she took out a wellness plan from banfield pet hospital to pay for her medicine over the years. policy renewed in october but in november tink pass aid way. >> i was devastated. >> in grief she called to cancel the plan only to be told it was a one-year policy so she'd have to continue paying for the next ten months. >> why should i have to pay $50 a month for a dog that isn't around anymore. >> that's a good question. we have the answer. >> in the eyes of the law, animals are chattels, they're property and you're buying basically property insurance. >> that means sefrg governed by the policy. colette constituent find her contract but the company shared it with us. it states even in the event of death or loss of a pet, you still have to pay the entire membership fee or the full cost of the care the pet received. off the response team got involved, banfield waived their policy and allowed her to cancel with no additional charge, an exception she's grateful for when weighing her next pet policy, colette will surely read the fine print. >> looking back it's not the best decision we

after the response team got involved, banfield waived their policy and allowed collette to cancel witho additional charges. when weighing her next pet insurance policy, she will surely read the fine print. >> looking back, it's not the best decision we probably could have made for her. >> if you're considering pet insurance, shop around. different companies have different prices and different plans you can weigh against your specific needs. call us with your consumer questions. the number is 888-996-tips. or nbcbayarea.com. >> thank you, chris. >>> here's a good list to be on. the top high schools in the country. the bay area is well represented. the survey is the nation's top private high schools at number 7:00, oakland's college preparatory school. the school and neighborhood website analyzed schools based on sat scores. it's rated -- it rated stanford online high school number 10, palo alto's -- and marin county and ross, the branson school checks in at number 23. on the peninsula, crystal springs and hillsboro is number 38. >> very impressive. >> we need to go back to school. >> i