sometimes fighting the good fight it's awkward and delicate, and the deal is that, well, like conan the barbarian said, what does not kill you makes you strong -- fighting the good fight is awkward. the community has been overwhelming in its support for us. this has been pretty gratifying. people have been telling us we are doing the right thing, and people have been pretty patient with us, which i appreciate. the only downside with me personally has been an increase in fan mail. i feel obliged to answer everything, and that means extra work in some senses. i mean, my email address is really craig@craigslist.com. email in the afternoon pacific coast time, otherwise, it will get lost. seriously, that is my email. i answer everything, unless the person is, let's say, being in an unfavorable manner, and i have to pick up the customer service request to my boss. remember, i act as a customer service rep, not manager as customer service. sometimes, we have the opportunity to do the right thing, and we will do it. but we are always listening to our community as to what the right feedback is, as to what