project-based position, temp exempt and filled by someone who currently works at h.s.s., her name is ava fuday. a busy year, december is when our confirmation letters good out, i think we had about 74,000 of these letters go out. i mentioned the last meeting we scattered those over a few days so we would not have 70,000 calls on the first day. what we have noticed by comparing to 2016, what we do, we compare open enrollment in certain months to the year prior and years prior, what we have noticed is we had a decreased in bound call volume for december, even after the confirmation letters started hitting, and decreased drop in consultations, speak come in and speak to the member services and we had a significantly increased speed of answer. and then 264 fewer abandoned calls. all in all, what is that telling us, successful enrollment, so decrease in enrollment errors or problems with communications. what we look at as successful communication process by the decreased calls and confirmations. also during this time in december, this allowed us to catch up with our regular enrollment process. 40,0