and was redrawn after the florida supreme court she >>> an osceola county man claimed a major call audiology assocites at toe lender kept draining his bank account long after his loan was paid off. now, he cannot even get a title for a van he owes. the new car lender has a action >> >> reporter: he claims, they owe him at least $1,000 and he can't even get the title to a car he now owns outright. >> they are not giving me an answer of how i should obtain my title. >> no answers. >> consumer usas a big lender for local new car legal dealers when customers have credit issues. since last year, action 9 tried to help 10 other consumers that complained they if not credit their accounts for payments made. lee dawkins showed us statement where he paid back more than $22,000 but still owed $20,000 on a $21,000 loan. >> into my third year, i'm not even close. >> >> reporter: they have more bbb, but it is rated a plus because it responds. since our investigation began, that i was accused in this lawsuit of illegal repossessions against men and women in the service. it settled the complaint, agreeing t

if you want to be, you know, an engineer, if you want to go into audiologying, you've got to do -- audiology, you've got to do this. if you want to become a, an informed citizen and a discertaining consumer concern discerning consumer with good tate, you've good to do these things. you've got to absorb these things. that argument doesn't go very far. >> i'd like to say one thing on the side of hope, if i may. somebody has to do it. [laughter] let us assume that college cannot solve every problem that has accumulated until then. okay. that doesn't mean that it can solve nothing, and it doesn't mean that changes in what colleges do won't help, you know? a nontrivial number of people where that means, what, thousands of people, maybe a million people over the course of years, and it's not always immediate. one of the first classes i ever taught an older student. what he's his story? well, i was a cop, and i got shot in the chest. and as i was recovering in the hospital, i thought i want to do something else with my life. so he wanted to come back to college to be a high school teacher, and he w

if you want to be an engineer or you want to go into audiology, you have to do this. if you want to become an informed citizen and a discerning consumer with good taste, you've got to do these things. you have to absorb these concepts. that argument doesn't go very far. >> what is the feeling that college cannot solve every problem that has been cumulated. that doesn't mean that it can solve nothing and it doesn't mean that changes in what colleges do won't help, a nontrivial number for that means thousands of people or may be millions over the courses of years. it's not always immediate. one of first classes i ever taught, i had an older student. it was a story. it was a cop who got shot in the chest and i was recovering from the hospital and he wanted to do something else. he wanted to come back to college to be a high school teacher. he was really paying attention, but his first go round in college had planted some of the seeds, even he hadn't been a perfect college student the first time around but there was the second time around and something the first time arou