the travel time availabilitier. the congestion. it's caused by thing like having too many trains on to the subway at once, having a noncommunicating trains. but the customer impact is that they're stuck between stations or a trip that is supposed to take 15 minutes and ends uptaking 20 mince or closer to 25 minutes. abthen the second path is to reduce the number of incidents, the actual major breakdowns that we're experiencing on the subway that stops things in both directions. and on there, what we're trying to do is reduce the number of incidents, but also respond better when we have them. so in our reducing of daily delays, we are focusing in several areas. where i think we made the most success in the last month and what i really wanted to call to your attention is steps we have taken to improve how we managed west portal. west portal, as you know, is where the k.l.m. all come in and out and it is also a source of tremendous pedestrian activity as well as bus and auto activity, all contributing to delays. what we've done over t