b. secretary monroe: reports of 2012 through march 31, 2011, and the adjudication for the sustained complaints in march 2012. president mazzucco: thank you, inspector, and welcome. >> good evening, president, deputy. i am fine. this evening, we will talk about recent activities first and then will go over the second report. the complaint activity in march for the occ was as follows. from march 1 to march 31, 80 cases were opened, which are 14% more cases than were opened in march 2011. we opened 70 cases then. as of march 31, 2012, the year- to-date net open 201 cases compared to 189 as of march 31, 2011. this is a 6% increase in cases open your today it over last year -- opened a year to date them last year. to wonder cases were closed. as of march 31, there were 365 pending cases just as we do as of today, the same number of pending cases, even though over 30 additional cases have been filed since then, and as of today, the 365 pending cases compares to 404 pending cases as of april 18 last year. with mediation, there were three immediate cases in march, or 4% of the case is closed. there ar