astrid holland answered that call. she left her life in salt lake city to come and work here where she'd trained. >> seeing friends and colleagues being affected by it, i f i hadt it, if not me then who >> what's bothering you? tightness? your chest? it started on monday, and you were just sitting down when it started? >> yes. >> and you have not had any fever or cough with this? >> no, but i have been taking my temperature. >> her patient was tested for covid-19 and then released. >> there's so much of the communication that we do in general is based on facial expressions and kind of trying to come up to patients, looking like this and kind of shouting to them a little bit makes that communication with patients a lot harder, i find. >> all right, thank you. >> now it's their eyes that tell us the story their faces can't. eyes that are worried. tired. and feeling their own pain. >> in one of the parts of our job is delivering bad news to patients. honestly, it's one of the more psychologically exhausting parts of the j