. >> alexa, ask dr. ai. >> i have been trained by thousands of doctors but i still don't have my medical school degree. >> the app comes from health staff, when they launched video consultations with doctors. >> hi there, i'm dr. heidi jones, family medicine. >> reporter: those doctors have answered millions of questions over the last few years to help train ai. >> people go to google alone every year and put their symptoms in the box. but google is a search engine, it's not a doctor. >> reporter: unlike a search engine, dr. app follows up with questions. >> sore throat. >> okay, you said sore throat, any other symptoms? >> no. >> reporter: it's perfect for busy parents or for seniors. >> the phone is small and hard to read, and i usually have to take off my glasses to see it. and i only type with one finger at a time so that's not very convenient. >> maria liked her experience as an early tester. there's something else happening, it's also becoming more compassionate. >> we sat here last night and we hone

. >> alexa, ask dr. ai. >> i have been trained by thousands of doctors but i still don't have my medical school degree. >> the app comes from health staff, when they launched video consultations with doctors. >> hi there, i'm dr. heidi jones, family medicine. >> reporter: those doctors have answered millions of questions over the last few years to help train ai. >> people go to google alone every year and put their symptoms in the box. but google is a search engine, it's not a doctor. >> reporter: unlike a search engine, dr. app follows up with questions. >> sore throat. >> okay, you said sore throat, any other symptoms? >> no. >> reporter: it's perfect for busy parents or for seniors. >> the phone is small and hard to read, and i usually have to take off my glasses to see it. and i only type with one finger at a time so that's not very convenient. >> maria liked her experience as an early tester. there's something else happening, it's also becoming more compassionate. >> we sat here last night and we hone