bam bam and his girlfriend. thanks for watching 360. our coverage continues with cnn newsroom. >>> hello, everyone. i'm isha sesay live in los angeles. we'd like to welcome our viewers in the united states and all around the world. >> and i'm michael holmes in san juan in puerto rico where we are continuing to cover the fallout from hurricane irma. and san juan is an important place because it is a staging area in many ways. a lot of the aid going out to these devastated islands comes from here. and a lot of the evacuees are arriving here. in fact, later today, 2,000 evacuees from various places, most of them coming from st. thomas. they're going to be arriving here and going to the convention center. they're coming actually on a cruise ship which was in the region when hurricane irma came through. they've picked up 2,000. they've going to be processed through the convention center and move on hopefully to hotels or other destinations. then on saturday, another 2,000 will be coming in as well via the same cruise ship. now, those who remain in the virgin islands are pleading for help. the storm hit three of the largest islands in the group, st. croix, st. john, and st. thomas especially hard. four people, in fact, were killed. widespread damage as we've seen from the videos. cnn's sara sidner now with the latest. >> reporter: on st. john, the smallest of the three major islands and arguably most ruggedly beautiful, hurricane irma swept away life as we knew it. >> there's nothing left. >> reporter: nearly 30 square miles of island wiped out. >> i was in our sheltered hurricane called hurricane hole. there were 200 boats out there. >> wait, you were on a boat? how did you survive on a boat of all places? >> i was lucky. a lot of boats sunk. >> reporter: it took life here as well. the struggle for survival crushing. the suffering, endless. most of the inhabitants on this island lost what little they had. most have no means to rebuild without a herculean relief effort. so nothing has been left untouched here. >> just about everything has been touched. >> reporter: help is on the way, but it has taken far too long. nearly a week for it to arrive. >> a week ago today it was all going down, man. >> reporter: but relief is only trickling in here instead of flooding in. the reason for that is twofold. communications is nearly impossible here, and security is precarious. crime has shot up, residents say. a dangerous desperation has emerged as human beings try to get their needs met by any means necessary. a few miles away on another island, more tragedy. >> it's hard to get food, water, gas. it took us three hours just to get ice, and i -- the mosquitos, and i'm worried about diseases. i don't know if i can do it. >> reporter: in st. thomas, the stunning landscape that attracts tourists from around the world is decimated. >> you're hungry? i've got some water for you. >> reporter: the sheer force of sustained winds at tornadic speeds turned this island inside out in spots. there is a telltale sign that the eye wall of a category 4 or 5 has hit, and it's this. there are no leaves on the trees. with wind speeds up to 185 miles an hour, the hurricane has stripped every branch on this island bare. from st. john to st. thomas, there is no end to the destruction. right now in much of the caribbean, life is anything but paradise. sara sidner, cnn, st. john, u.s. virgin islands. >> adam is a man who is involved in that rebuilding. he is the founder of the global disaster immediate response team. adam mollet, thanks for being with us. first of all, tell us what your team has been doing today, for example. >> yes, michael. so currently we have three ongoing operations. so the biggest thing that we're doing now is there's still ongoing house to house searches with the rescue teams here as well as virginia task force one. the secondary mission that we have is beginning the resupply for the island of critical items, specifically fuel, water, and food. the military has been incredibly helpful in that regard, and we're starting to get aircraft in now that we weren't getting in days ago. the third mission that we're doing now is trying to get shelter out. so as we're talking right now, we're getting torrential rain here in st. john, and currently none of these items have been distributed. so the u.s. military, the marines and the navy were able to send in helicopters, but those items haven't been distributed. so the people that are experiencing rain right now have not yet had the ability to tarp up their houses to protect them from the elements. >> yeah. which is just the last thing they need at a moment like this. you know, you do a lot of this sort of work. when you look at what's around you there and the scale of this disaster, what sort of time frame do you think we're talking about to get back to some sort of semblance of normality? >> well, when you look at the daniel that was done here to st. john, the best way i could describe it would be similar to tack la ban, philippines. but you have the logistical challenges of the island being much smaller. there's no way to bring things in via bridges or other things. it requires strategic airlift and ships to come in. i think there's going to be a significant rebuilding process that will probably take at least several years for them to get back to some semblance of normalcy. >> several years. that's extraordinary, isn't it? what's your sense of the mood on the island given all that has happened? >> well, one good thing is the community here has been incredibly resilient. there were some immediate logistics challenges because of jose potentially looping back around and hitting here, which delayed some of the initial aid coming from fema and the military for safety issues, which forced the community and a lot of the local businesses to come together, siphon fuel out of empty vehicles, bring food from abandoned restaurants, and provide initial aid for the first three days until others could come on and begin distributing the standard mres and other items. so the community here is really strong. i'm confident that they'll be able to bounce back. but right now they're still nervous because there's still people that are missing. >> you know, adam, i've got to ask you too, you know, it's almost a clean slate in some ways. going forward, what sort of things -- what sort of lessons can be learned to rebuild in a different way perhaps? i mean have you seen anything that would make you say, well, we could do this? we could build that differently. we could have shelters. we need a better communications infrastructure. what sort of things can be done to make the next hurricane less of an impact? >> certainly. there are a few things that are already being looked at, primarily through fema and also by tema, which is the lead here. that's the virgin island territory management agency. some of the things they've already identified is in the future, trying to see if they can put power lines and key communication infrastructure underground to avoid the catastrophic loss that we've had here because virtually all power lines will have to be replaced because they're currently not usable. the other thing is having some sort of satellite system. for the first three days we were here, our ngo was the only way to communicate via the satellite terminal we had, which made it very difficult for them to get out details of what was happening on the ground. >> you're doing great work, adam. difficult situation for you, and of course the people on st. john's and indeed on the islands throughout this region. appreciate it. thanks so much, adam marlatt. isha, let's send it back to you for the moment. >> michael, many thanks for that. >>> more than 3 million customers across florida are still without power, and probably will be for the immediate future. but if is really hot in florida, even in september. without electricity, there's no air-conditioning, and that has now become a deadly problem. eight residents at a nursing home near miami died in the stifling heat. cnn's miguel marquez has more details. >> reporter: a criminal investigation is now under way into the deaths of elderly residents at this hollywood, florida, nursing home. they died after the facility faced power failures in the wake of hurricane irma. >> they did have apparently a generator, but whatever was running by that generator apparently the main air-conditioning units for this facility that would take care of the second floor apparently were out of commission. >> the electricity was on and the air conditioner was on when you left last night? >> not the -- >> but from the generator? >> right. the surviving residents from the rehabilitation center have been evacuated to memorial regional hospital which is adjacent to the nursing home. tonight, about a dozen of them are in critical condition. dr. randy katz is head of the emergency care unit at memorial. he says at least 50 of his employees ran to the nursing home after being called for help. >> the secene was chaotic when arrived. we had at least 115 patients we were trying to evacuate and bring them to safety. >> reporter: this woman's mother is a patient in the nursing home. >> were you in there this week? >> yesterday. >> what was the temperature? >> 110 or more. >> reporter: millions of floridians are still without power and with temperatures in the 90s, the health risk significant. 30,000 employees are on the ground working with state and local officials. while most of the state is dealing with downed trees and damaged buildings, in the keys the situation is more grave. the coast guard has made more than 100 rescues. >> we're getting food. we're getting water. we're reconstituting the port of key west, but it's going to take a little time. >> reporter: eight people are dead, another 12 in critical condition. the death toll could rise. the state has shut down the rehabilitation center here, and that criminal investigation is continuing. miguel marquez, cnn, hollywood, florida. >> with a criminal investigation into those deaths under way, the facility in question and its owners could face serious legal jeopardy. joining us with her expertise is cnn legal analyst areva martin. so let's break this down. sweltering heat, frail and elderly patients. >> yes. >> and then we hear death apparently due to that heat. >> yeah. >> so death which could have been avoided and begs the question is this -- does this meet the legal definition of negligence? >> i think what's so disturbing about this story is that this nursing home has a history, a history of violations under florida law for not having in place that which is required to care for this very vulnerable population. and now we're learning that on sunday, apparently, their air-conditioning unit went out, and we don't know what happened between sunday and wednesday. what we do know is that those individuals were not removed from that facility, were not taken to that hospital, which was like so close. you know, just feet or, you know, less than a mile away from that rehabilitation center. and why wasn't that done? >> yeah. >> why weren't there precautions in place? we should expect the nursing home to say that this was an act of god, that this was a natural disaster, that they had no control over the loss of power. but i'm not sure that argument is going to resonate. >> all right. to that part, let's read some of the statement put out by the center, the rehabilitation center. while our center did not lose power during the storm, it do lose one transformer that powers the air-conditioning unit. the center immediately contacted florida power and light and continued to follow up with them for status update on when repairs would be made. outreach was also made to local emergency officials and first responders in compliance with state regulations, the center did have a generation on standby in the event it would be needed to power life safetisoy systems. the center -- nursing home residents to be evacuated if it gets too hot in inside. let's put up what the regulations look like so people can see clearly what it says there in florida. nursing homes are required to keep temperatures between 71 and 81 degrees. this is according to the florida agency for health care administration. that rule, areva, applies to nursing homes certified for the first time after october 1990. but facilities even before that time still must maintain safe and comfortable temperature levels. so, i mean, when you see the statement, we know the guidance. i mean it sounds like they're trying to shift blame. >> finger pointing. they're saying, we made a call to the department of water and power. we made repeated calls. those calls went unanswered. but, geagain, that begs the question. you're in the business of caring for vulnerable populations. what backup systems do you have in place? even though this is a natural disaster, we had government officials coming out days in advance after hurricane harvey, talking about irma and talking about the damage it was going to do in florida and warning people, residents throughout florida, to evacuate, to take precautionary measures. and we don't have any evidence to date that this rehabilitation center heeded those warnings and took those measures. >> well, the statement does mention florida power and light, so i must ask you just so you can clear up for us. do they have any liability here, bearing in mind the nursing home says they reached out to them multiple times? >> you know, we're going to see if this -- we should expect to have wrongful death lawsuits filed, civil lawsuits filed concurrent with this criminal investigation that's happening, and those facts will come out. were those calls actually placed? what happened at the utilities company with respect to any of those calls? but i don't think they can shift the blame to the utilities company and say, we made a phone call and nothing was done. again, they have the ultimate responsibility to care for this vulnerable population. what systems did they have in place, particularly given their history? that's going to be a big question and a big issue in lawsuits that will be filed by the family members these deceased elderly people. >> it seems as if wednesday was spent more, you know -- a considerable of time wednesday was spent just shifting the blame. so we talked about the center and what they're saying. you know, they're now pushing it to florida power and light, and florida power and light, well, now, they're shifting it to the state. according to "the new york times," rob gould said at a news conference on wednesday that when the company met in march with broward county officials to discuss hurricane preparations, the officials had not flagged the nursing home as a top tier critical infrastructure that would need power first. so they're basically saying when they were doing the preparations, they never said this was a critical facility, so it's not our fault we didn't respond immediately. >> and sadly in cases like this, you see this happen. you see all of the entities that potentially have liability pointing the finger at each other. and, again, when civil lawsuits are filed, when the discovery process begins, we'll get more of the facts. ultimately if these cases go to trial, jurors will have to decide who is ultimately responsible. but i can't help but get back to that nursing facility because, again, if you take your loved one to a nursing facility, your understanding, your belief, your reasonable expectation is that they will take all the necessary precautions to prevent your loved one from being subjected to, you know, these ungodly temperatures. and we know that when city officialed wes went into that ng home and found those dead bodies, they said it was incredibly hot in that facility. someone is going to answer for that. why was it hot? why weren't there more precautions taken? why weren't there cooling units in place, and why weren't they elderly people protected? that's going to be the ultimate question. sad. >> areva, we appreciate it. thank you. our hearts and prayers go out to the families affected. >> very sad story. >> in this situation. >>> next on "cnn newsroom," we check it in on antigua and barbuda where thousands of people are still desperately in need of aid following hurricane irma. othing and shoes. and up to 70% off on outdoor life for him and simply styled for her! plus hot deals on jeans for kids, starting at 8.99. hurry - sale ends september 4th. and when youod sugar is a replace one meal... choices. ...or snack a day with glucerna... ...made with carbsteady... ...to help minimize blood sugar spikes... ...you can really feel it. now with 30% less carbs and sugars. glucerna. kevin, meet yourkeviner. kevin kevin kevin kevin kevin kevin kevin kevin kevin trusted advice for life. kevin, how's your mom? 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>> well, we've been trying to make sure we get everything right from day one. so right now our primary response has been to support with the evacuation of bar bu n budens and an teague ga as well as work to register everyone, identify their needs, and respond to their immediate and medium-term needs. tomorrow we're starting with the registration, and then starting distribution as early as saturday. >> the red cross, of course, prepares for disaster as a matter of course. could you be prepared for something of this magnitude? >> i don't think our small caribbean islands could ever prepare for anything such like this. in another 15, 20 years, we still would have suffered a similar fate just by nature of how our countries were designed, developed, and nature of their size. >> so what changes do you think need to be made as rebuilding goes on? what could have helped in this situation? >> honestly, even with hurricanes that are stronger than we've ever, ever experienced. i mean before we were preparing for category 5 hurricanes. now we've got winds that are exceeding the current scale measurements. we'll have to look at our building structure and building code and start building to withstand potential category 6 and 7, of course, because of the strength of them. so this is just what we have to deal with. >> and, michael, just one more wing. i was going to did you, you know, the people -- how dire is the situation for a lot of the people you're dealing with? there are a lot of people who are still trying to get off islands that are basically being described as uninhabitable? >> well, i paid a visit to barbuda today. as you know, we had to evacuate the entire island because there were concerns that we would have greater fatalities. during my visit today, i must say that barbuda is in no better state than it was before. as a matter of fact, the stench of rotten carcasses from anim animals, contaminated groundwater, have created a huge health concern. at the same time, we have internally displaced groups that have now taken shelter in ante ga in temporary shelters. so it's a very ticklish and funny situation to deal with because we have a group that wants to go home, but the home is not ready to accept them. the needs vary as the days go by, so we're working as much as possible to respond as quickly and accurately as possible. >> michael joseph, president of antigua and barbuda's red cross on the line. thank you so much for a massive job ahead. doing terrific work there. >> some real important insight there. thanks, michael. >>> time for a quick break now. state of america, kate bolduan is coming up next for our viewers in asia. it has been nearly a week since hurricane irma slammed the island of st. john, and conditions are still desperate for residents there. a live report coming up. o let tl you shine through? 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[ bloop ] huh? hey? i paused it. bam, family time. so how is everyone? find your awesome with xfinity xfi and change the way you wifi. >>> welcome back, everyone. the british island of tortola took a direct hit from hurricane irma, and the cleaning up process has already begun, but it is going to be a very, very long process. cnn's paula sandoval is on tortola and shows us how people there, despite the challenges, are not giving up. >> reporter: on tortola's east end, there was no hiding from hurricane irma's wrath. >> the roof, gone. gone. >> reporter: the eye of the deadly storm swept across the margins of the british virgin islands over a week ago. it's described as if a bomb went off in the middle of this caribbean paradise. >> if i look around, it's a different island. it's like fire finished with the island. we lost the island. >> reporter: this is the reality for the island of tortola and its residents. irma destroyed infrastructure, critical supplies like food, water, and fuel are limited. >> we need internationa
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