. >> reporter: families like thereafter o nurse david belak who works in the covid wing. >> my grandfather his grandfather was being treated on belak's floor while he was slipping away. >> not even my grandmother was able to see him. i mean they were able to zoom, zoom call, but it's not the same thing. >> reporter: what's striking to me is that every person we've spoken to who has received the vaccine has either lost someone to the pandemic or there's a relative they desperately want to see, but there's a sense that this could be a real turning point and there's so much optimism because of it. hope was amplified as cbs news witnessed dr. brook watts and her team trying to confirm something totally unexpected. >> each vial was meant to be five -- was originally labeled for five doses. there are six doses at least in each. >> reporter: this means hundreds more doctors, nurses, and support staff here like custodians and police officers can get inoculated. do you understand their reluctance. >> yes, i understand because i was on the fence myself. >> reporter: recent surveys show black america