oakland police officers association, president barry donelan talking about a power outage. >> that knocked out the city's 9-1-1, system thursday afternoon. the city is taking this very seriously. oakland mayor sheng thao says calls went unanswered for only 10 minutes yesterday. and much of the system is now back online. all emergency calls are being answered in a perfectly dispatch for police fire, medical services. and again, if you have a 9-1-1, call. >> and your call drops. are you received a busy signal? just hang up and call back. but while calls are being answered, the mayor admits the systems automated dispatching system is still not up and running. >> and the police officers union says that slowing down. police response across the city. >> these dispatchers are toiling in an environment literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who's doing the best here she can to transmit that out units in the field. the police officers union says the writing was on the wall for the 9-1-1 collapse

and oakland police officers association president barry donelan says >> that's slowing down. police response across the city. >> these dispatchers are toiling in an environment literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who'sr doing the best here she can to transmit that out to units in the field. the police officers union says the writing was on the wall for the 9-1-1 collapse setting. a recent grand jury report. the system failed. >> and the grand jury said it. every oakland police officer said the mayor says that report was not about a power outage which caused this shutdown. but about long wait times something she says her administration is addressing. clearly it's unacceptable. >> and my administration will be tackling this inherited issue with urgency. and so i could say that i have directed that 9-1-1. call taker vacancies be given top tier priority, the city's hiring blitz. dan kerman kron. 4 news new at 5, california secure the state's first fentanyl related murder con

oakland police officers association, president barry donelan talking about a power outage. >> that knocked out the city's 9-1-1, system thursday afternoon. the city is taking this very seriously. oakland mayor sheng thao says calls went unanswered for only 10 minutes yesterday. and much of the system is now back online. all emergency calls are being answered in a perfectly dispatch for police fire, medical services. and again, if you have a 9-1-1, call. >> and your call drops. are you received a busy signal? just hang up and call back but well, calls are being answered. the mayor admits the systems automated dispatching system is still not up and running. >> and the police officers union says that slowing down. police response across the city. >> these dispatchers are toiling in an environment literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who's doing the best here. she canceled transmit that out to units in the field. the police officers union says the writing was on the wall for the 9-1-1 coll

. >> reporter: barry donelan is president of the lease officers association. >> without warning, it puts the dispatchers in a position where they were again manually handwriting calls for service, physically handing them to a dispatcher. putting them on the radio. we were responding in teams of two to each one of these calls. >> reporter: the city posted that on saturday morning, we observed impacts to the automated dispatching system that adding all dispatch staff resume manual call routing. so manual routing for calls was slower than normal. all emergency calls are being answered and appropriately dispatched for police, fire, and medical. >> i just want to reiterate the efforts of these dispatchers. thursday, friday, and now saturday. it is already a tough job, and you know, to employ them under these circumstances is very difficult. and also, the frustration that they are facing. >> oakland fire and oakland police are experiencing catastrophic c.a.d. failures at this time. >> reporter: that was the announcement made thursday went the power outage shut the system down. the backup gener

president of the oakland police officers association barry donelan says the writing was on the wall for 9-1-1, collapse citing a recent grand jury report to system failed. >> and the grand jury said it. every oakland police officer said oakland mayor sheng thao says one of her administration's main focuses is the 9-1-1 issue. i can say that i have directed that 9-1-1. call taker vacancies begin top tier priority. the city's hiring blitz. the yang lays he doesn't believe mayor thao has been aggressive enough in her efforts. despite that, he's not leaving oakland the debate, but i have pride for o'quinn and the better answer before, assuming that would plan. >> the better answer is much rather to help out how you can get >> we says he believes the issue is bigger than just a slow 9-1-1. response. he thinks leaders have to look at ways to curb crime. so there's less 9-1-1. call volume in the newsroom. amanda hari kron, 4 news. a woman is dead after her car struck after a car struck her late saturday night in san jose. >> that crash happened at east capitol expressway and monterey highway a

oakland police officers association, president barry donelan talking about a power outage. >> that knocked out the city's 9-1-1, system thursday afternoon. the city is taking this very seriously. oakland mayor sheng thao says calls went unanswered for only 10 minutes yesterday. and much of the system is now back online. all emergency calls are being answered in a perfectly dispatch for police fire, medical services. and again, if you have a and i will juan cole. >> and your call drops. are you received a busy signal? just hang up and call back. but while calls are being answered, the mayor admits the systems automated dispatching system is still not up and running. >> and the police officers union says that slowing down. police response across the city. >> these dispatchers are toiling in an environment literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who's doing the best here she can to transmit that out units in the field. the police officers union says the writing was on the wall for the 9-1-1

president of the oakland police officers association barry donelan says the writing was on the wall for 9-1-1, collapse citing a rlcent grand jury report to system failed. >> and the grand jury said it. every oakland police officer said oakland mayor sheng thao says one of her administration's main focuses is the 9-1-1 issue. i can say that i have directed that 9-1-1. call taker vacancies be given top tier priority in the city's hiring blitz. the yang says he doesn't believe mayor thao has been aggressive enough in her efforts. despite that, he's not leaving oakland at the debate, but i for oakland and the better answer for sue me that it would plan. the better answer much rather to help out >> yang says he believes the issue is bigger than just a slow 9-1-1. response. he thinks leaders have to look at ways to curb crime. so there's less 9-1-1. call volume in the newsroom. amanda hari kron, 4 news. amanda, thank you. new video tonig in san francisco's pacific heights neighborhood. it happened less than an hour ago at 2100 pacific avenue. there was a tesla with its front end blown out. t

oakland police officers association, president barry donelan is talking about a power outage. >> that knocked out the city's 9-1-1, system thursday afternoon. the city is taking this very seriously. oakland mayor sheng thao says calls went unanswered for only 10 minutes yesterday. and much of the system is now back online. all emergency calls are being answered in a perfectly dispatch for police fire, medical services. and again, if you have a 9-1-1, call. >> and your call drops. are you received a busy signal? just hang up and call back. but while calls are being answered, the mayor admits the systems automated dispatching system is still not up and running. >> and the police officers union says that slowing down. police response across the city. >> these dispatchers are toiling in an environment where literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who's doing the best here. she canceled transmit that out to units in the field. the police officers union says the writing was on the wall for

president of the oakland police officers association barry donelan says the writing was on the wall for 9-1-1, collapse citing a recent grand jury report to system failed. >> and the grand jury said it. every oakland police officer said oakland mayor sheng thao says one of her administration's main focuses is the 9-1-1 issue. i can say that i have directed that 9-1-1. call taker vacancies be given top tier priority. the city's hiring blitz. the yang says he doesn't believe mayor thao has been aggressive enough in her efforts. despite that, he's not leaving oakland at the debate, but i tried for o'quinn and the better answer for sue me that would plan. the better answer much rather to help out how you can get >> liang says he believes the issue is bigger than just a slow 9-1-1. response he thinks leaders have to look at ways to curb crime. so there's less 9-1-1. call volume in the newsroom. amanda hari kron, 4 news. >> amanda, thank you. the prison, the princess cruise ship that struck appear and san francisco thursday still undergoing repair work tonight, the ship is finally expected to

. >> oakland police officers association, president barry donelan talking about a power outage that knockedrnoon. the city is taking this very seriously. oakland mayor sheng thao says calls went unanswered for only 10 minutes and much of the system is now back online. all emergency calls are being answered in a perfectly dispatch for police fire, medical services. and again, if you have a 9-1-1, call. >> and your call drops. are you received a busy signal? just hang up and call back. but while calls are being answered, the mayor admits the systems automated dispatching system is still not up and running. and the police officers union says that slowing down. police response across the city. >> these dispatchers are toiling in an environment where literally breaking out a pen and paper and writing down the information as best they can then running across the room to get to the dispatcher who's doing the best he or she can to transmit that out units in the field. the police officers union says the writing was on the wall for the 9-1-1 collapse setting. a recent grand jury report. the system fa

union president barry donelan saying in part, quote, police officers dispatchers and even the grant county grand jury all warned this would happen. taos administration already demonstrated their poor response to the ransomware attack. we have little confidence in their response to this latest failure earlier today. i also asked mayor, tell about this statement. she said the union's accusations are simply not true. >> they were discussing about the long wait times it for 9-1-1, callers. and clearly it's unacceptable and my administration will be tackling this. can harry did issue with we do have a follow-up ross follow process for responding directly to the grand jury's report. it including any and inaccuracies. may 5. we have 90 days and that 90 days has not lax. but to say that this was a known fact, that's absolutely not true. >> mayor tell also adamantly denied that this latest power outages, any connection to the ransomware attack that happened in february. >> and happening right now, thousands of cruise ship passengers are still stuck in limbo after the ruby princess collided with a p

president of the oakland police officers association barry donelan says the writing was on the wall for 9-1-1, collapse citing a recent grand jury report to system failed. >> and the grand jury said it. every oakland police officer said oakland mayor sheng thao says one of her administration's main focuses is the 9-1-1 issue. i can say that i have directed that 9-1-1. call taker vacancies be given top tier priority, the city's hiring blitz. the yang says he doesn't believe mayor thao has been aggressive enough in her efforts. despite that, he's not leaving oakland at the debate, but i cried for o'quinn and the better answer for sue me that would plan. >> the better answer much rather to help out how you can get >> liang says he believes the issue is bigger than just a slow 9-1-1. response. he thinks leaders have to look at ways to curb crime. so there's less 9-1-1. call volume in the newsroom. amanda hari4 news. >> mandy, thanks. a lot in underground vault fire leads to a loud explosion that blew off a manhole cover and took out some windows and damaged at least one tesla in the cities,