bbc money box's dan whitworth has this report. meet melissa and jennifer, just two of thousands across britain who have had to fight against new bills to stop me complaining. i didn't know about back billing, so i initially complained to the energy supplier about the bill, allocating to my bill. so eventually i got in touch with the ombudsman. inaccurate readings. following a bbc investigation, the chair of parliament's demanding the regulator makes the abuse of back billing rules he goes on to seek ofgem's intervention here to really help and support their customers and where - they get it wrong, of course. of course, we all. apologise for that. i think it goes far deeper than people that have come forward. of people that are like me, aren't aware that back started to pay the money back. lets to and another three israeli hostages have been returned me [5mm brins to 21» brin -s to 21» the m m was an reunion �*all were involved but especially whose wife with their w "mm; " when pregnant with their child when was captured by he home