he can't call 911 if he has a crisis. and with numerous visits -- i think i've been there three or four times, i've twice been denied access to the building and twice the manager told me that, yes, at&t is on the way and they'll be here today or tomorrow. so, constantly staving off this, not seeing it as a necessity,v not seeing it as a person's right to have a phone jack. i'm here to say whatever your power is in making sure this place is habitable, these people need their habitability rights taken care of. thanks. >> thank you. * >>> good morning. my name is spayctionv. -- [speaker not understood]. i'm a tenant at the war