the founder, her name is bea robinson. she was the first latina to start an agency. agency was for the community needs. she was trying to get her friends into self-sufficiency and she found domestic violence seemed to be coming up. she decided to take a turn on work on getting her friends safe. she started out of her garage with a hot line. just this year we feel 1800 hot line calls, just to show you how far we've grown. we're now not just a shelter or hot line, we have five separate programs that provide services throughout the community. >> those are 1800 calls, i would imagine many more do not get made? >> absolutely. those are the crisis calls that come in through our hot line. we also have programs where we can provide services through our walk-in program. someone doesn't necessarily have to make a call. they can come in and see and have a kit. we also have people off site with two police departments, one san jose, one los gatos. we can provide services. >> i would imagine it takes a lot of courage for some of these vehicles to come forward and say i'm a victim.