for example, cms needs to better protect medicare and ben fishsaries from inappropriate providing the drugs. both a safety and financial issue. we found the part "d" paid millions of dollars for drugs prescribed by a massage therapist, athletic trainers and others with no authority to prescribe. cms is working toward implementing several o, girks recommendations to tighten up monitoring and billing for drugs. second -- >> check your microphone there. it clicked off. is it still lit up there? >> thanks. second, improper payments occur, cms needs to do four things. identify, recover, assess, and address. cms contractors recovery auditors, to identify improper payment. in 2010 and 2011, rac audits resulted in more than $700 million in overpayments recovered. cms assesses the rac findings to find out why the overpayments occur. it must then address these issues to stop future improper payment. and ensure the contractors perform effectively. cms contractors pay claims, identify and recover overpayment, and protect medicare from fraud and abuse. oig has consistently raised concern about con