would you fly ba again? it was obviously a massive mistake but i would fly ba again.ta kes would fly ba again. everyone makes mistakes acclaimed and you have to hold your hand up and say today was a major mistake. —— everywhere makes mistake at times. when you think about the systems in place when you checkin about the systems in place when you check in and go through security and passport control and all those procedures are well organised for the safety of passengers and it is brilliant, but when it goes wrong, i just think the level of customer service and communication was terrible. i did not even know my flight had terrible. i did not even know my flight had been cancelled at any point today. any time i found out was from the bbc news website. i found out more from the bbc news website today than i did from being in the terminal and in that awful situation. that is ridiculous. not at any point that it say on any display board anywhere our flight was cancelled. even when i left the building tonight it said please wait. we were moving from gate to get and wait. we w

he added ba had taken the right step to stop all departures.assengers though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. our correspondent simon jones is at heathrow. we have heard the stories of chaos and confusion, we sought the pictures in that report, how are things where you are? not a pretty picture, what passengers who were hoping to fly with british airways today have been told to go home and the message is if you have a flightless evening do not even attempt to come to the airport because they will not be a flight. airport because they will not be a flight. passengers have complained a lot during the day about the lack of information. they got to the airport to find the flight not going, then they had trouble getting any sense of what might happen next. ba said in the afternoon zero flights before 6pm and then later no at all during this evening. what people now want is clarity and they feel they are not getting that. what we have had is the boss posting a statement on twitter in which she has apologis

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we've always flown ba, we've always been happy with ba, but now we've said no. we've always been happy with ba, i don't think we can trust them again. and back to winning ways for the former wimbledon champion petra kvitova, after surviving a knife attack last year which threatened her career. after surviving a knife attack last the victims of the manchester terror attack have been remembered in church services across the city today while thousands of runners have been taking part in the great manchester run. the organisers say they were determined it should go ahead to show the true spirit of the city. determined it should go ahead chris buckler reports. determined it should go ahead in the centre of manchester, people ran in remembrance and in defiance. holding this race in the streets just days after an attack here was in itself sending an important message. it was in itself sending an important message. it has was in itself sending an important message. it has been was in itself sending an important message. it has been an was in itself sending an important message. it has been an

for some ba customers, it's been a long, uncomfortable night.tch their plane. refreshment was being handed out by the airline in a heavily congested terminal five, but some customers were not in the holiday mood. it's just a lot of moving around, standing in lines and lack of information. i think it's just too bad that they don't know what to do i think it's just too big that they don't know what to do about it and it just seems like there's not enough people. we've been in the line for about five hours now. we've no idea how much longer we'll be here and we're getting no communication from the staff. as thousands of people wait in packed terminals, many will not get to fly today at all. dozens of flights have already been cancelled and many more will not depart as the airline struggles to reset its global network after a major power failure. for aviation insiders though, this would be a lot more than just an operational headache for ba. the passengers don't fly, the airline loses revenue from those passengers and maybe even has to refund and bo

the problem ba has its everything is now connected. 0nce ba has its everything is now connected.ss with everything else and once you ta ke with everything else and once you take one run up the ladder everything collapses. we have seen it before with other airlines and the main challenge british airways will now have is around the world with planes out of kilter and the system is not quite clear and it will take a few days to get back on its feet. a lot of passengers have been very frustrated about how it was handled. what could have been done better, if anything? from my own experience, getting drilled by you and your collea g u es getting drilled by you and your colleagues some years back, there is a degree to which bad news is never going to be taken well. everyone accepts it is difficult to communicate and you have had many reports of people complaining about not being told things directly but when the website is down and there is no way to e—mail or do that in twitter, as they have done, and the bbc is a way to communicate. my advice is to be honest, give people clarity where

he added that ba had taken the right step to stop all departures.e ba passengers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. our correspondent simonjones is at heathrow tonight. what's the news for passengers tonight and tomorrow? the big complaint from passengers during the day was a lack of information. i'm afraid that is continuing into this evening. now the company says it's working tirelessly to get the computers back up and running again. when i spoke to them a short time ago, they couldn't give me any time scale on how long that might actually take. it says overnight it's expecting long haulflights coming into london to be able to ta ke coming into london to be able to take off with a view to landing in the morning. it's hoping services will resume in the morning, but that seems a hope rather than a firm expectation. so if you are due to travel, the idea is check social media or the website, which is now back up and running, after crashing earlier. thank you very much. the g7 summit of world leaders

back to the situation with ba.uing delays the passengers at heathrow and also of course around the world. joining me by a webcam the world. joining me by a webcam the bbc‘s philip norton who have to stay in rome last night after his flight stay in rome last night after his flight back to london was cancelled. that was yesterday, but the picture now? there is a remarkable amount of calm here. the british airways check—in desks here in the rome airport, a lot of these passengers here who are checking in, i have spoken to a few, they are actually booked onto flights today. the advice from ba was to only turn up if you had a confirmed reservation. speaking to a few of these passengers, they were booked onto flights that were due to fly out today. a lot of other people are checking the status of their flights later on. i know for a fact that some people i spoke to on the flight i was due to get back to heathrow have already booked into a hotel for a second night, resigning themselves toa a second night, resigning themsel

with me isa ba they have not got there yet.ba passenger who was flying with two families to budapest today. what was your experience ? with two families to budapest today. what was your experience? our experience was quite sad. we arrived at the airport at 10am fray 1250 departure. as we arrived, we were sent a text telling is our flight would stomach was cancelled. we are travelling with four children aged 13 to ten. we had to tell them immediately that their flight was cancelled. we tried to contact ba by phone, by e—mail, and on the website. try to find ground staff, website. try to find ground staff, we have not seen anybody on the ground at all. what do you think about the way ba have handled this? it is very disappointing. we travel with ba because it is a reputable airline. it is a month we trust. they have made no effort to communicate to us unfortunately. what will you do now? we will keep the children together for another three days. we have looked at flying out to budapest, we can't find any flights at all. bia are n

ba says it's working to resolve the problem.ve reported "chaotic scenes" at heathrow airport — but the issue has affected ba flights around the world. andy moore is at heathrow. how much information is forthcoming directly from ba? it has been very slow, and a lot of those passengers in the terminal is not only here at heathrow but at gatwick and around the world have been complaining that there has been very little information from british airways. that may be because their own staff do not know what is happening, because the computers are down. it may be that the public address systems have failed in some way. certainly a lot of passages are complaining they are not being updated about the situation. what we do know is that flights on heathrow and gatwick have been cancelled until at least 6pm. passengers have been told not to come to the airport here at heathrow or gatwick. if they are flying after that, then they are being asked to check with ba and check the internet as best they can. having said that, the ba website was do

he added that ba had taken the right step to stop all departures.ngers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. let's take a look at some of the other stories making the news. venezuela has banned the importation of gas masks, helmets, and bulletproof vests, to try and stop anti—government protesters getting hold of them. the demonstrations, which have been taking place almost daily, are often met with tear gas and water cannons. half a million people have been displaced and more than 120 killed in severe floods in sri lanka. it's the worst flooding on the island for more than a decade. landslides have blocked roads and made trees fall. military boats and helicopters are struggling to rescue those trapped by floodwater. the convicted drug trafficker schapelle corby has been deported from indonesia after serving nine years in prison and three on parole. the former beauty therapist from australia was jailed for drug offences. she was released from prison in 2014, but has only now been allowed to leave afte

ba do seem to have been rather caught unawares?is is partly due to the nature of the problem. the catastrophic failure, albeit temporary, of a complex system. it does seem rather strange that the airline should be so caught unawares? it is probably to do with the nature of what happened. it a p pa re ntly the nature of what happened. it apparently affected the entire system and once you had a situation where aircraft could not be part or arrive, they were overwhelmed. many of the failures and it seems you have seen, of crowds, of baggage left u na ccou nted, have seen, of crowds, of baggage left unaccounted, is due to the system being overwhelmed by the failure. ba has been overwhelmed and it has affected gatwick and heathrow, what effect will it have on other parts of the world? heathrow, what effect will it have on other parts of the world7m appears this particular problem was limited to ba and perhaps there is something they will find out during the investigation that it is something common to other airways. the crunch point, if

we've always flown ba, we've always been happy with ba, but now we've said no. don't think we can trust them again. also in the next hour: more than 150 people are now known to have died in the storms and 2,000 homes destroyed in sri lanka's worst flooding in years. destroyed in sri lanka's all destroyed in sri lanka's the homes, shops, places worship, all the homes, shops, places of worship, everything is under water. this was one of the worst affected districts and thousands were displaced and cut off from basic services. and ferrari's sebastian vettel wins the monaco grand prix to extend his lead over lewis hamilton in the drivers‘ championship to 25 points. and — we're visting hull as britain's city of culture for 2017. that's in half an hour here on bbc news. good evening and welcome to bbc news. police investigating the manchester arena terror attack have carried out more raids on properties this evening. two searches are underway at properties in rusholme and gorton. earlier this afternoon police searched a property in moss side and made another arrest. t

so much -- ba ising it upset the apple cart. so much -- ba i sing it is not a cyber attack.s weekend? if you have lots of people arriving at airport terminals, you cannot actually get them on a plane, you create a whole lot of other... a pinch point. lots of other people standing around waiting for something to happen. my advice would be tune into radio and television to find out what the latest situation is. and also ring your travel agent, because i do not think anything will move before midnight. then you are faced with a situation that every aircraft in the fleet on a schedule is out opposition. the banks won't be where they should be, the passengers are not where they should be. —— bags are not fully should be of the planes are not where they should be. they will have to drafting new cruise, new pilots to make the schedule work. it is a major problem. i think they should come off with a better statement. as luck would have it. a major system failure, it explains, helping customers due to fly. anyone who cannot will be offered a full refund. affected call centres, websit

so, what kind of damage will this do to ba?rickland, aviation and airlines expert from jls consulting. sojohn, still so john, still thousands sojohn, still thousands of so john, still thousands of angry customers. what long—term damage could there be to ba, do you think? the airline will have two work to get the flying programme back into normality, as they are doing right 110w. normality, as they are doing right now. the baggage problem will be sold as you describe. but they are premium airline. they rely on premium airline. they rely on premium customers. these are the ones who play the most, but also they are feeling a lot of their economy seats. —— pay. they need to restore the trust in a competitive market. market competition means they have people like ryanair, snapping at their heels with cost effective fights, and premium airlines like emirates. the cost cutting me to be down slightly. they need to deliver reliability and integrity, which they want to suggest they offer. now manager wa nts to suggest they offer. now man

he explained what will be going on behind the scenes at ba.sy right now down at the main office of ba, and at the airport well. and you will have various calls over a day, with another one and probably about ten o'clock. there will be a crisis active, with everybody tried to manage the situation. 0bviously, active, with everybody tried to manage the situation. obviously, the problem that british airways has with this is that everything is now connected, these days. so once upon a time, you would phone up booking agent, you didn't have a smart phone that connected your booking plus with everything else. 0nce that connected your booking plus with everything else. once you take one rung out the latter, the whole thing collapses. we have seen before with delta airlines and others. an epic the main challenge the bridge 0wais will now have is around the world where they have plans that are out of kilter, with the system not quite there. it will take a few days get back on it. a lot of the passages have been frustrated about the way that it has been

but in corporate terms this is a huge catastrophe for ba.petent. could this not have happened to any company, given so many organisations are dependent on it systems these days? well, they are supposed to be resilient, and they are supposed to have levels of ways of dealing with it. we have heard this is a power outage problem, but i don't see how that could be. a really big company, they have been doing this for many years, how could it possibly be that a power outage can bring everything crashing down? i shouldn't use that word in aviation terms, but make the system fall apart. any kind of large it system needs huge back—up, universally power supplies... unlimited power supplies, in fact, but they need to be able to survive power outages at all of the airports, and all of those airports will have their systems because you can't have the air traffic control tower saying, sorry, we have a power failure. it's just not suitable. there are worldwide systems that will make these things work. it is extraordinary to me that a company of the statur

we saw people saying they were never going to fly ba again.o put this back onto an even keel, going forward. a man's been shot dead in a supermarket car park in county down. the victim, who was 55, was hit several times, as he got out of his car at sainsbury‘s in bangor. hundreds of shoppers were in the area. northern ireland police have launched a murder inquiry. six men who accused the late lord janner of sexually abusing them as children have abandoned their civil case. he was charged with 22 sexual offences dating back to the 1960s, but the 87—year—old was found unfit to stand trialjust days before he died in 2015. his accusers had been seeking damages from his estate. the headlines on bbc news: police investigating the suicide bombing in manchester on monday have made further arrests. 13 people are 110w made further arrests. 13 people are now in custody in connection with the attack. the conservatives and labour promised more action to minimise the future threat of terror attacks. thousands of british airways passengers have experienced a

he added that ba had taken the right step to stop all departures.ers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. earlier i spoke to mark birt. he and his wife, gail, are trying to get back home to newcastle in northern england. they're stranded at dublin airport after they were flown there from bologna in italy. the couple had to wait in a queue for hours before they boarded a flight to ireland and they still have no information from ba about what will happen next. he told us about his day from hell. we checked in as you would expect at bologna this morning at nine o'clock. we went through security. we actually boarded the plane. you go down onto a bus. on the bus, there were about three, after about 20 minutes we moved about ten metres forward, stopped, and everyone started to think "what is going on?" we were taken back into the terminal, given the transit cards, and told to "just wait here." after about two hours, we were taken back onto the bus and onto the plane and the british airways staff said we we

he added that ba had taken the right step to stop all departures.ngers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. mark birt started his day in bologna italy. he was trying to get home to newcastle and now he joins us with other ba passengers stranded in the bereavement room at dublin airport. we checked in as you would expect at bologna this morning at nine o'clock. we went through security. we actually boarded the plane. you go down onto a bus. 0n the bus, there were about three, after about 20 minutes we moved about ten metres forward, stopped, and everyone started to think "what is going on?" we were taken back into the terminal, given the transit cards, and told to "wait here." after about two hours, we were taken back onto the bus and onto the plane and the british airways staff said we weren't allowed into the terminal. that's why we couldn't know what was going on. so we had to wait here. the plane was loaded. it was hot, as you can expect, it's bologna. we sat there for about 1.5 hours. and then th

ba flights, of course., that means a return flight that is cancelled. so there are ba passengers around europe who are stranded and can't get back to heathrow. we have heard from passengers in rome who have been told they may not get back to london until tuesday. continuing problems at heathrow and reflected at other airports around europe. are we any clearer about the details of what happened? clearer about the details of what happened ? the clearer about the details of what happened? the company rejected the union suggestion it was down to outsourcing of their it activity to india and they said it is purely a power supply problem. one of the passengers said what major company with exposed infrastructure has only one power supply, and why wasn't there a back up? these questions are ones that aren't going to go away evenif ones that aren't going to go away even if this particular crisis is resolved. that is right. there are continuing problems about the source of the problem and the company said ina of the

we know that some of ba ‘s systems a re that.some of ba ‘s systems are up and running but it seems the company is not back to normal by any means. thank you, andy. police have appealed for information about the movements of the manchester bomber in the days before the attack. they've released cctv images of salman abedi shortly before the bombing which killed 22 people. meanwhile, the parents of one of the teenagers killed in the manchester attack have warned that other young people could die unless the government "opens its eyes". yesterday the family of 18—year—old georgina callander laid flowers in st anne's square in manchester, before releasing balloons in memory of their daughter, who had just won a place to study at university. in a statement they said: georgina's life was taken away after 18 short years by evil, evil men prepared to ruin lives and destroy families, for what? wish i could say that georgina is one of the last to die in this way but unless our government opens its eyes we know we are only another in a long l

faced a second day of delays and disruption following the massive computer failure which grounded all ba planes at heathrow and gatwick yesterday. we've tried desperately to contact ba by email, by phone, on their website and also trying to find ground staff, and we haven't seen anybody on the ground at all. landslides and floods in sri lanka have killed at least 150 people and the country faces the risk of more mudslides as torrential rains continue. hello and welcome to our look ahead to what the papers will be bringing us tomorrow. with me arejohn rentoul, chief political commentator at the independent, and ruth lea, economic adviser at arbuthnot banking group. tomorrow's front pages. the financial times leads on the it chaos causing misery for ba customers, but carries a photo of a rather happier—looking german chancellor at a campaign event. the male report claims of a moronic cover—up over cutting costs on computer systems. the election campaign is the main story for the telegraph. it claims thatjeremy corbyn has been denounced by members of his own party after attending a ceremony

he added ba had taken the right step to stop all departures.s though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. 0n the line is alex woodall, who is at heathrow. i ,and is , and is ineffective. -- tell us how you affected. any delay, a taxi to the gate. i am sorry, we will try to get a better phone line to you. you are breaking up badly. she has been stacked at heathrow having arrived from india. the captain came out to speak to passengers in rome. all departures cancelled from gatwick until six. i suspect you have plenty of time, unfortunately. we do not have a computer system so you do have at least an hour. it takes about an hour or so. if you want to get refreshments, we will not leave you behind. that is the latest from here in rome. these are passengers waiting for a fight due to leave at 1145 local time. even the british airways staff do not know when the systems failure will come to an end. we are being told that even when the computer system comes back online that the flights at heathrow, a huge backl

there are still big problems at terminal five, ba's there are still big problems at terminalfive, ba'sal chaos, today still be problems with congestion, long queues. and people complaining that they can't get the service they want from ba staff. bea is telling people not to turn up a all unless they are booked on a flight all unless they are booked on a flight today, but a lot of people are understandably ignoring bad advice. they are being told to bring ba, can't get in touch, being told to go on the website, they say they can't get on the website. they're coming to the airport to talk to somebody personally, to try to sort out their problem. in the luggage that was left over from yesterday, people are being told not to collect it. it will be sent on to people. but ba still getting a hammering on social media from a lot of its customers. this posted to british airways by lorna bennett, trying to get to la. she came down from glasgow by train yesterday, at london heathrow this morning. she posted a message saying, chaos at london heathrow, no one directing queues, like leaves in an hour

>> he goes, ba, ba, ba, ba, ba, ba.ughter] >> we got nicki minaj out and we asked her -- >> with all of this happening around the world, are you considering canceling any tours? >> no, because we don't operate in fear, nope. >> donald trump, melania and ivanka all went to visit the pope at the vatican. >> the pope looks so unpleased. >> what do these leaders do with all of the gifts they get? the pope gets so many gifts, he chucks them all in a room. >> i wonder what he does do with them all? >> he has an ebay profile. el popo 123.

>> he goes, ba, ba, ba, ba, ba, ba.e got nicki minaj out and we asked her -- >> with all of this happening around the world, are you considering canceling any tours? >> no, because we don't operate in fear, nope. >> donald trump, melania and ivanka all went to visit the pope at the vatican. >> the pope looks so unpleased. >> what do these leaders do with all of the gifts they get? the pope gets so many gifts, he chucks them all in a room. >> i wonder what he does do with them all? >> he has an ebay profile. el popo 123. >> tom cruise has confirmed "top gun 2" is happening.

>> he goes, ba, ba, ba, ba, ba, ba. we got nicki minaj out and we asked her -- >> with all of this happening around the world, are you considering canceling any tours? >> no, because we don't operate in fear, nope. >> donald trump, melania and ivanka all went to visit the pope at the vatican. >> the pope looks so unpleased. >> what do these leaders do with all of the gifts they get? the pope gets so many gifts, he chucks them all in a room. >> i wonder what he does do with them all? >> he has an ebay profile. el popo 123.

but my heart goes out to ba in some aspects. when a system out to ba in some aspects.ely likely that there will be discussed damaged, and that is going to be a hack of a problem to diagnose —— there will be some disks damaged. laurencejones, there will be some disks damaged. laurence jones, thank you there will be some disks damaged. laurencejones, thank you for joining us. the former military leader of panama, general manuel noriega, has died, aged 83. a former key us ally in latin america, he was forcibly removed from power by american troops in 1989. he was laterjailed in the us on drugs charges, and spent the rest of his life in custody. paul adams reports: manuel noriega was almost a caricature of a latin american strongman. a corrupt, brutal populist, favoured and then dumped by the united states. for a while, washington found him useful. he was staunchly anti—communist, happy to support pro—american forces in el salvador and nicaragua. by the time he seized power, us officials knew all about his criminal activities. despite his cia connections, manuel noriega wa

he added that ba had taken the right step to stop all departures.assengers, though, the long bank holiday weekend could be very long indeed. joe lynam, bbc news. earlier i spoke to the architect and tv presenter, george clarke, who had been at heathrow airport. i've actually just left terminal 5, i managed to get out and i'm in a cab on my way back home and i'm supposed to be in ibiza, i've got my three kids in the car, we're meant to be in ibiza sitting by the pull and enjoying half term. that was the most turbulent, badly organised days that i've ever experienced in britain andi that i've ever experienced in britain and i was quite embarrassed by it to be honest. i realised when such a major it infrastructure goes wrong, that's going to cause massive repercussions. i understand that, i get that, don't think anyone really had problems about their flights being cancelled today, that's fine, it's one of those things but the lack of communication all day. there wasn't a single tannoy announcement, not one single tannoy announcement all day in the main

ba has apologised — it's refunding and rebooking customers. let's go live to heathrow. still a lot of problems here at london heathrow. quite a few people slept in terminal five overnights, but if you were moved on from that terminal to other terminal to spend a nightmare. there are big problems this morning at terminal five, the are big problems this morning at terminalfive, the british airways terminal. this is a message sent ten minutes ago by somebody tweeting british airways, chaos at london heathrow, no one is directing queues, flight leaves in one hour and stuck in line will stop nothing moving, get more staff here. we are hearing that sort of message from a lot of people. the message from british airways to their passengers is not to turn up at the airport today unless they are booked and have a confirmed seat on a flight. that means many of the people who we re that means many of the people who were cancelled yesterday won't be able to get on a flight today, nor will they be able to get their luggage back but was stuck at the terminal. the message from ba is no

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ba made hundreds of it staff redundant recently, outsourcing their jobs to india to save money.here aren't enough experienced uk staff left to cope with the crisis. let me put this to mr cruz, if they were still ba employees, we can assure him that issue would have been resolved in minutes and the systems would be up and running. when i put it to mr cruz, he flatly denied that outsourcing had made any difference. so, totally unconnected, completely unconnected with all of those redundancies and with the outsourcing of the it systems? absolutely, yes, in this case. apart from some short—haul flights from heathrow, ba managed to fly most of its passengers today. some still can't believe how badly the airline messed up. i work in it and when they're blaming this on it problems it is basic enterprise to have a disaster recovery solution. they should have had their communications system and their booking system in different places so they can at least send us an e—mail. one estimate has put the compensation bill at around £150 million. you can't put a price on the damage to their rep

it is day three of the ba crisis. the queues no longer stretch outside the door and flights are taking off, but that doesn't mean the disruption is over, nor all the questions gone. it's just ridiculous. i know they are trying to accommodate us, but we had to call and book our own re—bookings. even though i already had a confirmed seat, i had to re—book my own seat, so it's pretty stressful. they could have done so much better. i work in it and they are blaming this on it problems. it's basic enterprise practice to have a disaster recovery solution. they should have had their communication system and their booking system in different places so they could at least send us an e—mail. just open a google mail account and send an e—mail. how hard is that? ba says it services from gatwick are back to normal, as are all long—haul flights from heathrow, but they concede that some disruption to short—haul flights, usually to continental europe, will continue today. the airline has faced mounting pressure to answer questions as

we've always flown ba, we've always been happy with ba, but now we've said no. we've always been happy

these orders to cut staff numbers, and other services in ba, came from ba's partner iag.t systems if you go ahead with the it systems if you go ahead with the it systems if you go ahead with the job cuts. however the executive said, we are in charge of the business, it is up to us to run the business, it is up to us to run the airline, and if we feel, we take the airline, and if we feel, we take the consequences for it. actually, they have failed. thank you very much. president macron of france and president macron of france and president putin of russia have said they will intensify efforts to solve they will intensify efforts to solve the conflicts in syria and ukraine. former blue peter presenterjohn noa kes former blue peter presenterjohn noakes has died at the age of 83. i'm upside down! oh! i'm sure it does me good! how's that, then? blue peter has had many presenters, butjohn noakes was special — the cheery, funny daredevil from halifax.

all of this will cost ba dear.rnative flight or a refund. under eu guidelines, you're also entitled to compensation if your flight‘s been delayed by more than three hours. it could be more than £500 if it's a long haul flight. airlines must also provide hotels, transport costs, meals and refreshments where necessary. the bill for ba could be sky—high. the financial markets will be watching closely what british airways does in the coming weeks and months in terms of evaluating the cause of a problem, how much they were able to rebuild customer confidence, and the impact it may have on long—term business because it's an airline that's been very successful at cutting costs. up until now it has been able to maintain a very good reputation for customer service. the two have to be able to work together. according to one brand expert, ba has now got its work cut out to regain the trust of customers. the impact on reputation in terms of the short and mid—term is going to be significant. people are booking, or thinking abou

the mail also leads with ba. it reports claims of computer system cost—cutting and what it calls a ‘moronic‘ cover—up. the election campaign is the telegraph's main story. it claimsjeremy corbyn attended an event ceremony in honour of a terrorist involved in the 1972 munich attack on israeli athletes. slide. the times reports that a key legal power designed to control british jihadists has been used only once. the mirror has a full—page photo of some of the 40,000 people who took part in the great manchester run. the paper calls it a ‘defiant act of solidarity‘. and a terror warning is the top story for the express. it reports on fears that libya has become a breeding ground for is plots against britain. let's start with something a bit uplifting, the front page of the daily mirror. 40,000 runners taking to the streets in manchester. ruth, you know manchester better than any of us. this speaks of the spirit of the place. we still all know and think about the people who lost their lives and their families, but the

for some ba customers, it's been a long, uncomfortable night.morning, still hoping to catch their plane. even free bottles of water at terminal 5failed to cool some people's mood. it's a lot of moving around, standing in lines and a lack of information. i think it's too big and they don't know what to do with it and it seems like there's not enough people. we've been in the line for about five hours and we have no idea how much longer we will be here and we're getting no communication from the staff. sarah booth and herfamily should be on holiday in budapest but instead she is stuck having lunch at a pub near heathrow. she was told by ba to come to the airport, only to find the flight was cancelled. high we only travelled based on the fact our fight was still running and we had been told by ba to make sure all flights were running, before we left home and we did that. you've come from? malvern in worcestershire and my sister and herfamily have come from folkestone in kent. now they're probably going on holiday in the uk instead. we had really be

and our reporter at heathrow, joe lynam, says ba faces a huge compensation bill from passengers leftrs left stranded. are obliged under europl rules they are obliged under european rules to apply compensation for even a two—hour delay and some people have been waiting for a day and a half. that could stretch to $700 and thatis half. that could stretch to $700 and that is only one leg. it can see what i mean, you can see thousands of dollars per person multiplied by who knows how many thousands of customers. financially, this is going to cost them. a report from sri lanka. this port in southern sri la nka sri lanka. this port in southern sri lanka opened in 2010 and cost more than $1 billion and was paid for with loans from china. there was only one ship here this morning and it left a little while ago. the next one does not arrive until tomorrow. compare that with these companies are the port in colombia, seeing hundreds of ships going in and out each day for top all of these has been built but barely anyone is using it. for sri lanka, the sport has become a large investment that is

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revenues at aliba ba jumped biggest recall in the auto industry. jumped 60% in the first three months of the year to $5.6 billion. but growth has been powered by a growing customer base, with more than a50 million chinese shoppers using its sights during the quarter. 0n shoppers using its sights during the quarter. on average annual spending was up by about one third. it seems investors were underwhelmed, at alibaba shares fell by more than 3% on wall street. the explosion in e—commerce is putting pressure on traditional stores around the globe, not least in america. many shops are closing down. the world's largest retailer walmart has benefited from the surge in online sales, following its bid to compete with us e—commerce giant amidon. —— amazon. 0ur reporter told me why we should take note of these numbers. it is a giant in terms of the number of people it employs and the number of people it employs and the foot rent it has in american retail. -- footprint. it is really important. it is also looked at as a bellwether of the health of the economy