. >> reporter: and angie with the bbb said that's not the only practice that concerns her. the bbb has ratted them with a f saying they haven't answered or resolved 17 of their 21 complaints. >> that leads us to have a worst rating or review for them. >> reporter: they said the company which isn't a bbb member isn't addressing a pattern of complaints about shoddy, incomplete work and problems the customers say they are having getting action to fix it. the biggest problem may involve the ads. the trade commission said you can't ties a service at one price when you plan to sell customers something else for more money. some say that is what they are doing. >> he wanted to charge us $1,100 for all the work. i said no. you know, your ad says $49 for all returns, all vents. >> reporter: there is another problem with those ads. in the penny saver they boost free estimates for renovation but the state said they aren't licensed for that. the home improvement commission has told them to stop that part of the ad. we contacted the company to ask why they are offering the service in the

you go below that, you are in non investment grade, or some call it junk status, but at that level, bbb, because it is at the low end of the spectrum, that is an indication that the financial market is having some pretty substantial issues. on average in the movies data, the operating margin metric, on average for those types of hospitals is at about 0.9%, so that is right near the level that we had agreed upon as part of the development agreement, so, again, the point of this is just to indicate that that 1% threshold is not simply pulled out of thin air, but we try to tie it to some financial industry benchmarks. the next slide, to talk about how the operating metric works, we talked a little bit about this last time, but just to add a little more detail, as part of this process, it was not simply to develop a metric and have that be the be all and all. the reasoning there is they did not want to have something where there was a highly unusual event that would push them below that met and have them have these be triggered. we wanted to let the process that followed to give a longer en

. >> this weekend is the annual shred day event sponsored by the bbb. can drop off to -- up to three boxes to get shreded for free. johns hopkins university is hosting its spring fair. it kicked off on charles street. they will have craft vendors, and extensive food court, even a beer garden. that sounds nice for a friday night. it also be open saturday and sunday. good news -- admission is free. >> a beautiful day today. chile and mild. the normal is 66 degrees. the record low was 27 and yes it still snows this late in the season sometime. around the region right now, a few hours to enjoy the sun. some cooler ocean air has come in and only 55 degrees. jury whether right on the beach. 72 of frederick. 60's and 70's. the sun will not set until 7:49 p.m. a cold front will make its approach. it will be another warm day. then the front will ride in the late afternoon and evening bringing a chance for storms. it with all of this in place, the rain chances continued into sunday, especially for the central and eastern portions of the state. a severe thundersto

the bbb warned some places can be a sham. >> if you're buying a $500 dress for $25, huge discrepancy. q-ask yourself why -- ask yourself why. is that too good to be true. >> reporter: if it is, it could be too late, putting a damper on the big dance. >> if you shop online for the dance either through a website or ebay use your credit card in case you have to dispute the charges and come pair son -- comparison shop. >>> all right. take a look. we're playing volleyball, dry conditions. yes, an enhanced risk of wildfires continue and really across the entire mid-atlantic portion. it's been a very dry spring. today no exception. sunny skies the rule, and no sign of april showers through the day. tonight we got a limited shot but a chance. ellicott city sunny and brie. want to show you maryland's most powerful radar, closest showers on radar. this is elevated. showers west of hagerstown, some rain here. a lot of this not touching the ground because the air is so dry at the surface. it's still weather watch, extended for all of maryland. we may be back revisiting this at times through the w

. >> the baby's mother was visiting with a bead -- bbb and a social worker. the mother became -- with the baby and a social worker. the mother became irate and took out a knife and began stabbing the baby. >> the baby was taken to johns hopkins children's center and is expected to survive. her mother is in custody. the dss office has metal detectors. a security review is underway. >> you've got to go through the medical -- the metal detector. how did that happen? how did a child gets stabbed when she is supposed to be protected? >> the mother in this case is undergoing psychiatric evaluation. a police squad -- spokesman said criminal charges are pending. >> baltimore city police detective has been suspended over the way he dealt with his investigation into his missing child. daniel nichols and is accused of using his police powers to raid homes in northeast baltimore in an effort to search for clues. authorities said he became aware of the issue when the people who were targeted started to complain. he has been the lead investigator in the kalisha bonds case.

the bbb warns some retailers on line maybe a sham. >> if you are buying a $500 dress for $25, discrepancy, ask why, why is that dress cheaper and is that too good to be true? >> you may find out too late, putting a damper on the dance you've been waiting for. joce sterman, abc2 news. >> if you shop on line for a dress, through a website or e bay, use your credit card to dispute the charges and comparison shop with the brick and mortar shops and know before you buy on line so you know if you are getting a good deal. finds more on this story and other scam alerts, find it on our website, abc2news.com, head there, click on the money tab at the top of the home page and then the scam alert section. >>> clean up efforts continue in lancaster, texas, following the tornado outbreak, hundreds of families trying to salvage anything they can. the scope of the devastation remains overwhelming. >> i cry, because i'm dealing with the pressure. i'm going to lose everything. >> the road ahead will be long and difficult for families. rain expected this week. if you are in anchorage alaska, several inches

they reduced their rating to bbb plus on thursday. that's down two notches. that's the first downgrade since january. the agency says the cut is due to spain's economic contraction that was worse that many analysts suggested, suggesting the reconstruction is slow. they say spanish commercial banks may need more support from the government. thspanish bond market h clined recently. this has briefly sent the yields to above 6%. but overnight in new york u.s. stocks extended gains. the dow jones industrial average closed up 0.9% to 13,204. that is a gain for the third day in a row. now, for more let's go to the tokyo stock exchange. this is the latest levels. ra ramin, goomorning to you. a lot of information on this friday wit a big fus on data as well as the bank of japan. >> definitely ai. we had a stream of data comes out for japan just before the markets kicked off. cpi was up 0.2% in march. also unemployment staying at 4.5%. so unchanged there. industrial production also gaining 1.0% and that's the first gain in two months. so quite a lot of information ther

s&p analysts reduced spain's credit rating to bbb plus, down two notches from single-a. they had already downgraded spanish debt in january. the analysts say the cut is due to an economic contraction that was worse than many of them expected. they say government leaders have been slow to restructure their finances, and they say spanish commercial banks may need more support. the spanish bond market is on the decline. this briefly send the yields on ten-year government bonds above 6%. >>> the world bank is making the show of confidence in myanmar. it will open an office in june. the bank released a statement that says it will explore ways to aassess the agriculture and finance sectors. for the first time in 25 years, officials with the bank suspended aid to the country in 1987 when it was known as burma. the vice president for east asia, pamela cox, will soon travel to myanmar to make an assessment first hand. it follows decisions from u.s. and european union leaders to ease sanctions on myanmar. they're too encouraged by democratic reforms. >>> doctors have long practice

metco with a d rating with the bbb says the per vipgs vipgss -- prescriptions and billed were billeduse she enrolled in the worryy auto charge program. that is something she says she to not do. the lesson is that consumers can protect themselves from similar disputes. >> some banks will allow to you put up a one time use and there is if you have a credit card that is sometimes preventing rogue charges in the future. >> susan did contact 7 on your side and told us it acted in accordance with their plan. >> that is two weeks ago. she says the refund has in the been received metco says necessary it will cancel that check. and they merged with express script. >> great information. >> tu sure. >> coming up next a look inside of a one of a kind tunnel project. >> designed to protect our water supply. stay with us. >>> workers are building a tunnel under the way. it's part of a project to protect the water supply during an earthquake. and there is a look at the progress. >> workers are building a tunnel under san francisco bay. in july a 600 foot long machine started to tear through mud and

. >> bill guard looks for complaints on the internet going to bbb, twitter and anywhere. then applying those complaints to your specific bill. >> a lot of unstructured data around the web that we build technology to your honor turn that into knowledge to scan your card and debit card bill. and identify charges on your bill that have been complained about by others on their autos that collective knowledge and insider information has helped thomas. so far, bill guard found a recurring charge of $12 a month that he cancelled and $40 in overcharges from his bank. >> this is money or joy of not pay something. >> both. 40s sdz money i can use to buy more toys. and this is a joy of figuring out there is stuff going on i didn't know about. >> now, service is free. the future phone bills will be monitored and with a premium service that have you to pay for, you'll only have to complaint about overcharges. bill guard takes care of that, too. >> that is attractive. >> sit nice. >> sounds like a deal. >> and coming up next ordinary people from around the world. >> and extraordinary t

reason, wbal-tv 11 is proud to join the greater maryland better business bureau for its third annual bbbshred day. disposing of documents is the first step against identity theft and fraud. local residents and businesses can bring up to three boxes of personally identifiable documents for free on-site shredding. documents with sensitive personal information -- such as social security numbers, address, and signatures -- will be shredded in one of six commercial trucks that have a capacity to destroy 8,000 pounds of paper. the trucks will be located at arundel mills marketplace behind hh gregg on arundel mills boulevard, and on town center drive behind the avenue in white marsh on saturday, april 21, from 8 a.m. until noon. early arrival is suggested, as the trucks could reach full capacity before noon. it is better to be safe than sorry. for more information, go to wbaltv.com ♪ beth! hi! looking good. you've lost some weight. thanks. you noticed. these clothes are too big, so i'm donating them. how'd you do it? eating right -- whole grain. [ female announcer ] people who choose more whole

reason, wbal-tv 11 is proud to join the greater maryland better business bureau for its third annual bbbshred day. local residents and businesses can bring up to three boxes of personally identifiable documents for free on-site shredding. documents with sensitive personal information -- such as social security numbers, address, and signatures -- will be shredded in one of six commercial trucks that have a capacity to destroy 8,000 pounds of paper. the trucks will be located at arundel mills marketplace behind hh gregg on arundel mills boulevard, and on town center drive behind the avenue in white marsh on saturday, april 21, from 8 a.m. until noon. early arrival is suggested, as the trucks could reach full capacity before noon. it is better to be safe than sorry. sorry. oh yeah, this is what a weekend getaway should feel like. and does. if you're here that is. feel the fun. feel the hamptonality.

and this comes on the back of s&p down grading the country two notches to bbb overnight. a sign to the struggling banks and deficit concerns, at least one notch more than many might have expected. and of course they still have spain on a negative outlook. karen has been in madrid all week and just as well you stayed until friday, isn't it, karen. >> indeed. we started out the week and those bond yields were spiking. it seems as though we got a reprieve midway through the week where the confidence started it return. beginning of the week, the s&p ratings downgrade, and you can see the reaction first out of the gates this morning on the stock market was an absolute ta tanking. but now we have got some buying returning into the market. a few stocks are trading positively and the ibex has trimmed some of its losses. we've heard from the three biggest banks. latest was banco popular, 100 million for the quarter. down 46%. but that's up against the hikes of bbva. more than a billion euros for the quarter. so still in positive territory. where you're starting to see negativity c

. >> i've been told to contact bbb. i've been putting it off. i contacted you before contacting better business bureau. >> no reason to contact them, i'm going to give you a phone number to contact the postal inspector autos okay. >> they know you're going to be calling. >> you're the victim here, we don't want anyone showing up thinking you're not. >> okay. >> one final thought she says it hurts tok to be scammed if you've been taken advantage of let me know about it. go to abc 7 news.com. click on 7 on your side. and there are web sites and they close them down. this one is closed. >> they gave her shipping costs? >> and -- right. they'd send her a shipping card. >> thank you very much. >> coming up next, a rock and roll tribute. >> some of the best bay area rockers pay tribute to a local legend. stay with us. >>> tonight money matters an online game developer check hz in for the first time since going public there. is a first quarter loss of $85 million. last year it broke even but zynga blamed it on expense of going public. safeway reported

. >> he does that by looking for complaints on the internet going to the bbb, complaint boards, then applying those complaints and concerns to your specific bill. >> a lot of unstructured data all over the web, we can actually turn that data into actionable knowledge that is used by our system to scan your credit card and debit card bill and identify charges on your bill that have been complained about by others. >> reporter: that collective knowledge and the insider information has helped thomas. so far, bill guard found a recurring charge of $12 a month that he cancelled. and $40 in overcharges from his bank. >> reporter: sit the money or joy of not paying? >> $40 i could use to buy more toys. it's a joy there is something going on that i didn't know about. >> reporter: right now the service is free and in the future phone bills will be monitored and eventually with a premium service you have to pay for you won't have to complain about overcharges. bill guard will take care of that, too. >> terry: coming up an extraordinary new war epic. don sanchez reviews the most expensive movie

. >> magnus did contact 7 on your side and we found the renewal center has an "f" rating with the bbb more than a dozen complaints posted online. he says a lot of people want help to make sure renewal is done right. and 99% ever r not pooled. people said the company will give refunds to anyone who paid but did not get a renewal. the company's solicitation does include a disclaimer in small print saying this service is not been approved or endorse bid any government agency. this offer is not being made by an agency of the government. this is not a bill. it's a solicitation. county recorders say they have received scattered reports. and says it's not necessary to pay a company to renew the business name. >> you're dealing with someone who solicited you. you don't know who they are, for a high fee. >> i don't know how much of this goes on. and that is the reason i called. >> the district attorney's office said it could not discuss the legality. companies must make it clear they're not government agencies. now if you pay the fee and did not get your documents filed let me know bit. go to

and they check licensing requirements and comb through reviews and take yelz and bbb. >> thank you. >ybe you saw coney 1212. there is now a follow up. part two, just released today. it's produced by advocacy group invisible children. the first atrablgting more than00 million views. critics argued it oversimplified a difficult complex. and. >> british actor jonathan price is in a in production called "the care taker" and don sanchez met with price onstage. >> and and there is two brothers and six universal times compassion for humanity, understanding people that suffer from mental illness. >> asking who is the care taker in this group. and this is open to interpretation, filled with pauses. >> on the page this seems arty but when you say it, it's like people normally speak. >> he gained claim for the performance as "hamlet". he's part of the pirates franchise and a media mogul in the bond's film "tomorrow never dies. >> the camera, we shot them at he speeds, 60-70 miles per hour. and minorities objected to this role and he says it opened minds to casting changes. >> there was a good ar

going to the bbb. twitter. complaint board. anywhere. then applying those complaints and concerns to your specific bill. >> a lot of unstructured data all over the webb that we build technology that can turn that data into actionable knowledge that is used by our system to then scan your credit card and debit card bill and identify charges on your bill that have been complained about by other others. >>reporter: that collective knowledge and his insider information has helped thomas. so far bill found recurring charge of 12 dollars a month that he cancel. and 40 dollars in over charges from his bank. is it the money or the joy of not paying that money that you like. >> combination of both. 40 dollars is money that i like to have in my pocket to buy more toys and you know it's a joy of sort of figuring out something is going on that i didn't know about. >>reporter: rate now the service is free and in the future phone bills will also be monitored and eventually with a premium service that you have to pay for you won't even have to complain

sites, like gla glassdoor.com have anonymous reviews by employees, current and previous, and go to the bbbo see if there are any recorded complaints. >> great. let's get to some legitimate jobs out there. you said some great things, good ideas for mom perhaps if you're good at scheduling or organizing. you can start your own service as a personal assistant. >> yeah. you can do this either virtually or physically. there's one big site out there called taskrabbit.com, where task rabbits are anywhere from $40 to $50 a day essentially running tasks for everyday people who are too busy to do their own tasks. whether it's picking up groceries for someone else or dry cleaning or doing some data entry online or research online, there is a bit of a qualification process, you have to go through some exams, but usually it takes about a week and 70% of applicants get qualified. >> okay. next you say try online tutoring. now this is for those who have a specialty or educated in something. >> right. you need at least a college degree in some cases. tutor.com is a popular website for a lot of moms and da

today spain felt the downgrade pain as they cut the credit rating from a to bbb plus.s it will cost them more to borrow. spain already has a youth unemployment rate some say nearing 50%. >>> the john edwards trial has already revealed a wealth of embarrassing details about the former presidential candidate's personal life. now more details are coming to light today. a federal judge rejected an appeal by edwards' mistress, rielle hunter, to keep certain evidence sealed, like phone records. also today his former campaign aide, andy young, took the stand for a fourth day. he once claimed to be the father of edwards' child to try to keep the affair from coming out. joe johns is outfront for us today. let's start with the evidence presented in the court. i know you just got your hands on some of it. what did you find? >> reporter: well, a lot of stuff. this is voice mail transcripts, for example, that just came out. hopefully the court will send us more of this stuff. still going through it. erin, i can tell you we just wanted to give you an example, taking you back to the

bbb plus. a couple of reports on the credit rating downgrade to spain. they are also cutting their outlook to negative, by the way. we believe the kingdom of spain's budget trajectory will likely deteriorate against a backdrop of economic contraction, in contrast to their previous projections. we see an increased likelihood that spain's government will need to provide further fiscal support. the question i would have is where do they get the support? do they have the money or do they need to go back to the ecb, the troika and they are cutting the outlook and credit rating by two notches. they call significant risks to the spanish economic growth and budgetary performance and that those will have an effect on the credit worthiness of spain's sovereigns. two-notch cut for spain. >> brian, thanks a lot. can you see the reaction. there is some reaction on the trade on the euro, though slightly, keith. >> the euro has upside momentum because ben bernanke is torching the u.s. dollar so there's a relative trade going on. separate that from what brian just talke

that there was going to be some kind of knock on impact from the downgrade by s&p of the sovereign to bbblus and that indeed has come through today. so limited impact really as a result of that. gdp data still showed the second straight quarter of decline and therefore technically in recession. the previous quarter was tlat. so three quarters in quick succession where we've seen no growth. also we're seeing just it this struggle to persuade international investors that things are okay. that's reflected in the fact that the spanish holdings of sovereign bonds have increased, foreign holdings have declined and we're still seeing yields really markedly higher than where they were first thing after the three year ltros. back to you, jackie. >>> robert shiller stressed that the u.s. economy is in no way immune to the troubles plaguing the eurozone. >> we're always looking over to europe as a sign of trouble ahead. and i think europe could lead the u.s. into recession. but at this point, it's looking stronger than that. >> joining us now as our guest host for the next hour is senior adviser at

jodie thomas represents the greater maryland bbb. >> how bad is this as far as consumers being allegedlysumers are alleging that their taxes are being filed without their consent. that's very serious. consumers are alleging that the amount of fees that they're being charged was not fully disclosed. that fees are doubled and tripled what they were quoted. >> reporter: we decided to pay a visit to the instant tax service in baltimore that filed lashondra's taxes. they wouldn't answer the door. >> can i ask a few questions? >> reporter: we watched as she made calls eventually turned out the lights and never opened the door. >> reporter: they're not going to talk to us today. >> reporter: and they wouldn't agree to an interview saying we're not a fly-by-night company. we've prepared 500,000 tax returns in the past three years. he says this san honest mistake and blame as swrich in software companies saying it's disheartening not to be allowed to have a year of adversities and obstacles for the first time of. you might have how this can go on under the nose of the irs. he couldn't talk to us.

jody thomas represents the greater maryland bbb.ar as consumers being allegedly victimized? >> consumers are alleging that their taxes are being filed without their consent. that's very serious. consumers are alleging that the amount of fees that they are being charged was not fully disclosed. fees are doubled and tripled what they were quoted. >> reporter: we decided to pay a visit to the instant tax office in baltimore that filed lashondra's taxes. the employee on site locked the door and wouldn't answer. ma'am, can i ask you a couple questions? can i ask you a few questions. we watched through the window as she made calls and eventually turned out the lights and sat in the dark. they're not answering the door. not opening the door. not going to talk to us today. instant tax service founder fez ogbazion wouldn't agree to an interview. in an e-mail he said we're not a fly by night company. we have prepared 500,000 tax returns in the past three years. as for taxes being filed without permission, he says it's an honest mistake and bl

a look at where we are, it's important as carl mentioned, that we talk about the s&p down grade to bbb-pluscity. the thing to watch moving forward as to whether that is true for the sovereign is how they recapitalize the spanish banks. the european central bank and the imf, for what it's worth, are anxious that money comes from outside international money straight into the spanish banks. if that doesn't happen, and it has to go through the spanish state, the government, then the government sovereign comes under greater question. so that's what you have to focus on moving forward. if we look at spanish yields, on the one-month track, you will see that broadly we have gone no are where during the course of that month. we bounce more or less below 6%. that is not true of italy where borrowing costs over the last month have actually been rising, not hugely as you can see, but they have been rising. today italy has an auction, not great timing after the downgrade from spain overnight, but actually they don't need to tap the market at the long end of the market next month or the month after. they

today spain felt the downgrade pain as they cut the credit rating from a to bbb plus.means it will cost them more to borrow. spain already has a youth unemployment rate some say nearing 50%. >>> the john edwards trial has already revealed a wealth of embarrassing details about the former presidential candidate's personal life. now more details are coming to light today. a federal judge rejected an appeal by edwards' mistress, rielle hunter, to keep certain evidence sealed, like phone records.