a different story is told in this footage from the bbcs panorama program that was provided by activists. they say it shows an attack on an ambulance by security forces. this is also a battle for troops. wherever it lies, a new governor was brought in a few months ago. i asked him whether troops had order to shoot? >> there is no shooting, no shooting orders at all. until this very moment, no shooting orders. we have been trying to use dialogue. >> but clearly someone has been shooting around this square. the bricks are full of bullet holes. this square next to the old mosque has been a focal point of protest in the townç where all began. we asked to come here on our visit. it took a lot of convincing. now we're here and all is quiet. but there are protests almost every day somewhere here. these films by protesters show nighttime clashes at this mosque. these families know what happens here. they didn't want to speak. just being here told us a lot more, but it didn't tell us everything. lyse doucet, bbc news. >> syria's capital damascus today, the u.s. ambassador roared ford came under