. >> my name is barbara j. thompson, a resident of bernel heights and a homeowner since 1979 and feel i have intimate knowledge not only about the operation of the business but about the reputation of the business in bernel and know they're members of the board that live in the neighborhood. and this is not a store that has any advertisement despite the assertion from the department of public health representative of any kind of tobacco tobacco sales, such sponsorship, etc. there is when you walk in the store absolutely no visibility of tobacco products. all of it is controlled by the shopkeeper and that is factual and wouldn't be making that statement to you if it wasn't. i don't think i -- i feel compelled to also say that i'm really taken back by the process of the department of public health. i know antoinette lama put in her appellant brief regarding the request. i made a sun shine request because i can't believe there was a delegation of authority for who should conduct quote, unquote director specified appeal by